Publix Deli ROI Study u u u
guide questions and ans u u u
wers
u
What gives Publix Smoked Turkey its yellow color? -
u u u u u u u u
answer Natural Hickory wood and the slow roasting of fresh meat.
u uuu u u u u u u u u u
What is the serving size of egg salad for a sub sandwich? -
u u u u u u u u u u u u
answer 3oz on a half and 6oz on a full sub.
u uuu u u u u u u u u u
What would you do before you begin cleaning the Deli Traditional C
u u u u u u u u u u u
ase? - answer Gather all needed cleaning supplies prior to cleaning.
u u uuu u u u u u u u
What is the #1 reason why customers would not shop at Publix? -
u u u u u u u u u u u u
answer Sanitation issues
u uuu u
What is the #1 reason why a customer would think a store is unsanita
u u u u u u u u u u u u u
ry? - answer Poor visual appearance
u u uuu u u
What would 1/8 be on a digital scale? - answer .125
u u u u u u u u u uuu
, Review the opening procedures for the department: -
u u u u u u u
answer 1. Turn on the lights and equipment 2. Check special orders a
u uuu u u u u u u u u u u u
nd make plans to fulfill them. 3. Set up service area *sinks* *slicers* *
u u u u u u u u u u u u u
display cases* 4. Open all workstations. 5. Check signs, labels, and p
u u u u u u u u u u u
ricing. 6. Clean front and back of case windows and all counters. 7. St
u u u u u u u u u u u u u
ock supplies, workstation, and hand-
u u u u
washing sinks. 8. Complete Proactive Walk u u u u u
What are the steps to proper hand washing? -
u u u u u u u u
answer Wet hands, apply soap, briskly rub hands for twenty seconds
u uuu u u u u u u u u u
, scrub finger tips and between fingers, rinse forearms and hands, dry
u u u u u u u u u u u u
forearms and hands with paper towel, turn off water with paper towe
u u u u u u u u u u u
l, discard towel.
u u
What is the shelf life for vegetables? -
u u u u u u u
answer Under the sub station: day of production plus one day... Hot
u uuu u u u u u u u u u u u
case: 3 hours u u
What portion of the special order form does the customer receive? -
u u u u u u u u u u u
answer Canary Yellow
u uuu u
What is the process when completing a special order form? -
u u u u u u u u u u
answer 1. Pick up blank special order. 2. Write store information an
u uuu u u u u u u u u u u
d date. 3. Take customer information: name and address, phone num
u u u u u u u u u u
ber, pick- u
up date and time, type of function, whether paid or COD, who the or
u u u u u u u u u u u u u
der was taken by. 4. Make suggestions before completing order. 5. Ta
u u u u u u u u u u u
ke product information.
u u
guide questions and ans u u u
wers
u
What gives Publix Smoked Turkey its yellow color? -
u u u u u u u u
answer Natural Hickory wood and the slow roasting of fresh meat.
u uuu u u u u u u u u u
What is the serving size of egg salad for a sub sandwich? -
u u u u u u u u u u u u
answer 3oz on a half and 6oz on a full sub.
u uuu u u u u u u u u u
What would you do before you begin cleaning the Deli Traditional C
u u u u u u u u u u u
ase? - answer Gather all needed cleaning supplies prior to cleaning.
u u uuu u u u u u u u
What is the #1 reason why customers would not shop at Publix? -
u u u u u u u u u u u u
answer Sanitation issues
u uuu u
What is the #1 reason why a customer would think a store is unsanita
u u u u u u u u u u u u u
ry? - answer Poor visual appearance
u u uuu u u
What would 1/8 be on a digital scale? - answer .125
u u u u u u u u u uuu
, Review the opening procedures for the department: -
u u u u u u u
answer 1. Turn on the lights and equipment 2. Check special orders a
u uuu u u u u u u u u u u u
nd make plans to fulfill them. 3. Set up service area *sinks* *slicers* *
u u u u u u u u u u u u u
display cases* 4. Open all workstations. 5. Check signs, labels, and p
u u u u u u u u u u u
ricing. 6. Clean front and back of case windows and all counters. 7. St
u u u u u u u u u u u u u
ock supplies, workstation, and hand-
u u u u
washing sinks. 8. Complete Proactive Walk u u u u u
What are the steps to proper hand washing? -
u u u u u u u u
answer Wet hands, apply soap, briskly rub hands for twenty seconds
u uuu u u u u u u u u u
, scrub finger tips and between fingers, rinse forearms and hands, dry
u u u u u u u u u u u u
forearms and hands with paper towel, turn off water with paper towe
u u u u u u u u u u u
l, discard towel.
u u
What is the shelf life for vegetables? -
u u u u u u u
answer Under the sub station: day of production plus one day... Hot
u uuu u u u u u u u u u u u
case: 3 hours u u
What portion of the special order form does the customer receive? -
u u u u u u u u u u u
answer Canary Yellow
u uuu u
What is the process when completing a special order form? -
u u u u u u u u u u
answer 1. Pick up blank special order. 2. Write store information an
u uuu u u u u u u u u u u
d date. 3. Take customer information: name and address, phone num
u u u u u u u u u u
ber, pick- u
up date and time, type of function, whether paid or COD, who the or
u u u u u u u u u u u u u
der was taken by. 4. Make suggestions before completing order. 5. Ta
u u u u u u u u u u u
ke product information.
u u
