HMGT 200 FINAL CERTIFICATION EXAM STUDY GUIDE
SPRING 2024 UPDATED QUESTIONS AND ANSWERS
The primary focus of a supervisor's job is to:
A) help evaluate the performance of other supervisors.
B) direct the work of employees.
C) determine organizational goals.
D) reduce departmental costs. - CORRECT ANSWER✅✅✅B) direct the work of employees.
Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room
buspersons leave work before the end of their shift. Which of the following management principles may
have been violated?
A) common good
B) division of labor
C) unity of command
D) staff stability - CORRECT ANSWER✅✅✅C) unity of command
What is formal authority?
A) evaluating the responsibilities and tasks a person has in a job
B) the power a person has because of his or her abilities and personal traits
C) giving employees the freedom to develop and implement plans
D) the power that comes with the position a person holds in the organization - CORRECT
ANSWER✅✅✅D) the power that comes with the position a person holds in the organization
Which of the following statements about supervisor responsibility is TRUE?
A) When a supervisor delegates a task, the supervisor is ultimately responsible for the employee's
performance.
B) A responsible supervisor always has high levels of formal and informal authority.
C) Supervisors are not evaluated on how well they accomplish tasks assigned to them.
,D) When a supervisor delegates a task, the employee becomes ultimately responsible for the task. -
CORRECT ANSWER✅✅✅A) When a supervisor delegates a task, the supervisor is ultimately
responsible for the employee's performance.
Which of the following components of management best describes ensuring efficient execution of tasks
and activities that involve several departments or areas of operations?
A) organizing
B) staffing
C) coordinating
D) evaluating - CORRECT ANSWER✅✅✅C) coordinating
A ____________ bridges strategic and operational planning activities by specifying how the organization
will move forward in the upcoming year toward attaining long-range goals.
A) business plan
B) values plan
C) marketing plan
D) mission statement - CORRECT ANSWER✅✅✅A) business plan
Which of the following set of skills is most directly related to effectively supervising the work of
employees?
A) technical skills
B) personal skills
C) computer skills
D) conceptual skills - CORRECT ANSWER✅✅✅A) technical skills
What is the primary reason supervisors fail?
A) an inability to think in conceptual terms
B) an inability to perform technical aspects of their job
C) an inability to effectively manage and relate to their employees
D) an inability to consistently delegate tasks to employees - CORRECT ANSWER✅✅✅C) an inability
to effectively manage and relate to their employees
, Which of the following statements about supervisory responsibilities is TRUE?
A) Supervisors are not responsible for providing employees a safe working environment.
B) Supervisors have an obligation to bosses and employees, but not to guests.
C) Supervisors must be respectful of their bosses, but they don't have to be cooperative.
D) Supervisors should be consistent and fair in all decisions that affect their employees. - CORRECT
ANSWER✅✅✅D) Supervisors should be consistent and fair in all decisions that affect their
employees.
Which of the following is a barrier to effective communication?
A) facial expressions
B) distractions
C) listener feedback
D) none of the above - CORRECT ANSWER✅✅✅B) distractions
Ever since Karla began volunteering to work split shifts, the other employees felt that Scott, the
supervisor, treated her as if "she could do nothing wrong." Which of the following types of personal
biases must Scott work hard to overcome when communicating with Karla?
A) severity effect
B) stereotypes
C) halo effect
D) first impressions - CORRECT ANSWER✅✅✅C) halo effect
Which of the following statements about effective communicators is TRUE?
A) Effective communicators do not ask questions of their audiences.
B) Effective communicators use the same methods in every communication situation.
C) Effective communicators organize their key points in a logical sequence.
D) To entice audiences, effective communicators keep their intentions hidden. - CORRECT
ANSWER✅✅✅C) Effective communicators organize their key points in a logical sequence.
SPRING 2024 UPDATED QUESTIONS AND ANSWERS
The primary focus of a supervisor's job is to:
A) help evaluate the performance of other supervisors.
B) direct the work of employees.
C) determine organizational goals.
D) reduce departmental costs. - CORRECT ANSWER✅✅✅B) direct the work of employees.
Jorge, a dining room supervisor, complained to his boss when the catering manager let two dining room
buspersons leave work before the end of their shift. Which of the following management principles may
have been violated?
A) common good
B) division of labor
C) unity of command
D) staff stability - CORRECT ANSWER✅✅✅C) unity of command
What is formal authority?
A) evaluating the responsibilities and tasks a person has in a job
B) the power a person has because of his or her abilities and personal traits
C) giving employees the freedom to develop and implement plans
D) the power that comes with the position a person holds in the organization - CORRECT
ANSWER✅✅✅D) the power that comes with the position a person holds in the organization
Which of the following statements about supervisor responsibility is TRUE?
A) When a supervisor delegates a task, the supervisor is ultimately responsible for the employee's
performance.
B) A responsible supervisor always has high levels of formal and informal authority.
C) Supervisors are not evaluated on how well they accomplish tasks assigned to them.
,D) When a supervisor delegates a task, the employee becomes ultimately responsible for the task. -
CORRECT ANSWER✅✅✅A) When a supervisor delegates a task, the supervisor is ultimately
responsible for the employee's performance.
Which of the following components of management best describes ensuring efficient execution of tasks
and activities that involve several departments or areas of operations?
A) organizing
B) staffing
C) coordinating
D) evaluating - CORRECT ANSWER✅✅✅C) coordinating
A ____________ bridges strategic and operational planning activities by specifying how the organization
will move forward in the upcoming year toward attaining long-range goals.
A) business plan
B) values plan
C) marketing plan
D) mission statement - CORRECT ANSWER✅✅✅A) business plan
Which of the following set of skills is most directly related to effectively supervising the work of
employees?
A) technical skills
B) personal skills
C) computer skills
D) conceptual skills - CORRECT ANSWER✅✅✅A) technical skills
What is the primary reason supervisors fail?
A) an inability to think in conceptual terms
B) an inability to perform technical aspects of their job
C) an inability to effectively manage and relate to their employees
D) an inability to consistently delegate tasks to employees - CORRECT ANSWER✅✅✅C) an inability
to effectively manage and relate to their employees
, Which of the following statements about supervisory responsibilities is TRUE?
A) Supervisors are not responsible for providing employees a safe working environment.
B) Supervisors have an obligation to bosses and employees, but not to guests.
C) Supervisors must be respectful of their bosses, but they don't have to be cooperative.
D) Supervisors should be consistent and fair in all decisions that affect their employees. - CORRECT
ANSWER✅✅✅D) Supervisors should be consistent and fair in all decisions that affect their
employees.
Which of the following is a barrier to effective communication?
A) facial expressions
B) distractions
C) listener feedback
D) none of the above - CORRECT ANSWER✅✅✅B) distractions
Ever since Karla began volunteering to work split shifts, the other employees felt that Scott, the
supervisor, treated her as if "she could do nothing wrong." Which of the following types of personal
biases must Scott work hard to overcome when communicating with Karla?
A) severity effect
B) stereotypes
C) halo effect
D) first impressions - CORRECT ANSWER✅✅✅C) halo effect
Which of the following statements about effective communicators is TRUE?
A) Effective communicators do not ask questions of their audiences.
B) Effective communicators use the same methods in every communication situation.
C) Effective communicators organize their key points in a logical sequence.
D) To entice audiences, effective communicators keep their intentions hidden. - CORRECT
ANSWER✅✅✅C) Effective communicators organize their key points in a logical sequence.
