MHA 705 Exam 6 questions with verified answers
graded A+ updated passed
1. Dashboards are reports of process measures that help leaders know what is
currently going on so that they can plan strategically where they want
to go next
2. Scorecards are reports of outcomes measures to help leaders know what they
have accom- plished.
3. Structure
indica- tors measure the attributes of the setting, such as number and qualifications of
the statt, adequacy of equipment and facilities, and adequacy of
organizational policies and procedures.
4. Process
indica- tors
measure the actions by which services are provided, that is, the things
people or devices do, from conducting appropriate tests to making a
5. Outcome diagnosis to actually carrying out a treatment.
indica- tors
6. performance measure the actual results of care for patients and populations,
im- provement including patient and family satisfaction.
(PI)
is a "process for involving personnel in planning and executing a
7. The
focus of continuous flow of improvements to provide quality healthcare that meets
perfor- or exceeds expectations"
mance
improve- ment the customers
should be on:
8. Fifty percent of
an HIM depart-
ment's staff
have a
nationally rec-
ognized creden- Structure indicator
tial. This is an
1/
14
, MHA 705 Exam 6 questions with verified answers
graded A+ updated passed
example of
what type of
indicator
True
9. True or False:
An outcome
indica- tor
measures re-
sults of care
pro- vided to
the pa- tient.
10. Performance -data driven, based on internal and external data
monitoring
is:
11. Performance -The structure of a system determines its performance. Therefore,
im- provement
is based on problems are more often within systems than within individual
sev- eral people.
fundamental -All systems demonstrate variation. Some variation occurs because of
common causes and some because of special causes
principles, includ- - Improvements rely on the collection and analysis of data that increase knowl-
ing the edge.
following: -PI requires the commitment and support of top administration.
-PI works best when leaders and employees know and share the
organization's mission, vision, and values.
-PI ettorts take time and require a big investment in people. - Excellent
teamwork is essential.
-Communication must be open, honest, and multidirectional.
-Success must be celebrated to encourage more
12. Staff members
adapt to success They have been a part of the decision
change more
readily when:
2/
14
graded A+ updated passed
1. Dashboards are reports of process measures that help leaders know what is
currently going on so that they can plan strategically where they want
to go next
2. Scorecards are reports of outcomes measures to help leaders know what they
have accom- plished.
3. Structure
indica- tors measure the attributes of the setting, such as number and qualifications of
the statt, adequacy of equipment and facilities, and adequacy of
organizational policies and procedures.
4. Process
indica- tors
measure the actions by which services are provided, that is, the things
people or devices do, from conducting appropriate tests to making a
5. Outcome diagnosis to actually carrying out a treatment.
indica- tors
6. performance measure the actual results of care for patients and populations,
im- provement including patient and family satisfaction.
(PI)
is a "process for involving personnel in planning and executing a
7. The
focus of continuous flow of improvements to provide quality healthcare that meets
perfor- or exceeds expectations"
mance
improve- ment the customers
should be on:
8. Fifty percent of
an HIM depart-
ment's staff
have a
nationally rec-
ognized creden- Structure indicator
tial. This is an
1/
14
, MHA 705 Exam 6 questions with verified answers
graded A+ updated passed
example of
what type of
indicator
True
9. True or False:
An outcome
indica- tor
measures re-
sults of care
pro- vided to
the pa- tient.
10. Performance -data driven, based on internal and external data
monitoring
is:
11. Performance -The structure of a system determines its performance. Therefore,
im- provement
is based on problems are more often within systems than within individual
sev- eral people.
fundamental -All systems demonstrate variation. Some variation occurs because of
common causes and some because of special causes
principles, includ- - Improvements rely on the collection and analysis of data that increase knowl-
ing the edge.
following: -PI requires the commitment and support of top administration.
-PI works best when leaders and employees know and share the
organization's mission, vision, and values.
-PI ettorts take time and require a big investment in people. - Excellent
teamwork is essential.
-Communication must be open, honest, and multidirectional.
-Success must be celebrated to encourage more
12. Staff members
adapt to success They have been a part of the decision
change more
readily when:
2/
14
