WITH SOLUTIONS GRADED A+
✔✔what are the 4 categories of psychomotor skill levels? - ✔✔initial.
Plateau.
Latency.
Mastery
✔✔federal regulations mandate what 4 topics be covered? - ✔✔blood bourne
pathogens.
Hazmat awareness and operations.
Scba fit testing.
NIMS
✔✔what are 3 areas of expected behavior? - ✔✔responding to alarms.
Onscene activity.
Emergency procedures
✔✔what are the 4 criteria of a good lesson plan? - ✔✔organizes the lesson.
Identifies key points.
Can be reused.
Allows others to teach the program
✔✔what are the 4 categories of problems a fire officer could be expected to encounter?
- ✔✔in-house issues.
Internal departmental issues.
External issues.
High profile issues.
✔✔who is the first level representative of the FD administration? - ✔✔fire officer
✔✔what are the 4 different types of internal conflict situations? - ✔✔a coworker.
Work environment.
FD policy or procedure.
The fire officers own behavior, decisions, or actions
✔✔active listening? - ✔✔conscious process of securing all kinds of information through
a combination of listening and observing
✔✔investigation? - ✔✔detailed inquiry or systematic examination.
✔✔what 3 objectives does a complete investigative report have? - ✔✔report must first
identify and clearly explain issues.
Provide complete, impartial, and factual presentation of background info and relevant
facts.
, Conclusion should be a recommended action plan, which is based on and supported by
the info.
✔✔what are the 4 possible responses following an investigation - ✔✔take no further
action.
Recommend the action requested by complainant.
Suggest an alternative solution.
Refer issue to office or person who can remedy
✔✔psychological contract? - ✔✔mutual unwritten expectations that exist between an
employee and his/her employer regarding policies and practices.
✔✔who is the ems consultant that provided a conflict resolution model. - ✔✔Michael
taigman
✔✔what are the 4 steps of taignmans conflict resolution model? - ✔✔drain the
emotional bubble.
Understand the complainants view point.
Help the complainant feel understood.
Identify the complainants expectation for resolution.
✔✔a 2015 study by FFBHA reports what % of FFs contemplated suicide? - ✔✔37%
✔✔what are the warning signs of stress related issues? - ✔✔isolation from others.
Disturbed sleep.
Increased irritability.
Decrease interest in significant activities.
Self destructive or reckless behavior
✔✔signs that a FF may be dealing with substance abuse? - ✔✔mood swings and
desire to spend time alone.
Loss of interest or lack of socialization.
Increased anxiety and crankiness.
Missing work or continuous issue at work.
Change in diets.
Lack of care in physical appearance
✔✔according to Galliano what 5 essential conversations are required for a successful
marriage? - ✔✔reentry time.
Harshness and gallows humor.
Handling the tough runs.
Dealing with the fix it mentality.
Keep your first family first.
✔✔resiliency? - ✔✔process of adapting well in face of adversity.