ACSA NCSO Exam Prep | Verified Questions and Accurate Answers for Guaranteed Success!

ACSA NCSO Exam Prep | Verified Questions and Accurate Answers for Guaranteed Success! .(ATP) Define the term Audit? - ANSWER-An evaluation of an organization's health and safety management system against an approved standard. .(ATP) Define the term auditor? - ANSWER-An individual certified by a Certifying Partner to conduct health and safety audits. .(ATP) Describe how observations verify documentation and interview results? - ANSWER-Observations verify that activities noted in the documentations are taking place and confirm answers heard in interviews. .(ATP) Describe the Nine (9) steps in the audit process in the correct order? - ANSWER-Pre-Audit Preperations. Pre-Audit Meeting. Site Familiarization. Documentation Review. Interviews. Observations. Post-Audit Meeting. Writing the Report. Quality Assurance. .(ATP) Describe what should be included in the pre-audit meeting agenda? - ANSWER-Purpose of the audit. Audit process. Expected outcomes. Wrap-up meeting. Confidentiality of process. Auditor ethics. Auditor schedule. .(ATP) Differentiate between field and validation notes? - ANSWER-Field Notes - give the auditor info to write comments and score each question. Validation Notes - give employer context for the score. .(ATP) Identify Four common types of COR audits? - ANSWER-Baseline. Auditor Qualifications. COR Maintenance. COR Certification. .(ATP) Identify the 10 elements of the ACSA audit tool? - ANSWER-Management Commitment. Public, Visitor, and Contracted Employers. HSC / HSR. Training. Hazards Assessment. Hazard Control. Inspection & Maintenance. Emergency Response. Investigations. Program Administration. .(ATP) Identify validation note criteria? - ANSWER-Answer the audit question. Justify the points awarded or withheld. Identify the validation technique used. Be professional in style and content. Give at least one company-specific example. .(ATP) List four Audit Methods? - ANSWER-Limited Scope. Action Plan. Multiple Account Audit. Team Audit. .(ATP) List the four levels of employees that must be interviewed for an audit? - ANSWER-Senior Managers Managers Supervisors Workers .(ATP) List the steps in the ACSA quality assurance process? - ANSWER-The auditor completes the audit submission checklist. The ACSA confirms standards have been met. The auditor amends the audit and resubmits audit if required. .(ATP) List the Three criteria for a suggestion for improvement (SFI)? - ANSWER-They must state what was missing in relations to an audit question. They must offer a suggestion on how to address the deficiency. They must state why fixing the deficiency is important to the HSMS. .(ATP) List the Three validation techniques when performing an Audit? - ANSWER-Documentation Interviews Observations .(ATP) Name Five Key roles & responsibilities for auditors? - ANSWER-Send a documentation list to the company. Take field notes throughout the audit process. Adhere to the Code of Ethics. Communicate findings to the Employer. Be an impartial observer. Prepare for the audit. Respect the authority of company supervisors. .(ATP) State the purpose of auditing? - ANSWER-To find HSMS strengths and opportunities for continual improvement. .(ATP) State the scoring requirements for audit certification? - ANSWER-For COR certification audits, the audit must have a minimum score of 80% overall with no les than 50% in each section. For Cor maintenance years, the audit must score 60% .(ATP) When conducting interviews during an audit. What can help you become an active listener? - ANSWER-Make eye contact. Paraphrase. Respond appropriately. Ask questions. .(C&E) Define Bias? - ANSWER-It is the tendency to be either in favour of or opposed to something. .(C&E) Define perception? - ANSWER-Is the way people interpret their surroundings. It is what your mental impression of what you see and hear. .(C&E) Explain what Expectancy Theory is? - ANSWER-It is where people must trust that their efforts and good performance will lead to the expected reward. .(C&E) Identify the four factors involved in active listening? - ANSWER-Make eye contact Avoid interrupting Paraphrase Ask questions .(C&E) Identify the three ethical principles and their main focus? - ANSWER-Utilitarianism - the right things to do is what provides the greatest benefit to the greatest number of those affected. Right-Based - do what is right for each other. Duty-Based - Always act in accordance with your duties. .(C&E) Identify three external sources of help? - ANSWER-OHS or WCB Safety Professionals within network Thise outside the HSE profession .(C&E) Identify three internal sources for help? - ANSWER-Managers Supervisors Peers Workers .(C&E) In regards to Communication and Ethics describe the four types of duty? - ANSWER-Legal Professional Organizational Personal .(C&E) List four ways to verify that a message was received an intended? - ANSWER-Quizzing Observing Teaching/training Demonstrate .(C&E) List the three types of channels to convey a message. State the one channel highest on the hierarchy of richness? - ANSWER-Face to face (highest) Telephone Electronic .(C&E) List three factors that shape how an audience receives a message? - ANSWER-Eye contact Tone Volume Context Environment Appearance of speaker Proximity Facial expressions etc. .(C&E) Name five negative effect of unresolved conflict? - ANSWER-Increased Irritability Increased Disorganization Increased Absenteeism Decreased Productivity Decreased Employee Engagement Increased Employee Turnover Increased Violence in Workplace .(C&E) Name the three common perception errors? - ANSWER-Halo effect Projection Stereotyping .(C&E) Please give an example for each of the four types of duty. Legal, Professional, Organizational, and Personal? - ANSWER-Legal - comply with the law. Professional - Code of Ethics, are you being professional, doing your duty/obligation. Organizational - Company policies. Personal - duty to yourself. .(C&E) Recognize six tests for making a difficult decision? - ANSWER-Legal Professional Standard Front Page Gut Role Model Organizational Standards .(C&E) recognize three ethical principles? - ANSWER-Utilitarianism Right-based Duty-based .(C&E) What are five things that individuals use to communicate? - ANSWER-Words Sounds Signs Visuals Behavior .(C&E) What are four types of conflict and their descriptions? - ANSWER-Intrapersonal - an internal struggle within. Interpersonal - Conflict between two individuals. Intragroup - conflict between two people in the same group. Intergroup - conflict between two groups/teams. .(C&E) What are the fundamental differences between a value and a priority? - ANSWER-Values are you core beliefs or standards of behavior. Priorities are items we treat as more important. .(C&E) What are the three factors that affect perception? - ANSWER-The individual Target Situation .(C&E) What are the three questions to ask yourself when developing a message? - ANSWER-Why you are communicating your message. What you what them to know. What you want them to do. .(C&E) What are the two guidelines for word choice when giving you message? - ANSWER-Consider your audience. Not all words mean the same thing to all. .(C&E) What are two questions to ask yourself when assessing your own motives? - ANSWER-What do I stand to gain. What do u stand to lose .(C&E) What does an audience need to fully process a message? - ANSWER-Time, to fully decode the message. .(C&E) What is an extrinsic reward? - ANSWER-it is from an external source. .(C&E) What is an intrinsic reward? - ANSWER-It comes from an inner sense of satisfaction. .(C&E) What is emotional intelligence? - ANSWER-The ability to recognize emotional reactions from yourself and those around you. .(C&E) What is Empathy? - ANSWER-Understanding how others think, and desire to help. .(C&E) What is the key factor of Expectancy Theory? - ANSWER-Theory of Trust. .(CM) Describe five types of insurance? - ANSWER-General liability