IHOP Test UPDATED Exam Questions and
CORRECT Answers
When brewing fresh brewed drip Coffee, at what point in the brewing process should the timer
be started? - CORRECT ANSWER - Start the timer immediately after beginning the
brewing process
Which of the following activities would require Team Members to wash their hands? -
CORRECT ANSWER - All answer choices are correct
All of the following are steps to proper handwashing except: - CORRECT ANSWER - Use
hand sanitizer immediately after washing hands
Which of the following is an NOT example of an FBI (Foodborne Illness) risk factor? -
CORRECT ANSWER - Unclean storage shelves
True or false; Use of an egg poaching pan is approved for cooking poached eggs? - CORRECT
ANSWER - True
According to the Menu/Campaign Rollout Guide, how many shift training agendas are available
for both the FOH and BOH? - CORRECT ANSWER -2
In order to be eligible to become a Certified Trainer, the team member must first: - CORRECT
ANSWER - Compete all of their training for each position that they will be a trainer for
What is the primary reason why food that is not in immediate use (e.g., walk-in cooler, walk-in
freezer, dry storage) must be covered and protected at all times? - CORRECT ANSWER -
To protect it from overhead contamination
True or false; Prometric Certified Professional Food Manager certifications earned before August
31, 2022 are valid through their expiration date for the brand SOP requirement for the Manager
on Duty/Person in Charge? - CORRECT ANSWER - True
, Previously cooked and cooled food intended for hot holding must be rapidly reheated (e.g.
microwave, pan and stove) to 135°F for 15 seconds within 2 hours before being placed into hot
holding equipment. - CORRECT ANSWER - FALSE
In order to enhance the guests' pick-up experience and support off-premise programs, all IHOP
restaurants are required to utilize software called: - CORRECT ANSWER - FlyBuy
When we have to reach across or in front of the guest, we demonstrate IHOsPitality by saying: -
CORRECT ANSWER - Pardon my reach
True or false; Participation in, and promotion of, the IHOP Guest Loyalty Program is optional for
restaurants? - CORRECT ANSWER - False
According to guest feedback, guests feel that ______________________ is the MOST important
factor in driving a highly satisfying experience. - CORRECT ANSWER - Pace of
Experience/Service
Guest's needs can often be grouped into these (3) categories: - CORRECT ANSWER -
Fast, Friendly, Exact
True or false; Chemicals must never be mixed or combined with different chemicals? -
CORRECT ANSWER - True
At the end of the guest's visit, what should the server do to ensure that they "finish strong"? -
CORRECT ANSWER - Sincerely thank the guest and invite them to return
The Serving SMILE's Trainer Agendas review specific steps to follow throughout each shift
including online learning modules and hands-on activities to complete. - CORRECT
ANSWER - TRUE
CORRECT Answers
When brewing fresh brewed drip Coffee, at what point in the brewing process should the timer
be started? - CORRECT ANSWER - Start the timer immediately after beginning the
brewing process
Which of the following activities would require Team Members to wash their hands? -
CORRECT ANSWER - All answer choices are correct
All of the following are steps to proper handwashing except: - CORRECT ANSWER - Use
hand sanitizer immediately after washing hands
Which of the following is an NOT example of an FBI (Foodborne Illness) risk factor? -
CORRECT ANSWER - Unclean storage shelves
True or false; Use of an egg poaching pan is approved for cooking poached eggs? - CORRECT
ANSWER - True
According to the Menu/Campaign Rollout Guide, how many shift training agendas are available
for both the FOH and BOH? - CORRECT ANSWER -2
In order to be eligible to become a Certified Trainer, the team member must first: - CORRECT
ANSWER - Compete all of their training for each position that they will be a trainer for
What is the primary reason why food that is not in immediate use (e.g., walk-in cooler, walk-in
freezer, dry storage) must be covered and protected at all times? - CORRECT ANSWER -
To protect it from overhead contamination
True or false; Prometric Certified Professional Food Manager certifications earned before August
31, 2022 are valid through their expiration date for the brand SOP requirement for the Manager
on Duty/Person in Charge? - CORRECT ANSWER - True
, Previously cooked and cooled food intended for hot holding must be rapidly reheated (e.g.
microwave, pan and stove) to 135°F for 15 seconds within 2 hours before being placed into hot
holding equipment. - CORRECT ANSWER - FALSE
In order to enhance the guests' pick-up experience and support off-premise programs, all IHOP
restaurants are required to utilize software called: - CORRECT ANSWER - FlyBuy
When we have to reach across or in front of the guest, we demonstrate IHOsPitality by saying: -
CORRECT ANSWER - Pardon my reach
True or false; Participation in, and promotion of, the IHOP Guest Loyalty Program is optional for
restaurants? - CORRECT ANSWER - False
According to guest feedback, guests feel that ______________________ is the MOST important
factor in driving a highly satisfying experience. - CORRECT ANSWER - Pace of
Experience/Service
Guest's needs can often be grouped into these (3) categories: - CORRECT ANSWER -
Fast, Friendly, Exact
True or false; Chemicals must never be mixed or combined with different chemicals? -
CORRECT ANSWER - True
At the end of the guest's visit, what should the server do to ensure that they "finish strong"? -
CORRECT ANSWER - Sincerely thank the guest and invite them to return
The Serving SMILE's Trainer Agendas review specific steps to follow throughout each shift
including online learning modules and hands-on activities to complete. - CORRECT
ANSWER - TRUE
