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IT LEADERSHIP FOUNDATIONS — D370
JEREMY GLOVER
1) Discuss. . two..examples. . of. . effective. . communication. . in. . either. . the. . me
eting..video. . or. . the. . implementation. . email.. . I. . will. . be. . choosing. . to. . revi
ew. . the..Implementation..Meeting..video.
• I..thought..Li..was..thorough..in..her..report..and..communicated..effect
ively..her..process..for..how..she..captured..data...She..was..open..to..cap
turing..more..data..due..to..the..circumstance..of..Mei’s..team..missing..t
ime..during..Li’s..two-week..window..of..data..capturing.
• I. . thought. . Diego. . was. . succinct. . in. . stating. . his. . case. . for. . why. . his.
. team..should. . be. . chosen. . to. . pilot. . the. . implementation. . project,. . a
nd. . he..echoed. . Kamal’s. . call. . for. . promptness. . in. . deciding. . which. . t
eam. . will. . be..chosen..to..pilot..the..implantation.
2) Identify..two..opportunities..for..improvement..in..communication..in..either
. . the. . meeting. . video. . or. . the. . implementation. . email.. . I. . will. . be. . choosi
ng. . to..review..the..Implementation..Meeting..video.
• I..believe..Mei..interrupted..a..few..times..in..the..meeting..and..I..thou
ght..her..approach..was..a..little..crass..and..disruptive...Perhaps..letti
ng..Diego..and..Li..finish..their..thoughts,..and..then..calmly..articulat
e..her..concerns..would..be..more..appropriate.
• In..the..beginning..of..the..video..Kamal..iterated..they..needed..a. . deci
sion..today..about..which..team..will..pilot..the..implementation..proje
ct...By..the..end..of..the..video,..he..agreed..they..would..delay..the..decis
ion..for..another..two..weeks...As..the..chairman..of..the..implementati
on..project,..he..should..stick..to..his..deadline..and..timetable..and..ex
plain..the..importance..of..not..getting..further..behind..on..the..projec
t.