PUBLIX DELI KNOWLEDGE EXAM ACTUAL COMPLETE
200 REAL EXAM QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) ALREADY A+ GRADED NEWEST
VERSION | 2025/2026 NEW AND REVISED .
What are the Boars Head 5 steps to great customer service? -
ANSWER-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
5. Gracious Close
What are the Publix 5 steps to great customer service? -
ANSWER-1. Friendly
Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
What are you supposed to use to clean up a gasoline spill in
case of an emergency? - ANSWER-Cat litter
,What is the 6-inch rule? - ANSWER-The 6 inch rule requires that
you to store products at least six inches off the floor on a shelf
or other device designated for permanent storage. the 6-inch
rule is designed to safeguard products by keeping them off the
floor and away from potential contamination by pests or
cleaning chemicals and aid in effective cleaning.
NOTE: Products stored on pallets meet these requirements
What does the term "make-and-serve" refer to? - ANSWER-The
goal in "makeand-serve" is to complete the preparation of a
product JUST as the previous one runs out or as the customer is
ready to receive the product. as a result you deliver the highest
quality product to the customer
What does the term "PASS" refer to? - ANSWER-PASS is An
acronym used to remember the method of using all Publix fire
extinguishers Pull
Aim
Squeeze and
Sweep
What are the eight main types of food allergens? - ANSWER-1.
Peanuts
2. Tree Nuts (walnuts, pecans, and almonds)
3. Milk
, 4. Eggs
5. Fish
6. Shellfish (shrimp, crayfish, lobster, and crab)
7. Soy
8. Wheat
Other allergen concerns include (but not limited to)
- Sesame Seeds
- Sulfites
- MonoSodium Glutamate (MSG)
What is our (Publix) mission statement? - ANSWER-Our Mission
at Publix is to be the premier quality food retailer in the world.
To that end we commit to be:
- Passionately focused on Customer Value,
- Intolerant of Waste,
- Dedicated to the Dignity, Value and Employment Security of our
Associates, - Devoted to the highest standards of stewardship
for our Stockholders, and - Involved as Responsible Citizens in
our Communities.
After using Shelf and Counter cleaner what do you have to do? –
ANSWER-Wash, Rinse, and Sanitize!!!!
When was publix founded? - ANSWER-1930
200 REAL EXAM QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) ALREADY A+ GRADED NEWEST
VERSION | 2025/2026 NEW AND REVISED .
What are the Boars Head 5 steps to great customer service? -
ANSWER-1. Greeting
2.Suggestive Sell
3.Slice, Show, Offer
4. Companion Sell
5. Gracious Close
What are the Publix 5 steps to great customer service? -
ANSWER-1. Friendly
Greeting
2. Discovery
3. Recommendation
4. Affirmation
5. Invitation
What are you supposed to use to clean up a gasoline spill in
case of an emergency? - ANSWER-Cat litter
,What is the 6-inch rule? - ANSWER-The 6 inch rule requires that
you to store products at least six inches off the floor on a shelf
or other device designated for permanent storage. the 6-inch
rule is designed to safeguard products by keeping them off the
floor and away from potential contamination by pests or
cleaning chemicals and aid in effective cleaning.
NOTE: Products stored on pallets meet these requirements
What does the term "make-and-serve" refer to? - ANSWER-The
goal in "makeand-serve" is to complete the preparation of a
product JUST as the previous one runs out or as the customer is
ready to receive the product. as a result you deliver the highest
quality product to the customer
What does the term "PASS" refer to? - ANSWER-PASS is An
acronym used to remember the method of using all Publix fire
extinguishers Pull
Aim
Squeeze and
Sweep
What are the eight main types of food allergens? - ANSWER-1.
Peanuts
2. Tree Nuts (walnuts, pecans, and almonds)
3. Milk
, 4. Eggs
5. Fish
6. Shellfish (shrimp, crayfish, lobster, and crab)
7. Soy
8. Wheat
Other allergen concerns include (but not limited to)
- Sesame Seeds
- Sulfites
- MonoSodium Glutamate (MSG)
What is our (Publix) mission statement? - ANSWER-Our Mission
at Publix is to be the premier quality food retailer in the world.
To that end we commit to be:
- Passionately focused on Customer Value,
- Intolerant of Waste,
- Dedicated to the Dignity, Value and Employment Security of our
Associates, - Devoted to the highest standards of stewardship
for our Stockholders, and - Involved as Responsible Citizens in
our Communities.
After using Shelf and Counter cleaner what do you have to do? –
ANSWER-Wash, Rinse, and Sanitize!!!!
When was publix founded? - ANSWER-1930
