Name of the Teacher Date Level of the class Length of lesson
xxxxxxxx 19/02/2025 Upper-intermediate (B2) 60 Minutes
Lesson Type:
Language Lesson plan
Lesson Topic:
Telephone Language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
• Use professional telephone language in work contexts. • Practiced formal and nuanced telephone expressions.
• Take clear and detailed messages using complex sentence • Engaged in role-plays simulating professional phone interactions.
structures. • Applied advanced grammatical structures in controlled and freer
• Apply conditionals, subjunctive forms, and past perfect practice activities.
structures in telephone conversations.
Anticipated difficulties: Suggested solutions:
• By doing group work between students will help create a sense
• There is quite a big age gap between the students as their ages of community in the classroom between the students. As
range from 35 to 45. This might lead to a ununiform atmosphere students get to know each other, they will support one another
in the classroom as junior employees might feel shy or and have more conversations with each other. This increased
uncomfortable in front of senior employees or senior employees interaction will lead to improved fluency in speaking and
might feel that they are superior to junior employees learning.
• Students may feel uninterested and unmotivated to attend the • The class will help students at the workplace, making clients on
class because the students don’t want to do it the work send to
the phone nicer and more understanding.
them to do it .
• Make the lesson fun by using engaging activities and
conversations that allow the students to start getting to know
each other.
pg. 1 Lesson Plan 150823
, • Students might not feel comfortable with the other students
because the are not working for the same company and don’t
know each other
Target Language Analysis
NO Key Meaning From Pronunciation
. Phrase/Expression
"I’m reaching out to A formal way to ask a Subject + am/is/are + verb- /aɪm ˈriːtʃɪŋ aʊt tuː ɪnˈkwaɪə ˈwɛðə/
inquire whether…" question over the phone. ing + to + base verb +
1 clause
"Would it be possible to A polite inquiry about Would it be possible + to + /wʊd ɪt biː ˈpɒsəbl̩ tuː liːv ə
leave a message?" leaving a message. base verb ˈmɛsɪdʒ/
2
"I’d appreciate it if you A courteous way to make a Subject + would appreciate /aɪd əˈpriːʃɪeɪt ɪt ɪf juː kʊd/
could…" request. it if + subject + could + base
3 verb
"Could you kindly A polite request for Could + subject + base verb + /kʊd juː ˈkaɪndli kənˈfɜːm ðə
confirm the details for confirmation object ˈdiːteɪlz fə miː/
4 me?"
"I regret to inform you A formal way to deliver bad Subject + regret + to + base /aɪ rɪˈɡrɛt tuː ɪnˈfɔːm juː ðæt/
that…" news. verb + object + clause
5
6 "If I had known earlier, I Past perfect conditional for If + subject + had + past /ɪf aɪ həd nəʊn ˈɜːlɪə, aɪ wʊd həv/
would have…" hypothetical situations participle, subject + would
have + past participle
pg. 2 Lesson Plan 150823
xxxxxxxx 19/02/2025 Upper-intermediate (B2) 60 Minutes
Lesson Type:
Language Lesson plan
Lesson Topic:
Telephone Language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
• Use professional telephone language in work contexts. • Practiced formal and nuanced telephone expressions.
• Take clear and detailed messages using complex sentence • Engaged in role-plays simulating professional phone interactions.
structures. • Applied advanced grammatical structures in controlled and freer
• Apply conditionals, subjunctive forms, and past perfect practice activities.
structures in telephone conversations.
Anticipated difficulties: Suggested solutions:
• By doing group work between students will help create a sense
• There is quite a big age gap between the students as their ages of community in the classroom between the students. As
range from 35 to 45. This might lead to a ununiform atmosphere students get to know each other, they will support one another
in the classroom as junior employees might feel shy or and have more conversations with each other. This increased
uncomfortable in front of senior employees or senior employees interaction will lead to improved fluency in speaking and
might feel that they are superior to junior employees learning.
• Students may feel uninterested and unmotivated to attend the • The class will help students at the workplace, making clients on
class because the students don’t want to do it the work send to
the phone nicer and more understanding.
them to do it .
• Make the lesson fun by using engaging activities and
conversations that allow the students to start getting to know
each other.
pg. 1 Lesson Plan 150823
, • Students might not feel comfortable with the other students
because the are not working for the same company and don’t
know each other
Target Language Analysis
NO Key Meaning From Pronunciation
. Phrase/Expression
"I’m reaching out to A formal way to ask a Subject + am/is/are + verb- /aɪm ˈriːtʃɪŋ aʊt tuː ɪnˈkwaɪə ˈwɛðə/
inquire whether…" question over the phone. ing + to + base verb +
1 clause
"Would it be possible to A polite inquiry about Would it be possible + to + /wʊd ɪt biː ˈpɒsəbl̩ tuː liːv ə
leave a message?" leaving a message. base verb ˈmɛsɪdʒ/
2
"I’d appreciate it if you A courteous way to make a Subject + would appreciate /aɪd əˈpriːʃɪeɪt ɪt ɪf juː kʊd/
could…" request. it if + subject + could + base
3 verb
"Could you kindly A polite request for Could + subject + base verb + /kʊd juː ˈkaɪndli kənˈfɜːm ðə
confirm the details for confirmation object ˈdiːteɪlz fə miː/
4 me?"
"I regret to inform you A formal way to deliver bad Subject + regret + to + base /aɪ rɪˈɡrɛt tuː ɪnˈfɔːm juː ðæt/
that…" news. verb + object + clause
5
6 "If I had known earlier, I Past perfect conditional for If + subject + had + past /ɪf aɪ həd nəʊn ˈɜːlɪə, aɪ wʊd həv/
would have…" hypothetical situations participle, subject + would
have + past participle
pg. 2 Lesson Plan 150823
