Human Relations Test Questions with Correct Answers Fully Solved Latest Version 2025
networking - Answers Networking is an ongoing process of building interconnected relationships for the
purpose of politicking and socializing.
networks - Answers Networks are clusters of people joined by a variety of links.
networking process - Answers The networking process includes these tasks: (1) perform a self-
assessment and set objectives, (2) create a one-minute self-sell, (3) develop a network, (4) conduct
networking interviews, and (5) maintain the network.
"The objective is to cut cost by 10%." Which of the following roles does this statement fulfull? - Answers
task role
Which of the ofllowing supervisory styles is used during the resolution stage of group development? -
Answers Participative
"My team is having some problems getting along. They are highly committed and are putting in a lot of
effort but still do not have the competence to achieve the task." Which of the following group
development stages are they in? - Answers GDS1
During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when
they never go away? Don't we have a holiday on Friday?" Which of the following types of problem
members does Todd belong to? - Answers Wanderer
Which of the following are task roles? - Answers Objective clarifiers
one-minute self-sell - Answers The one-minute self-sell is an opening statement used in networking that
quickly summarizes your history and career plan and asks a question.
networking interview process - Answers The networking interview process includes these steps: (1)
establish rapport - praise and read the person, (2) deliver the one-minute self-sell, (3) ask prepared
questions (4) get additional contacts for your network, (5) ask your contacts how you might help them,
and (6) follow up with a thank-you note and status report.
coalition - Answers A coalition is a short-term network used to meet an objective.
negotiating - Answers Negotiating is a process in which two or more parties have something the other
wants and attempt to come to an exchange agreement.
distributive bargaining - Answers Distributive bargaining is negotiating over shares of a fixed pie; it
creates a win-lose situation.
integrative bargaining - Answers Integrative bargaining is negotiation to give everyone a good deal; it
creates a win-win situation.
,negotiating process - Answers The negotiating process has three, and possibly four steps: (1) planning,
(2) bargaining, (3) possibly a postponement, and (4) an agreement or no agreement.
negotiation planning - Answers Negotiating planning includes research the other parties, setting
objectives, anticipating questions and objections and preparing answers, and developing options and
trade-offs.
bargaining - Answers Bargaining includes (1) developing rapport and focusing on obstacles, not on the
person, (2) letting the other party make the first offer, (3) listening and asking questions to focus on
meeting the other party's needs, (4) not being too quick to give in, and (5) asking for something in
return.
influencing process - Answers The influencing process begins with an objective: ethical leadership,
power, politics, networking, and negotiating are used to motivate others to help reach the objective;
and through trust and creating a win-win situation for all parties, the objective is met.
A leader uses a participating style when his followers' maturity level is: - Answers moderate to high.
Which of the following do Americans tend to use to counter arguments or obstacles to closing the deal?
- Answers Rational persuasion tactic, using logical arguments with facts and figures
"I am willing to pay up to $5,000 for the car, but not more than that." Which of the following is this an
example of? - Answers A target objective
Which of the following does a one-minute self-sell serve? - Answers Stimulates conversation by asking
for help in the area of support
Integrative bargaining creates _______ situation - Answers a win-win
Which of the following is a secondary connection? - Answers a friend's coworker
Which of the following is a primary connection? - Answers professional friend
"I give away raffle tickets to employees who have perfect attendance for a period of three months and
announce the winners in the third month." Which of the following theories is represented by this
statement? - Answers Reinforcement Theory
Which of the following objectives is set using the Douglas model? - Answers To complete 100 pages of
the novel by the 24th of this month
Which of the following is a major recommendation of the ERG theory? - Answers Employees lower-level
needs must be met
Which of the followng needs are the most important to an individual? - Answers Physiological needs
People with a high need for affiliation tend to be characterized as: - Answers Seeking to belong
, You are considering delegating a new task to one of your best employees, Pete. However, Pete is
hesitant to take on the new assignment. You are confident he can do it on his own. As a situational
manager, which would be the best management style to use? - Answers Participative
"You have to complete all assignments before you go on leave. You may have to extend your working
hours." Which of the following leadership styles does the statement reflect? - Answers The sweatshop
manager
"I'd like you to word process a copy of this memo right away. It's a progress report to C.J. You know the
details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant
of the two-dimensional leadership styles would this behavior reflect? - Answers Low structure and high
consideration
_____ enables a company to tap into raw computing power, storage, software applications, and data
from large data centers over the Internet. - Answers Cloud computing
Which of the following demonstrates high task-high relationship behavior, using a closed presentation
for the task with an open elicitation for the relationship? - Answers Consultative communication style
"Chris, I have completed the minutes of the meeting and put it on your desk. Please let me know if I
have to correct some things in it." Identify the communication flow in this statement. - Answers Vertical
—upward
"I think you need to inform Jack's parents about his behavior instead of counseling him yourself."
Identify the response style in this statement. - Answers Advising
You've been promoted from being an employee in one department to becoming the supervisor in
another. The supervisor you are replacing did not succeed in getting much work done because he let
employees make ongoing decisions. Production declined in recent months and that is why you got the
job. As a situational manager, which management style should you use? - Answers Autocratic
Which of the following phrases will a passive person most likely use? - Answers "I don't want to bother
you, but..."
"It's not really important, but I was wondering if I could talk to you about my annual raise." This is an
example of a(n) _____ response. - Answers passive
"Compile the reports and put it on my desk by lunch time." Which quadrant of the two-dimensional
leadership styles would this behavior reflect? - Answers Low structure and low consideration
Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he
did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing
into my lane." Cindy's behavior is best described as _____. - Answers assertive
As a supervisor, you spend little time telling employees what to do and most of the time encouraging
them to do a good job. However, at the present time your employees have fallen behind schedule on an
networking - Answers Networking is an ongoing process of building interconnected relationships for the
purpose of politicking and socializing.
networks - Answers Networks are clusters of people joined by a variety of links.
networking process - Answers The networking process includes these tasks: (1) perform a self-
assessment and set objectives, (2) create a one-minute self-sell, (3) develop a network, (4) conduct
networking interviews, and (5) maintain the network.
"The objective is to cut cost by 10%." Which of the following roles does this statement fulfull? - Answers
task role
Which of the ofllowing supervisory styles is used during the resolution stage of group development? -
Answers Participative
"My team is having some problems getting along. They are highly committed and are putting in a lot of
effort but still do not have the competence to achieve the task." Which of the following group
development stages are they in? - Answers GDS1
During a problem-solving discussion, Todd asked, "Why do we keep discussing these problems when
they never go away? Don't we have a holiday on Friday?" Which of the following types of problem
members does Todd belong to? - Answers Wanderer
Which of the following are task roles? - Answers Objective clarifiers
one-minute self-sell - Answers The one-minute self-sell is an opening statement used in networking that
quickly summarizes your history and career plan and asks a question.
networking interview process - Answers The networking interview process includes these steps: (1)
establish rapport - praise and read the person, (2) deliver the one-minute self-sell, (3) ask prepared
questions (4) get additional contacts for your network, (5) ask your contacts how you might help them,
and (6) follow up with a thank-you note and status report.
coalition - Answers A coalition is a short-term network used to meet an objective.
negotiating - Answers Negotiating is a process in which two or more parties have something the other
wants and attempt to come to an exchange agreement.
distributive bargaining - Answers Distributive bargaining is negotiating over shares of a fixed pie; it
creates a win-lose situation.
integrative bargaining - Answers Integrative bargaining is negotiation to give everyone a good deal; it
creates a win-win situation.
,negotiating process - Answers The negotiating process has three, and possibly four steps: (1) planning,
(2) bargaining, (3) possibly a postponement, and (4) an agreement or no agreement.
negotiation planning - Answers Negotiating planning includes research the other parties, setting
objectives, anticipating questions and objections and preparing answers, and developing options and
trade-offs.
bargaining - Answers Bargaining includes (1) developing rapport and focusing on obstacles, not on the
person, (2) letting the other party make the first offer, (3) listening and asking questions to focus on
meeting the other party's needs, (4) not being too quick to give in, and (5) asking for something in
return.
influencing process - Answers The influencing process begins with an objective: ethical leadership,
power, politics, networking, and negotiating are used to motivate others to help reach the objective;
and through trust and creating a win-win situation for all parties, the objective is met.
A leader uses a participating style when his followers' maturity level is: - Answers moderate to high.
Which of the following do Americans tend to use to counter arguments or obstacles to closing the deal?
- Answers Rational persuasion tactic, using logical arguments with facts and figures
"I am willing to pay up to $5,000 for the car, but not more than that." Which of the following is this an
example of? - Answers A target objective
Which of the following does a one-minute self-sell serve? - Answers Stimulates conversation by asking
for help in the area of support
Integrative bargaining creates _______ situation - Answers a win-win
Which of the following is a secondary connection? - Answers a friend's coworker
Which of the following is a primary connection? - Answers professional friend
"I give away raffle tickets to employees who have perfect attendance for a period of three months and
announce the winners in the third month." Which of the following theories is represented by this
statement? - Answers Reinforcement Theory
Which of the following objectives is set using the Douglas model? - Answers To complete 100 pages of
the novel by the 24th of this month
Which of the following is a major recommendation of the ERG theory? - Answers Employees lower-level
needs must be met
Which of the followng needs are the most important to an individual? - Answers Physiological needs
People with a high need for affiliation tend to be characterized as: - Answers Seeking to belong
, You are considering delegating a new task to one of your best employees, Pete. However, Pete is
hesitant to take on the new assignment. You are confident he can do it on his own. As a situational
manager, which would be the best management style to use? - Answers Participative
"You have to complete all assignments before you go on leave. You may have to extend your working
hours." Which of the following leadership styles does the statement reflect? - Answers The sweatshop
manager
"I'd like you to word process a copy of this memo right away. It's a progress report to C.J. You know the
details and status of the project, so write it up and then give it to me and I'll co-sign it." Which quadrant
of the two-dimensional leadership styles would this behavior reflect? - Answers Low structure and high
consideration
_____ enables a company to tap into raw computing power, storage, software applications, and data
from large data centers over the Internet. - Answers Cloud computing
Which of the following demonstrates high task-high relationship behavior, using a closed presentation
for the task with an open elicitation for the relationship? - Answers Consultative communication style
"Chris, I have completed the minutes of the meeting and put it on your desk. Please let me know if I
have to correct some things in it." Identify the communication flow in this statement. - Answers Vertical
—upward
"I think you need to inform Jack's parents about his behavior instead of counseling him yourself."
Identify the response style in this statement. - Answers Advising
You've been promoted from being an employee in one department to becoming the supervisor in
another. The supervisor you are replacing did not succeed in getting much work done because he let
employees make ongoing decisions. Production declined in recent months and that is why you got the
job. As a situational manager, which management style should you use? - Answers Autocratic
Which of the following phrases will a passive person most likely use? - Answers "I don't want to bother
you, but..."
"It's not really important, but I was wondering if I could talk to you about my annual raise." This is an
example of a(n) _____ response. - Answers passive
"Compile the reports and put it on my desk by lunch time." Which quadrant of the two-dimensional
leadership styles would this behavior reflect? - Answers Low structure and low consideration
Cindy didn't say anything the first time Carl jostled her as they passed in the hall. On the way back, he
did it again. This time, Cindy caught his eye, smiled, and said, "Carl, you should signal before crossing
into my lane." Cindy's behavior is best described as _____. - Answers assertive
As a supervisor, you spend little time telling employees what to do and most of the time encouraging
them to do a good job. However, at the present time your employees have fallen behind schedule on an
