©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
ServiceNow HRSD Overview. Exam
Questions And Answers |Latest 2025 |
Guaranteed Pass
What are the departments that related to HR? - Answer✔HR, Legal, Payroll, Employee
Relations, IT, Facilities
How Does ServiceNow HRSD improve employee experience? - Answer✔by automating routine
tasks, providing tools that help HR professionals deliver various HR services and timely
communication
What can employees search while using the Employee Service Center? - Answer✔HR
Knowledge
Chat with HR
Ask a question
Submit HR Requests
Who uses ServiceNow HRSD? - Answer✔Employees or Wokers
HR Professionals
Other Departments
Leadership
1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
What are the benefits of ServiceNow HRSD? - Answer✔1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What are the ServiceNow HRSD Platforms - Answer✔1. Dedicated HR Service Solution
2. Enterprise Service Platform
2.1 Cross Departmental Process
2.2 One Platform for employee service
2.3 Extensible
What are the ServiceNow HRSD applications? - Answer✔1. HR Case and Knowledge
Management
2. Employee Service Center
3. Lifecycle Events
4. HR Integrations
5. HR Performance Analytics Content Pack
6. Employee Document Management
What is the HR Case and Knowledge Management application? - Answer✔It allows for HR Case
management, benefits tracking, HR skills management, HR administration, and more
NOTE: HR Security is also activated when core HR application is enabled
What is the Employee Service Center? - Answer✔Optional way for employees to engage with
HR. It allows employees to access their employee profile, request HR services, and search the
knowledge base
2
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
What is a lifecycle event application? - Answer✔Optional application that works behind the
scenes to synchronize ServiceNow with external HR systems
What is the HR Performance Analytics Content Pack? - Answer✔It is an optional application
that measures HR Key Performance Indicators regularly to track performance over time.
HR Performance Analytics requires a separate subscription to the Premium Performance
Analytics Application
What is the Employee Document Management application? - Answer✔It is an optional
application that provides a central location for storing and managing employee documents.
When paired with the HRSD, the application is integrated within the HR user interface and
utilizes HR profile, HR criteria, and HR Services
Are Human Resource applications in ServiceNow scoped? - Answer✔Yes
1. Scoped applications provide an additional layer of control over HR data
2. From a security perspective, scoping brings several benefits
What are the 5 components of HRSD? - Answer✔1. Tables
2. Groups, Roles, Skills
3. Properties
4. Data Policies, Scripts, Business Rules
5. Events and Email notifications
What are the scoped Administrator roles in HRSD? - Answer✔1. HR Admin
2. Lifecycle Events Admin
3. Employee Service Center Admin
3
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
4. Integrations Admin
5. Document Management Admin
Define HR Admin - Answer✔Human Resources: Core
They configure HR cases, HR services, HR surveys, HR profiles
Define Lifecycle events admin - Answer✔Human Resources: Lifecycle Events
They configure Lifecycle events, activities, and activity sets
Define Employee Service Center Admin - Answer✔Human Resources: Service Portal
They configure the Employee Service Center
Define Integrations Admin - Answer✔Human Resources: Integrations
They configure the HR integration applications
Define Document Management Admin - Answer✔Employee Document Manager
They configure document types, retention policies, and legal holds
What role is required at minimum for an HR professional to access HR applications? -
Answer✔HR Basic Role
4
ServiceNow HRSD Overview. Exam
Questions And Answers |Latest 2025 |
Guaranteed Pass
What are the departments that related to HR? - Answer✔HR, Legal, Payroll, Employee
Relations, IT, Facilities
How Does ServiceNow HRSD improve employee experience? - Answer✔by automating routine
tasks, providing tools that help HR professionals deliver various HR services and timely
communication
What can employees search while using the Employee Service Center? - Answer✔HR
Knowledge
Chat with HR
Ask a question
Submit HR Requests
Who uses ServiceNow HRSD? - Answer✔Employees or Wokers
HR Professionals
Other Departments
Leadership
1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
What are the benefits of ServiceNow HRSD? - Answer✔1. Automate HR Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What are the ServiceNow HRSD Platforms - Answer✔1. Dedicated HR Service Solution
2. Enterprise Service Platform
2.1 Cross Departmental Process
2.2 One Platform for employee service
2.3 Extensible
What are the ServiceNow HRSD applications? - Answer✔1. HR Case and Knowledge
Management
2. Employee Service Center
3. Lifecycle Events
4. HR Integrations
5. HR Performance Analytics Content Pack
6. Employee Document Management
What is the HR Case and Knowledge Management application? - Answer✔It allows for HR Case
management, benefits tracking, HR skills management, HR administration, and more
NOTE: HR Security is also activated when core HR application is enabled
What is the Employee Service Center? - Answer✔Optional way for employees to engage with
HR. It allows employees to access their employee profile, request HR services, and search the
knowledge base
2
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
What is a lifecycle event application? - Answer✔Optional application that works behind the
scenes to synchronize ServiceNow with external HR systems
What is the HR Performance Analytics Content Pack? - Answer✔It is an optional application
that measures HR Key Performance Indicators regularly to track performance over time.
HR Performance Analytics requires a separate subscription to the Premium Performance
Analytics Application
What is the Employee Document Management application? - Answer✔It is an optional
application that provides a central location for storing and managing employee documents.
When paired with the HRSD, the application is integrated within the HR user interface and
utilizes HR profile, HR criteria, and HR Services
Are Human Resource applications in ServiceNow scoped? - Answer✔Yes
1. Scoped applications provide an additional layer of control over HR data
2. From a security perspective, scoping brings several benefits
What are the 5 components of HRSD? - Answer✔1. Tables
2. Groups, Roles, Skills
3. Properties
4. Data Policies, Scripts, Business Rules
5. Events and Email notifications
What are the scoped Administrator roles in HRSD? - Answer✔1. HR Admin
2. Lifecycle Events Admin
3. Employee Service Center Admin
3
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 12:36 PM A+
4. Integrations Admin
5. Document Management Admin
Define HR Admin - Answer✔Human Resources: Core
They configure HR cases, HR services, HR surveys, HR profiles
Define Lifecycle events admin - Answer✔Human Resources: Lifecycle Events
They configure Lifecycle events, activities, and activity sets
Define Employee Service Center Admin - Answer✔Human Resources: Service Portal
They configure the Employee Service Center
Define Integrations Admin - Answer✔Human Resources: Integrations
They configure the HR integration applications
Define Document Management Admin - Answer✔Employee Document Manager
They configure document types, retention policies, and legal holds
What role is required at minimum for an HR professional to access HR applications? -
Answer✔HR Basic Role
4
