©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
Salesforce Admin Certification Exam
Questions And Answers |Latest 2025 |
Guaranteed Pass
What is an Object? - Answer✔a table of data (spreadsheet with rows and columns) Records are
rows; fields are columns
What is an Organization? - Answer✔all of your data and applications and is separate from all
other organizations.
What are the seven user facing objects? - Answer✔account, campaign, case, contact, lead,
opportunity, solution
What are Accounts? - Answer✔Customers, competitors, and partners. Each account stores
information such as name, address, and phone numbers
What is a Campaign? - Answer✔An outbound marketing project that you want to plan, manage,
and track within Salesforce.
What is a Case? - Answer✔Description of a customer's feedback, problem ,or question. Use
cases to track and solve your customers' issues
1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
What is a Contact? - Answer✔Individuals associated with your business accounts that you need
to track in Salesforce. (already doing business with)
What is a Lead? - Answer✔A prospect or potential opportunity (not doing business with them
yet and are not associated with an account )
What is an Opportunity? - Answer✔Sales deals that you want to track. Adding opportunities
also builds your pipeline, which will contribute to your sales forecast
What is a Solution? - Answer✔Detailed description of a customer issue and the resolution of
that issue
What is a customer company? - Answer✔
What is a sales cloud? - Answer✔
What is the service cloud? - Answer✔
What is the marketing cloud? - Answer✔
What are tabs? - Answer✔shortcuts to objects that are displayed horizontally across the
Salesforce platform
What is the big blue bar? - Answer✔a shortcut to home page for different clouds
What is the Lookup function? - Answer✔1:1 relationship -- bottom to top
What is a Related list? - Answer✔top down; one to many
2
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
How do you look up a fellow employee? - Answer✔Go to chatter, search for name, find chatter
profile, overview contains details
What component in Salesforce is similar to a table of data? - Answer✔Objects
An object in Salesforce is like a table of data. Each row represents a record and each column
represents a field.
Which standard objects have a relationship with the Account object? - Answer✔The Account
object has a one-to-many relationship with the contact, opportunity, and case objects.
How does a user navigate from an account record to a related contact record? -
Answer✔Related List
What options are available from the Help & Training portal? - Answer✔TAKE TRAINING &
CONTACT SUPPORT.
The Help and Training portal provides easy access to documentation, knowledge articles, and
videos, as well as training options. The Take Training option allows users to take self-paced
online training and register for instructor-led courses. The Contact Support option allows users
to open a case, phone support, ask a question on Salesforce Answers, and submit an idea on
the IdeaExchange. Online training courses and release training, how-to demonstration video.
Certification information IS NOT included in the Help & Training portal. You also CANNOT add
licenses in this location.
How does a user navigate from a contact record to an account record? - Answer✔Related list...
A related list allows a user to navigate from an account record (Parent) to a related contact
record (child). A lookup field allows a user to navigate from a contact record (child) to its
related account record (parent).
3
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
Where can an administrator change the organization name and address, default locale, default
language, and default time zone? - Answer✔Setup>Administer>Company Profile>Company
Information>Edit
How can an administrator customize a standard fiscal year? -
Answer✔Setup>Administer>Company Profile>Fiscal Year>Customize
Which user interface settings must be enabled to allow users to edit records directly from a list
view, without navigating away from the page? - Answer✔Enable inline editing
Setup>Build>Customize>check enable inline editing
How can an administrator customize global search to help users quickly find information? -
Answer✔Setup>Customize>Search>Search Settings
Where can a user view the completed tasks and past events for an opportunity? - Answer✔1.
Active tasks are tracked in the Open Activities related lists
2. Completed tasks, past events, and sent emails are tracked in the Activity History related list
What is included in the Company Profile? - Answer✔A collection of information about your
organization, mostly captured at contractual setup including company information (name and
address, primary contact, default locale, default currency, storage used, licenses available),
financial information (Fiscal Year and currencies),and support information (business hours and
holidays)
What is purpose of the Locale? - Answer✔let you personalize the display of data for different
users based on their geographical location; locale (date and time formats, number formats,
name order, addresses), langugage (all text language, online help langugage), time zone (event
start/end times and time in date/time fields).
4
Salesforce Admin Certification Exam
Questions And Answers |Latest 2025 |
Guaranteed Pass
What is an Object? - Answer✔a table of data (spreadsheet with rows and columns) Records are
rows; fields are columns
What is an Organization? - Answer✔all of your data and applications and is separate from all
other organizations.
What are the seven user facing objects? - Answer✔account, campaign, case, contact, lead,
opportunity, solution
What are Accounts? - Answer✔Customers, competitors, and partners. Each account stores
information such as name, address, and phone numbers
What is a Campaign? - Answer✔An outbound marketing project that you want to plan, manage,
and track within Salesforce.
What is a Case? - Answer✔Description of a customer's feedback, problem ,or question. Use
cases to track and solve your customers' issues
1
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
What is a Contact? - Answer✔Individuals associated with your business accounts that you need
to track in Salesforce. (already doing business with)
What is a Lead? - Answer✔A prospect or potential opportunity (not doing business with them
yet and are not associated with an account )
What is an Opportunity? - Answer✔Sales deals that you want to track. Adding opportunities
also builds your pipeline, which will contribute to your sales forecast
What is a Solution? - Answer✔Detailed description of a customer issue and the resolution of
that issue
What is a customer company? - Answer✔
What is a sales cloud? - Answer✔
What is the service cloud? - Answer✔
What is the marketing cloud? - Answer✔
What are tabs? - Answer✔shortcuts to objects that are displayed horizontally across the
Salesforce platform
What is the big blue bar? - Answer✔a shortcut to home page for different clouds
What is the Lookup function? - Answer✔1:1 relationship -- bottom to top
What is a Related list? - Answer✔top down; one to many
2
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
How do you look up a fellow employee? - Answer✔Go to chatter, search for name, find chatter
profile, overview contains details
What component in Salesforce is similar to a table of data? - Answer✔Objects
An object in Salesforce is like a table of data. Each row represents a record and each column
represents a field.
Which standard objects have a relationship with the Account object? - Answer✔The Account
object has a one-to-many relationship with the contact, opportunity, and case objects.
How does a user navigate from an account record to a related contact record? -
Answer✔Related List
What options are available from the Help & Training portal? - Answer✔TAKE TRAINING &
CONTACT SUPPORT.
The Help and Training portal provides easy access to documentation, knowledge articles, and
videos, as well as training options. The Take Training option allows users to take self-paced
online training and register for instructor-led courses. The Contact Support option allows users
to open a case, phone support, ask a question on Salesforce Answers, and submit an idea on
the IdeaExchange. Online training courses and release training, how-to demonstration video.
Certification information IS NOT included in the Help & Training portal. You also CANNOT add
licenses in this location.
How does a user navigate from a contact record to an account record? - Answer✔Related list...
A related list allows a user to navigate from an account record (Parent) to a related contact
record (child). A lookup field allows a user to navigate from a contact record (child) to its
related account record (parent).
3
, ©FYNDLAY 2025 ALL RIGHTS RESERVED 5:17 PM A+
Where can an administrator change the organization name and address, default locale, default
language, and default time zone? - Answer✔Setup>Administer>Company Profile>Company
Information>Edit
How can an administrator customize a standard fiscal year? -
Answer✔Setup>Administer>Company Profile>Fiscal Year>Customize
Which user interface settings must be enabled to allow users to edit records directly from a list
view, without navigating away from the page? - Answer✔Enable inline editing
Setup>Build>Customize>check enable inline editing
How can an administrator customize global search to help users quickly find information? -
Answer✔Setup>Customize>Search>Search Settings
Where can a user view the completed tasks and past events for an opportunity? - Answer✔1.
Active tasks are tracked in the Open Activities related lists
2. Completed tasks, past events, and sent emails are tracked in the Activity History related list
What is included in the Company Profile? - Answer✔A collection of information about your
organization, mostly captured at contractual setup including company information (name and
address, primary contact, default locale, default currency, storage used, licenses available),
financial information (Fiscal Year and currencies),and support information (business hours and
holidays)
What is purpose of the Locale? - Answer✔let you personalize the display of data for different
users based on their geographical location; locale (date and time formats, number formats,
name order, addresses), langugage (all text language, online help langugage), time zone (event
start/end times and time in date/time fields).
4
