Set 1_ Do-Not-Call / CAN SPAM / Lead
based pain / Radon
If a telemarketer disobeys the Do Not Call Law, how much can they be fined for each call? -
ANS-$11,000
How often is a company required to scrub it's no call list against the National Do-Not-Call
registry?
a) Every 31 days
b) Every 15 days
c) Quarterly
d) Annually - ANS-Every 31 days
Is a mortgage company allowed to call existing customers to solicit them for a refinance
opportunity?
a) No, because a borrower is not current customer of the mortgage company
b) No, because the DO NOT CLL requires a current contract to be signed
c) Yes, as long as it is within the 18 month window that the DO NOT CALL law allows
d) Yes because the mortgagors are current customers under contract with the mortgage
company - ANS-d) Yes because the mortgagors are current customers under contract with the
mortgage company
In both federal and state DO NOT CALL registries, is there an expiration date on a resident's
registration?
a) Yes because the consumer has to register every 10 years
b) No because the DO NOT CALL lapse specifically states that expiration dates do no apply
c) Yes because the consumer has to register every 5 years
d) No because a consumer registers only once and they remain on the list until the consumer
deletes their name - ANS-
A consumer does not want to receive telemarketing calls from licensees. What are the
consumer's options?
, a) Register both their home land-line phone and their mobile phone at no cost
b) Register their home land-line phone for free and pay a small fee to add their mobile phone.
c) Pay a one time fee to register the land-line at their home and then their mobile phone can be
added at no cost.
d) Register both their home land-line phone and their mobile phone at no cost as long as they
are from the same area code. - ANS-a) Register both their home land-line phone and their
mobile phone at no cost
Exemption to the Do-Not-Call list: - ANS-1) You have an established business relationship with
the consumer. Under or have been under contract for 18 months.
2) Written permission from the consumer
3) Personal relationship wth the consumer
Is there a charge for entering a phone number into the Do Not Call registry? - ANS-Yes
What types of organizations are exempt from "do not call" restrictions?
a) Political organizations
b) Charities
c) Survey takers
d) All of the above - ANS-All of the above
This statement is correct about Do Not Call - ANS-A license can call his own expired listings for
up to 18 months following expiration of the listing without checking the federal registry.
Who cannot bring a lawsuit for violating of the National Do Not Call Registry rules?
a) State Government
b) Consumers
c) A telephone company
d) Federal Government - ANS-A telephone company
Angela Harrington listed her house with Jennifer, a broker for Get It Right Realty. The listing
began on June 10th and was for a three month period. When the property didn't sell, Angela
was really discouraged and did not re-list the property with Jennifer. About every six months,
Jennifer calls Angela to see if she is interested in listing the property again. Is it okay for
Jennifer to call Angela, since Angela's phone number is on the Do Not Call registry?
a) Yes as long as it is within the eighteen month per following September 10th
b) No because if Angela told Jennifer "N0" it is rude to keep calling every six months
based pain / Radon
If a telemarketer disobeys the Do Not Call Law, how much can they be fined for each call? -
ANS-$11,000
How often is a company required to scrub it's no call list against the National Do-Not-Call
registry?
a) Every 31 days
b) Every 15 days
c) Quarterly
d) Annually - ANS-Every 31 days
Is a mortgage company allowed to call existing customers to solicit them for a refinance
opportunity?
a) No, because a borrower is not current customer of the mortgage company
b) No, because the DO NOT CLL requires a current contract to be signed
c) Yes, as long as it is within the 18 month window that the DO NOT CALL law allows
d) Yes because the mortgagors are current customers under contract with the mortgage
company - ANS-d) Yes because the mortgagors are current customers under contract with the
mortgage company
In both federal and state DO NOT CALL registries, is there an expiration date on a resident's
registration?
a) Yes because the consumer has to register every 10 years
b) No because the DO NOT CALL lapse specifically states that expiration dates do no apply
c) Yes because the consumer has to register every 5 years
d) No because a consumer registers only once and they remain on the list until the consumer
deletes their name - ANS-
A consumer does not want to receive telemarketing calls from licensees. What are the
consumer's options?
, a) Register both their home land-line phone and their mobile phone at no cost
b) Register their home land-line phone for free and pay a small fee to add their mobile phone.
c) Pay a one time fee to register the land-line at their home and then their mobile phone can be
added at no cost.
d) Register both their home land-line phone and their mobile phone at no cost as long as they
are from the same area code. - ANS-a) Register both their home land-line phone and their
mobile phone at no cost
Exemption to the Do-Not-Call list: - ANS-1) You have an established business relationship with
the consumer. Under or have been under contract for 18 months.
2) Written permission from the consumer
3) Personal relationship wth the consumer
Is there a charge for entering a phone number into the Do Not Call registry? - ANS-Yes
What types of organizations are exempt from "do not call" restrictions?
a) Political organizations
b) Charities
c) Survey takers
d) All of the above - ANS-All of the above
This statement is correct about Do Not Call - ANS-A license can call his own expired listings for
up to 18 months following expiration of the listing without checking the federal registry.
Who cannot bring a lawsuit for violating of the National Do Not Call Registry rules?
a) State Government
b) Consumers
c) A telephone company
d) Federal Government - ANS-A telephone company
Angela Harrington listed her house with Jennifer, a broker for Get It Right Realty. The listing
began on June 10th and was for a three month period. When the property didn't sell, Angela
was really discouraged and did not re-list the property with Jennifer. About every six months,
Jennifer calls Angela to see if she is interested in listing the property again. Is it okay for
Jennifer to call Angela, since Angela's phone number is on the Do Not Call registry?
a) Yes as long as it is within the eighteen month per following September 10th
b) No because if Angela told Jennifer "N0" it is rude to keep calling every six months
