system correct answers collection of interrelated parts of subsystems unified by design to obtain
one or more objectives
*can be open or closed
subsystems correct answers complete system within itself that is part of a larger system
[food prep, production, cashier, receiver]
basic systems model of foodservice correct answers input
transformation
output
input correct answers any human, physical or operational resource required to accomplish
objectives of the system
human
materials
facilities
operational
transformation correct answers action or activity to change inputs into outputs
-management functions, functional subsystems, linking processes
functional subsystems correct answers procurement, production, distribution, and service, safety,
sanitation and maintenance
management function correct answers planning, organizing, staffing, directing and controlling
linking processes correct answers decision making, communication, and balance
output correct answers result of transforming input into achievement of a systems goal
- meal, employee satisfaction, customer satisfaction, financial accountability
expanded systems model correct answers control, memory, environmental factors, and feedback
added to input- transformation-output
control correct answers -ensures resources are used effectively and efficiently in accomplishing
organizational objectives
-ensures the organization is functioning within legal constraints
-provide standards to be used in evaluation of operations
*internal and external control
what is the most important internal control correct answers menu
memory correct answers all stored information that provides historical records of the system's
operation
, environmental factors correct answers things outside the system that can impact the operation of
the system
feedback correct answers processes by which a system continually receives information from its
internal and external environments
open system correct answers organizations that are in continual interaction with the environment
characteristics of an open system correct answers - interdependency of parts
- dynamic equilibrium
- equifinality
- permeable boundaries
- interface of systems and subsystems
-hierarchy of the system
interdependency correct answers reciprocal relationship of the parts of a system; each part
mutually affects the performance of the others
- integration leads to synergy
synergy correct answers units or parts of an organization working together may have greater
impact than each of them operating separately
dynamic equilibrium correct answers continuous response and adaptation of a system to its
internal and external environment [back and forth adjustment]
equifinality correct answers same or similar output could be achieved by using different inputs or
by varying the transformation process
permeable boundaries correct answers allows the system to be penetrated or affected by the
changing external environment
interface correct answers area of interdependency between 2 subsystems or systems
hierarchy correct answers composed of subsystems of a lower order and a suprasystem of a
higher order
strategic management correct answers developing and implementing strategies that assist an
organization in maintaining a competitive advantage
strategic management steps correct answers analysis
implementation
evaluation
analysis correct answers review of vision, mission, values
determine external threats