HROB 2090 Practice Question with 100%
Correct Answers
On a construction site, Ray drops a wrench and it almost hits Cecil on the head. If Cecil develops
a situational (as opposed to dispositional) explanation of Ray's behaviour he might assume that -
✔️✔️the wrench was oily and it slipped
Which is a potential example of the fundamental attribution error? - ✔️✔️Shawn thought that her
secretary was the kindest person she had ever met
Which of the following jobs are especially laden with display rules? - ✔️✔️waiter, bank teller,
flight attendant
Your three best friends all found jobs after graduation. Jack has just found out that he has to
attend a training program. Jamal has just announced that he is getting a divorce. And Jenna is
complaining about her boss who has been pushing her to work harder. Which friend is most
likely to quit? - ✔️✔️Jamal
To increase organizational citizenship behaviour - ✔️✔️increase job satisfaction
As a manager, you have to communicate to employees their work outcomes. You are concerned
about interactional fairness, which means your communication must be - ✔️✔️respectful and
informative
If an manager wants to increase the job satisfaction of employees, he should - ✔️✔️provide
rewards for good performance
Which of the following is not a job input, according to equity theory? - ✔️✔️Pay
Which one of your friends is experiencing a "honeymoon effect"? - ✔️✔️Thelma has just quit a
job that had many things she did not like, started a new job with many things she likes, and does
not know about some other things she will not like
Which of the following is an example of emotional regulation? - ✔️✔️employees are supposed to:
-remain calm and civil even when hassled or insulted
-repress their anger when dealing with customers
-be perky and upbeat even when they feel down
-be nice to customers even when they feel angry with them
Which of the following accurately describes the relationship between cognitive demands, pay,
and emotional labour? - ✔️✔️Occupations with high cognitive demands tend to be paid more
when the jobs are high in emotional labour
, Debbie's job is very broad, but it has almost no depth. She is most likely a(n) - ✔️✔️manager
Sandra sets a 3 month target as well as a road map of weekly goals to help her reach her
quarterly numbers. Her quarterly sales benchmark is a _______ goal and the weekly targets are
__________ goals - ✔️✔️distal, proximal
Ali told his friends that "the job makes me feel good about myself. I feel a real sense of
accomplishment at the end of the day". Ali is probably - ✔️✔️intrinsically motivated
Being able to calm oneself when angry of lower the anxiety of another person is an example of -
✔️✔️management of emotions
According to Maslow's Hierarchy of Needs, a given worker at a given point in time is most
motivated by - ✔️✔️the lowest level unsatisfied need
Mike, a production worker reports on a research questionnaire that high performance has a
valence of 10, average performance has a valence of 5, and low performance has a valence of 1.
Also, he reports that he is certain that he can perform at low or average levels but only 40 percent
sure that he can perform at a high level. According to expectancy theory, at which level should
Mile perform? - ✔️✔️Averagw
In terms of job design, satisfaction with ____________ would not be an example of context
satisfaction - ✔️✔️autonomy
Paul has a secure, well-paying, but boring job. He gets along well with his boss and his
coworkers. Recently, he has put in a bid for several more interesting jobs that have opened up,
but each time the job has been given to someone with more seniority. According to Alderfer's
ERG theory, Paul will probably - ✔️✔️seek support and additional attention from his boss and co-
workers
Alex seems to always be engrossed in his work and focused on what he is doing. Sue seems to
spend a great deal of time thinking about her work. What can you say about each of these
employees? - ✔️✔️Stan is absorbed and Sue is attentive
Other things equal, which ERG theory need should be of particular interest in a highly collective
culture? - ✔️✔️Relatedness
Which of the following statements about motivation and performance is FALSE? -
✔️✔️Motivation is defines as the extent to which workers contribute to achieving organizational
objectives
In general, we would not expect a high scope job to _________ than a low scope job -
✔️✔️conform more closely to the principles of Scientific Management
Correct Answers
On a construction site, Ray drops a wrench and it almost hits Cecil on the head. If Cecil develops
a situational (as opposed to dispositional) explanation of Ray's behaviour he might assume that -
✔️✔️the wrench was oily and it slipped
Which is a potential example of the fundamental attribution error? - ✔️✔️Shawn thought that her
secretary was the kindest person she had ever met
Which of the following jobs are especially laden with display rules? - ✔️✔️waiter, bank teller,
flight attendant
Your three best friends all found jobs after graduation. Jack has just found out that he has to
attend a training program. Jamal has just announced that he is getting a divorce. And Jenna is
complaining about her boss who has been pushing her to work harder. Which friend is most
likely to quit? - ✔️✔️Jamal
To increase organizational citizenship behaviour - ✔️✔️increase job satisfaction
As a manager, you have to communicate to employees their work outcomes. You are concerned
about interactional fairness, which means your communication must be - ✔️✔️respectful and
informative
If an manager wants to increase the job satisfaction of employees, he should - ✔️✔️provide
rewards for good performance
Which of the following is not a job input, according to equity theory? - ✔️✔️Pay
Which one of your friends is experiencing a "honeymoon effect"? - ✔️✔️Thelma has just quit a
job that had many things she did not like, started a new job with many things she likes, and does
not know about some other things she will not like
Which of the following is an example of emotional regulation? - ✔️✔️employees are supposed to:
-remain calm and civil even when hassled or insulted
-repress their anger when dealing with customers
-be perky and upbeat even when they feel down
-be nice to customers even when they feel angry with them
Which of the following accurately describes the relationship between cognitive demands, pay,
and emotional labour? - ✔️✔️Occupations with high cognitive demands tend to be paid more
when the jobs are high in emotional labour
, Debbie's job is very broad, but it has almost no depth. She is most likely a(n) - ✔️✔️manager
Sandra sets a 3 month target as well as a road map of weekly goals to help her reach her
quarterly numbers. Her quarterly sales benchmark is a _______ goal and the weekly targets are
__________ goals - ✔️✔️distal, proximal
Ali told his friends that "the job makes me feel good about myself. I feel a real sense of
accomplishment at the end of the day". Ali is probably - ✔️✔️intrinsically motivated
Being able to calm oneself when angry of lower the anxiety of another person is an example of -
✔️✔️management of emotions
According to Maslow's Hierarchy of Needs, a given worker at a given point in time is most
motivated by - ✔️✔️the lowest level unsatisfied need
Mike, a production worker reports on a research questionnaire that high performance has a
valence of 10, average performance has a valence of 5, and low performance has a valence of 1.
Also, he reports that he is certain that he can perform at low or average levels but only 40 percent
sure that he can perform at a high level. According to expectancy theory, at which level should
Mile perform? - ✔️✔️Averagw
In terms of job design, satisfaction with ____________ would not be an example of context
satisfaction - ✔️✔️autonomy
Paul has a secure, well-paying, but boring job. He gets along well with his boss and his
coworkers. Recently, he has put in a bid for several more interesting jobs that have opened up,
but each time the job has been given to someone with more seniority. According to Alderfer's
ERG theory, Paul will probably - ✔️✔️seek support and additional attention from his boss and co-
workers
Alex seems to always be engrossed in his work and focused on what he is doing. Sue seems to
spend a great deal of time thinking about her work. What can you say about each of these
employees? - ✔️✔️Stan is absorbed and Sue is attentive
Other things equal, which ERG theory need should be of particular interest in a highly collective
culture? - ✔️✔️Relatedness
Which of the following statements about motivation and performance is FALSE? -
✔️✔️Motivation is defines as the extent to which workers contribute to achieving organizational
objectives
In general, we would not expect a high scope job to _________ than a low scope job -
✔️✔️conform more closely to the principles of Scientific Management
