Effective Communications Final Test
Questions and Complete Solutions
Graded A+
What is first in the process of listening? - Answer: Will
What is the greatest barrier to true listening? - Answer: Tendency to judge
The term that means the giving up of prejudices and biases? - Answer: Bracketing
A woman tells a man friend about an upsetting encounter she had with another friend. He
thinks that this is typical of the way women respond. He truly listened to her. (True or False) -
Answer: False
The best way to let a friend know you are truly listening is to come up with a fix to the issue
they are having. (True or False) - Answer: False
Sharing the experience of another means is the definition of: - Answer: Empathy
To better understand empathy what concepts need to be understood? - Answer: Identification,
Imitation and Affective Communication
Empathetic understanding can be painful at times. (True or False) - Answer: True
Which of the following is a good example of an empathetic response? - Answer: "You sound
worried. I really hope you make your quota, but I don't carry your product line and don't want
to at this time."
, The _________ allows you to organize information you provide to patients and the information
you get from patients. - Answer: Patient counseling checklist
The first step of the counseling checklist is to ask if the patient has time to discuss their
medication. (True or False) - Answer: True
In order to better identify the patient, it is appropriate to verify all of the following except: -
Answer: Hair color
These three skills should be used throughout a counseling session: - Answer: Empathy, listening,
attention to concerns
Which of the following should be discussed with the patient when counseling them on a new
prescription? - Answer: Name of the drug, indication of drug and route of administration
Once a day dosing generally achieves better rates of compliance vs. twice a day dosing. (True or
False) - Answer: True
Most patients store their medications in the medication cabinet in the bathroom, it is important
to tell them that this is the best place to store medications that way they remember to take
them. (True or False) - Answer: False
After you have finished discussing with the patient it is safe to assume they have understood,
thank them for their time and schedule a follow-up. - Answer: False
Which of the following is the appropriate way to communicate to a patient? - Answer: "Is this
the first medication you have taken for your high blood pressure?"
During an interview the most important information should be gathered before the patient gets
there and then repeated at the beginning of the interview. (True or False) - Answer: False
Questions and Complete Solutions
Graded A+
What is first in the process of listening? - Answer: Will
What is the greatest barrier to true listening? - Answer: Tendency to judge
The term that means the giving up of prejudices and biases? - Answer: Bracketing
A woman tells a man friend about an upsetting encounter she had with another friend. He
thinks that this is typical of the way women respond. He truly listened to her. (True or False) -
Answer: False
The best way to let a friend know you are truly listening is to come up with a fix to the issue
they are having. (True or False) - Answer: False
Sharing the experience of another means is the definition of: - Answer: Empathy
To better understand empathy what concepts need to be understood? - Answer: Identification,
Imitation and Affective Communication
Empathetic understanding can be painful at times. (True or False) - Answer: True
Which of the following is a good example of an empathetic response? - Answer: "You sound
worried. I really hope you make your quota, but I don't carry your product line and don't want
to at this time."
, The _________ allows you to organize information you provide to patients and the information
you get from patients. - Answer: Patient counseling checklist
The first step of the counseling checklist is to ask if the patient has time to discuss their
medication. (True or False) - Answer: True
In order to better identify the patient, it is appropriate to verify all of the following except: -
Answer: Hair color
These three skills should be used throughout a counseling session: - Answer: Empathy, listening,
attention to concerns
Which of the following should be discussed with the patient when counseling them on a new
prescription? - Answer: Name of the drug, indication of drug and route of administration
Once a day dosing generally achieves better rates of compliance vs. twice a day dosing. (True or
False) - Answer: True
Most patients store their medications in the medication cabinet in the bathroom, it is important
to tell them that this is the best place to store medications that way they remember to take
them. (True or False) - Answer: False
After you have finished discussing with the patient it is safe to assume they have understood,
thank them for their time and schedule a follow-up. - Answer: False
Which of the following is the appropriate way to communicate to a patient? - Answer: "Is this
the first medication you have taken for your high blood pressure?"
During an interview the most important information should be gathered before the patient gets
there and then repeated at the beginning of the interview. (True or False) - Answer: False
