QUESTIONS WITH SOLUTIONS GRADED A+
✔✔NFPA 1001 - ✔✔Standard for Fire Fighter Professional Qualifications
✔✔Application Form
Background Screening
Tests
Interview
Medical Examination - ✔✔What are the five most common steps of the
hiring/employment process?
✔✔Structured
Unstructured
Semistructured - ✔✔What are the three types of interview?
✔✔Dismissals - ✔✔________ are a last resort. Training, coaching, and mentoring
should be used to help employees maintain the level of performance that the
department requires.
✔✔Personal Choice
Administrative Action - ✔✔What are the two ways in which an employee may be
terminated?
✔✔exit interview - ✔✔The ___________ can provide part of the feedback necessary to
evaluate the strengths and weaknesses of the organization.
✔✔Succession Planning - ✔✔A proactive approach that ensures that personnel hired,
trained, and promoted today will have the skills to meet tomorrow's challenges.
✔✔System-model Approach - ✔✔In regards to determining the services that are
required in a community, in the _______________ the appropriate input of services is
balanced against the desired results.
✔✔Comprehensive-risk Approach - ✔✔In regards to determining the services that are
required in a community, the ________________ is based upon the formal identification
and evaluation of risks in the jurisdiction.
✔✔can - ✔✔Members of the news media _____ photograph and witness arrests and
emergencies on private property if the property owner does not object to their presence.
✔✔Apologize for the inconvenience
Identify the complaint
Ask customer what they'd like to be done
, Follow through with what you say you'll do - ✔✔In customer service, what is the proper
process of responding to customer complaints?
✔✔Engineering
Inspections
Investigations
Education - ✔✔What are the four basic elements of an effective fire prevention
program?
✔✔fire code
local ordinances - ✔✔The authority to perform physical inspections of an occupancy is
found in the jurisdictions __________ or ___________.
✔✔annually
semiannual - ✔✔Most occupancies are inspected ___________ although some sites
may require ___________ visits.
✔✔Budget Systems - ✔✔The various general formats to which the jurisdiction's budget
process conforms.
✔✔Line-item - ✔✔Budget system that consists of a list of revenue sources and a list of
proposed expenditures for the budget cycle.
✔✔Zero-based - ✔✔Budget system that requires all expenditures to be justified at the
beginning of each new budget cycle, as opposed to simply explaining the amounts
requested that are in excess of the precious cycle's funding.
✔✔Matrix - ✔✔Budget system that is used to fund programs or projects that involve a
variety of departments, divisions, branches, or sections for a project that is limited in
duration.
✔✔Program - ✔✔A budgeting for that resembles line-item budgeting that uses
categories that are different from the classic line-item budget. In the fire emergency
services organization, each program is a separate category in the budget.
✔✔Performance - ✔✔Budget system categorized by function or activity similar to
program budgets, but the budgets fund each activity based on their performance.
✔✔Planning-Programming-Budgeting System (PPBS) - ✔✔Budgeting system that
provides a framework for making decisions on current and future programs through
three interrelated phases (planning, programming, and budgeting) consistent with the
organization's predetermined goals, objectives, policies and strategies.
✔✔Capital