MAR 3203 EXAM 2 PRACTICE QUESTIONS WITH CORRECT ANSWERS |LATEST UPDATE 100%
SOLVED| GRADED A+
The bullwhip effect is a distortion in forecasted demand that causes unwanted inefficiencies
including lost revenue, poor customer service, excess inventory, ineffective transportation
scheduling and underutilized capacity
Grayson Global is a large global investment services company that has recently lost profits
because of unstable political regions in the middle East that have recently fallen to terriorist
regimes. What strategy would be BEST to mitigate supply chain political risk? Cross-country
diversification
what helps managers to maintain lean inventory? Employ statistical process control to
eliminate product variability.
With fewer quality defects, companies will be able to store less inventory while still meeting
customer demand
At Paul Mitchell the company mission statement strives to provide the highest quality
professional hair care. Formation of a mission statement is an example of what aspect in the
flow of activities in TQM? Organizational Practices
,implementation of leadership, a mission statement, standard operating procedures and
company policies on staff training and support are examples of organizational practices aspect
of TQM
TQM MAJOR OBJECTIVES: 1. ORGANIZATIONAL PRACTICES
--leadership, mission statement, standard operating procedures, staff training and support
2. QUALITY PRINCIPLES
--continuous improvement, customer satisfaction, JIT, benchmarking, TQM techniques
3. EMPLOYEE FULFILLMENT
--Employee empowerment and motivation, organizational commitment
4. CUSOMER SATISFACTION
--winning orders, company reputation, repeat customers
Toyotas were recalled because if an airbag defect. The costs Toyota will incur replacing the
airbags at dealerships and providing legal settlements to injured customers represents what
type of quality-associated cost? External Failure Costs
,costs associated with quality defects after the product reaches the customter. Since the airbag
defect was discovered after the car was released to consumers, this is an example of an
external failure cost.
For his presentation, Trey needs to illustrate the process by which customers arrive at his
business, find and buy his good, and leave the store. Which total quality management tool
should Trey use? Process flow chart
pectoral representation of all the operations involved in completing a process
What is a potential drawback of the few suppliers strategy? An organizations trade secrets
may be at risk
the supplier could become a direct competitor
DMAIC DEFINE
identify customer priorities. Determine metrics of quality performance
MEASURE
evaluate process defects. Collect data from customers
, ANALYZE
Identify the root causes of quality variation
IMPROVE
design potential solutions to minimize variation. Rework existing procedures if necessary
CONTROL
implement statistical process control standards and procedures, inform employees of standards
Approximately _______ of quality defects are the result of employee error 10-15%
85-90% of quality defects are the result of system deficiencies
Lean Operation is... a Systematic method in which a business goal is to deliver value to
customers while improving processes and reducing waste
What production system is this an example of:
SOLVED| GRADED A+
The bullwhip effect is a distortion in forecasted demand that causes unwanted inefficiencies
including lost revenue, poor customer service, excess inventory, ineffective transportation
scheduling and underutilized capacity
Grayson Global is a large global investment services company that has recently lost profits
because of unstable political regions in the middle East that have recently fallen to terriorist
regimes. What strategy would be BEST to mitigate supply chain political risk? Cross-country
diversification
what helps managers to maintain lean inventory? Employ statistical process control to
eliminate product variability.
With fewer quality defects, companies will be able to store less inventory while still meeting
customer demand
At Paul Mitchell the company mission statement strives to provide the highest quality
professional hair care. Formation of a mission statement is an example of what aspect in the
flow of activities in TQM? Organizational Practices
,implementation of leadership, a mission statement, standard operating procedures and
company policies on staff training and support are examples of organizational practices aspect
of TQM
TQM MAJOR OBJECTIVES: 1. ORGANIZATIONAL PRACTICES
--leadership, mission statement, standard operating procedures, staff training and support
2. QUALITY PRINCIPLES
--continuous improvement, customer satisfaction, JIT, benchmarking, TQM techniques
3. EMPLOYEE FULFILLMENT
--Employee empowerment and motivation, organizational commitment
4. CUSOMER SATISFACTION
--winning orders, company reputation, repeat customers
Toyotas were recalled because if an airbag defect. The costs Toyota will incur replacing the
airbags at dealerships and providing legal settlements to injured customers represents what
type of quality-associated cost? External Failure Costs
,costs associated with quality defects after the product reaches the customter. Since the airbag
defect was discovered after the car was released to consumers, this is an example of an
external failure cost.
For his presentation, Trey needs to illustrate the process by which customers arrive at his
business, find and buy his good, and leave the store. Which total quality management tool
should Trey use? Process flow chart
pectoral representation of all the operations involved in completing a process
What is a potential drawback of the few suppliers strategy? An organizations trade secrets
may be at risk
the supplier could become a direct competitor
DMAIC DEFINE
identify customer priorities. Determine metrics of quality performance
MEASURE
evaluate process defects. Collect data from customers
, ANALYZE
Identify the root causes of quality variation
IMPROVE
design potential solutions to minimize variation. Rework existing procedures if necessary
CONTROL
implement statistical process control standards and procedures, inform employees of standards
Approximately _______ of quality defects are the result of employee error 10-15%
85-90% of quality defects are the result of system deficiencies
Lean Operation is... a Systematic method in which a business goal is to deliver value to
customers while improving processes and reducing waste
What production system is this an example of:
