IHOP Menu Test UPDATED Exam
Questions and CORRECT Answers
What is your server greeting with a smile for A.M. shifts? - CORRECT ANSWER - Good
Morning, I am ---- Can I start you off with some fresh coffee or orange juice?
What is your server greeting with a smile for P.M. shifts? - CORRECT ANSWER - Good
Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea?
How many ounces in a water glass? - CORRECT ANSWER - 10
How many ounces in a large glass? - CORRECT ANSWER - 20
How many ounces in a kids beverage? - CORRECT ANSWER - 12
Servers must "echo" all food orders, T or F? - CORRECT ANSWER - True
Servers must point out menu handouts or make guests aware of at promotions, T or F? -
CORRECT ANSWER - True
While serving during any meal period you must suggest a specific beverage, T or F? -
CORRECT ANSWER - True
What two beverages do not get free refills? - CORRECT ANSWER - Milk and all juices
The customer should be acknowledged by someone in how many minutes from the time they sat
down? - CORRECT ANSWER - 2 Minutes
, With what meats should steak knives be used? - CORRECT ANSWER - T-bone, tilapia,
steak tips, smoked sausage, CFS
What is the first question you ask customers before taking an order? - CORRECT
ANSWER - Are these checks separate?
When should you use a tray to carry out beverages? - CORRECT ANSWER - 3 or more
drinks
What are the 7 service success steps? - CORRECT ANSWER - 1. Greet and seat 2.
Acknowledge 3. Take order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take
payment
According to "Voice of the Guest" reports, what are the three areas of service steps
responsibilities that are inconsistently executed? - CORRECT ANSWER - 1. Suggest and
up sell 2. Mention TV Specials Handout 3. Offer a specific beverage
Extra napkins are given by request only, T or F? - CORRECT ANSWER - True
How many ounces in the CFS? - CORRECT ANSWER - 8 ounces
How many ounces in the T-Bone Steak? - CORRECT ANSWER - 10 ounces
What is the proper procedure for telling the kitchen what you need? - CORRECT
ANSWER - Tell the wheel man what you need not what the customer said.
What age do you have to be to order from the kids menu? - CORRECT ANSWER - 12 or
under
Any juice must be charged full menu price, children's beverages do not include juice, t or f? -
CORRECT ANSWER - True
Questions and CORRECT Answers
What is your server greeting with a smile for A.M. shifts? - CORRECT ANSWER - Good
Morning, I am ---- Can I start you off with some fresh coffee or orange juice?
What is your server greeting with a smile for P.M. shifts? - CORRECT ANSWER - Good
Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea?
How many ounces in a water glass? - CORRECT ANSWER - 10
How many ounces in a large glass? - CORRECT ANSWER - 20
How many ounces in a kids beverage? - CORRECT ANSWER - 12
Servers must "echo" all food orders, T or F? - CORRECT ANSWER - True
Servers must point out menu handouts or make guests aware of at promotions, T or F? -
CORRECT ANSWER - True
While serving during any meal period you must suggest a specific beverage, T or F? -
CORRECT ANSWER - True
What two beverages do not get free refills? - CORRECT ANSWER - Milk and all juices
The customer should be acknowledged by someone in how many minutes from the time they sat
down? - CORRECT ANSWER - 2 Minutes
, With what meats should steak knives be used? - CORRECT ANSWER - T-bone, tilapia,
steak tips, smoked sausage, CFS
What is the first question you ask customers before taking an order? - CORRECT
ANSWER - Are these checks separate?
When should you use a tray to carry out beverages? - CORRECT ANSWER - 3 or more
drinks
What are the 7 service success steps? - CORRECT ANSWER - 1. Greet and seat 2.
Acknowledge 3. Take order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take
payment
According to "Voice of the Guest" reports, what are the three areas of service steps
responsibilities that are inconsistently executed? - CORRECT ANSWER - 1. Suggest and
up sell 2. Mention TV Specials Handout 3. Offer a specific beverage
Extra napkins are given by request only, T or F? - CORRECT ANSWER - True
How many ounces in the CFS? - CORRECT ANSWER - 8 ounces
How many ounces in the T-Bone Steak? - CORRECT ANSWER - 10 ounces
What is the proper procedure for telling the kitchen what you need? - CORRECT
ANSWER - Tell the wheel man what you need not what the customer said.
What age do you have to be to order from the kids menu? - CORRECT ANSWER - 12 or
under
Any juice must be charged full menu price, children's beverages do not include juice, t or f? -
CORRECT ANSWER - True
