USPS Sales & Services Associate Training Questions and Answers Correct 100%-Graded A+

USPS Sales & Services Associate Training
Questions and Answers 2025-2026 Correct
100%-Graded A+
PerceptionAisA-ACORRECTAANSWERS-Reality
WhatAareAourAgoals?A-ACORRECTAANSWERS-
GrowArevenue,AincreaseAmarketAshare,AdevelopAlifetimeAcustomers.
WhatAareAsomeAnon-verbalAcommunicationAcues?A-ACORRECTAANSWERS-
BodyAmovement,AfacialAexpressions,ApersonalAspace.
TheASSAAshowsAcommunicationAisAoccurringAwhenAtheyAaskAtheAhazmatAquestion?A-
ACORRECTAANSWERS-True.

CommunicationAskillsArequireAyouAtoApracticeAactivelyAattending.AWhatAdoesAS.O.L.E.R.Ar
epresent?A-ACORRECTAANSWERS-
SquarelyAfaceAtheAperson.AOpenAyourAposture.ALeanAtowardsAtheAsender.AEyeAcontact.AR
elax.
WhatAisAaAvalueAproposition?A-ACORRECTAANSWERS-
TheAvalueAtoAtheAcustomerAofAtheAproductAfeaturesAandAbenefits....howAtheAcustomerAfeels
AtheAproductAmeetsAtheirAneeds.

WhatAisA"needAsatisfactionAselling"?A-ACORRECTAANSWERS-
TheAunderstandingAofAaAcustomer'sAneedsAthroughAtheAuseAofAprobingAquestionsAandAcar
efulAlistening.
WhatAareAsomeAexamplesAofAtheAuseAofAtheA"languageAofAneeds"?A-
ACORRECTAANSWERS-IAneed,AIAwant,AI'mAlookingAfor,AIt'sAimportant,Aetc.

WhenAyouAsellAmaximumAvalueAyouAareAmeetingAtheAcustomer'sA__________.A-
ACORRECTAANSWERS-Needs.

WhatAisAaAneed?A-ACORRECTAANSWERS-AAdesireAtoAimproveAorAaccomplishAsomething.
AnAinformedAmutualAdecisionAwithAtheAcustomerAonAservice/productsAisA___________.A-
ACORRECTAANSWERS-AAsuccessfulAsalesAtransaction.

WhatAdoesAG.I.S.T.AstandAforAinAtheAprocessingAofAengagingAcustomers?A-
ACORRECTAANSWERS-Greet,AInquire,ASuggest,AThank.

AAcommonAmythAinAcommunicationAisAthatAlistenersAreceiveAtheAsameA______AallAtheAtime
.A-ACORRECTAANSWERS-Message.
IfAyouAaskAaAcustomerAifAtheyAwouldAlikeAtoAsendAaApackageAPriorityAMailAExpress,AwhichAi
sAguaranteedAtoAarriveAtomorrow,AwithA$100AinsuranceAandAtrackingAincluded.....whatApar
kAofAG.I.S.T.AwouldAthisAbe?A-ACORRECTAANSWERS-Suggest.
OnceAyouAdetermineAhowAaAcustomerAwantsAtoAmailAaApackageAandAhaveAofferedAaddition
alAinsurance,AwhatAadditionalAproductsAmayAyouAsuggest?A-ACORRECTAANSWERS-
Stamps,APOABoxes,AmoneyAorders,ApackagingAsupplies,AgreetingAcards,Apassports.
WhatAisAtheAmaximumAweightAforAanyApackage?A-ACORRECTAANSWERS-70Albx.
HowAdoAyouAdetermineAtheAdimensionsAofAaAmailpiece?A-ACORRECTAANSWERS-
CombineAtheAlengthAplusAgirth.

, WhatAareAtheA5AprocessingAcategories?A-ACORRECTAANSWERS-
Letters,AflatsA(largeAenvelopes),AmachinableAparcelsA(SPRS),AirregularAparcelsAandAoutsid
eAparcelsA(bothAnon-machinable).
WhatAisAourA"RetailAMotto"?A-ACORRECTAANSWERS-
Clean,AstockedAandAFriendly...Everyday!.
WhatAisAtheAmaximumAlengthAandAgirthA(combined)AforAaAparcel?A-
ACORRECTAANSWERS-

130"AforAstandardApostAonly.AOversizeAchargesAwillAapplyAforApackagesAexceedingA108".
WhenAareAballoonAchargesAapplied?A-ACORRECTAANSWERS-
PackagesAweighingAlessAthanA20AlbsAthatAmeasureAoverA84"AbutAnotAmoreAthanA108"A(leng
thA+AgirthAcombined)AthatAareAshippedAPriorityAmailAzonesA104AorAStandardAtoAallAzones.
IfAanAarticleAmeetsAtheAsizeAqualificationsAforAaAlargeAenvelopeA(flat)AbutAisArigid...whatApric
eAcategoryAisAitAcharged?A-ACORRECTAANSWERS-ParcelArate.
IfAaAletterAsizeAenvelopeAisAthickerAthanA1/4"AbutAisAevenAinAthickness....whatApriceAcategor
yAisAitAcharged?A-ACORRECTAANSWERS-FlatA(largeAenvelope).
WhatAisAaAcustomerAchargedAwhenAaAballoonAsurchargeAapplies?A-
ACORRECTAANSWERS-20AlbArate.

WhenAisADIMA(dimensional)AweightAapplied?A-ACORRECTAANSWERS-
OnlyAforAPriorityApackagesAwhichAexceedA1AcubicAfootAandAareAmailedAzonesA5-8.
DimensionalAweightApricingAisAdeterminedAbyAlength,AwidthAandAthicknessA(height)AandA__
________.A-ACORRECTAANSWERS-Weight.
WhatAisAtheAonlyAarticleAthatAcanApossiblyAhaveAaAnon-machinableAsurcharge?A-
ACORRECTAANSWERS-Letter.

IfAanAarticleAisAtooAheavy,AtooAlargeAorAtooAsmallAitAisA______________.A-
ACORRECTAANSWERS-Non-mailable.

HowAdoesAknowingAtheAproductsAyouAsellAbenefitAcustomersAandAtheApostAoffice?A-
ACORRECTAANSWERS-

StrengthensAcommunicationAskills,AboostsAenthusiasm,AandAassistsAinAovercomingAconce
rns.
NameAsomeAbenefitsAofAPriorityAMailAExpress.A-ACORRECTAANSWERS-
FastestAshipping,AguaranteedAdelivery,AdeliveryA365AdaysAperAyearA(evenASundaysAandAH
olidays),AnoAresidentialAsurcharges,AnoAfuelAcharges,AfreeAtracking,A$100AfreeAinsurance,A
signatureAavailable,AdeliveryAtoAPOABoxes,AflatArateAboxesAandAenvelopes,AfreeAshippingAs
upplies.
NameAsomeAbenefitsAofAPriorityAMail.A-ACORRECTAANSWERS-NormallyA2-
3AdayAdelivery,AfreeAshippingAsupplies,AfastAandAaffordable,AflatArateAboxesAandAenvelopes
AthatA"if AitAfits,AitAships",AdeliveryAtoAeveryAaddressA-

AevenAPOABoxes,ASaturdayAdeliveryAatAnoAextraAcost,AextraAservicesAavailable.

WhatAisAtheAmaximumAamountAofAinsuranceAyouAcanApurchase?A-
ACORRECTAANSWERS-$5,000.

WhatAisAtheAmaximumAamountAofAinsuranceAthatAcanAbeApurchasedAwithARegisteredAMail?
A-ACORRECTAANSWERS-$25,000.

WhatAareAtheA3AwaysAtoAaddAinsuranceAtoAaApackage?A-ACORRECTAANSWERS-
Online,ApostAoffice,AKiosk.
CanAadditionalAinsuranceAbeApurchasedAatAtheAwindowAifAitAhasAalreadyAbeenApurchasedA
onlineAorAatAtheAKiosk?A-ACORRECTAANSWERS-No.