Professional Administrative Certification of Excellence (PACE) 1 UPDATED ACTUAL Exam Questions and CORRECT Answers

Professional Administrative Certification of
Excellence (PACE) 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
strategies for networking - CORRECT ANSWER - · Develop Your 30-second Commercial
· Practice Engaging Conversation
· Focus on Quality over Quantity
· Follow Up
· Start Now


One-way communication - CORRECT ANSWER - The message goes from sender to
receiver. Example: Giving a speech and writing an informative Bulletin for the company
newsletter.


Two-way communication - CORRECT ANSWER - Messages are sent and received back
and forth between two or more parties, creating a mutual exchange. Example: A conversation
with a colleague or small group discussion.


casual communication - CORRECT ANSWER - Is low intensity, Inconsequential, and
light.


critical communication - CORRECT ANSWER - Is slightly higher intensity, more
consequential, and a little more challenging.


Crucial Communication - CORRECT ANSWER - is high intensity and carries a high
potential for danger. (Three characteristics of Crucial Communication: Opposing Opinions, High
Stakes & Strong Emotions)


Word choices to avoid - CORRECT ANSWER - Indirect, Unclear, or Vague Words.
Exaggerations.

,Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language.
Too Many Words.
Inappropriate or Foul Language.


Pitch - CORRECT ANSWER - The degree of height and depth of a sound.



Pace - CORRECT ANSWER - The rate at which words are spoken.



Volume - CORRECT ANSWER - The degree of sound intensity or loudness.



Inflection - CORRECT ANSWER - The rhythmic up and down of the voice, which shapes
words.


Emphasis - CORRECT ANSWER - The stress placed upon a specific word or words to
underscore importance.


Interpersonal Communication - CORRECT ANSWER - is the process by which people
exchange information.


Modes of Communication - CORRECT ANSWER - In-Person Conversation
Email Message
Instant Message
Letters or Memos
Telephone Calls
Text Messages
Social Media


The Communication Cycle - CORRECT ANSWER - Sender - Message/ Encode

,Send
Receiver - Decode/ Interpret


Components of Communication - CORRECT ANSWER - Word Choice 10%
Tone 35%
Body Language 55%
**Context


Word Choice - What to avoid - CORRECT ANSWER - *Indirect, Unclear, or Vague
Words
*Exaggerations
*Buzzwords, Jargon, Obscure Acronyms, Overly Technical or Complicated Language
*Too Many Words
*Inappropriate or Foul Language


tone of voice - CORRECT ANSWER - Pitch
Pace
Volume
Inflection
Emphasis


Body Language - CORRECT ANSWER - nonverbal communication through gestures,
facial expressions, behaviors, and posture.
(Eye Contact, Facial Expressions, Positioning, Gestures)


eye contact - CORRECT ANSWER - Refers to the placement of the eyes while
communicating.

, facial expression - CORRECT ANSWER - refers to the combination of features on the
face including eyebrows, lips, and cheeks, and how they move to express emotion.


positioning - CORRECT ANSWER - refers to the overall posture of the body



gestures - CORRECT ANSWER - refers to the various movements made with the body



Three Important Elements - Context - CORRECT ANSWER - The surrounding
environmental influences and existing circumstances in which a communication takes place.
(Place, People, Purpose) Another word for setting.


Non-Verbal Active Listening tools - CORRECT ANSWER - Don't Interrupt
Remove Distractions
Nod
Mirror the communicator
Take Notes


Verbal Active Listening tools - CORRECT ANSWER - Probe
Clarify
Paraphrase
Reflect
Encourage


four communication styles - CORRECT ANSWER - The Director
The socializer
The Thinker
The Relater