OMIS 338 CHAPTER 3 LATEST
UPDATE 2025 100% VERIFIED
Which of the following provides above-average performance and is essential to the
survival of a business in the long run?
a. Cost cutting
b. A traditional approach to manufacturing
c. A sustainable competitive advantage
d. Cheap labor - ANSWER c. A sustainable competitive advantage
Creating a competitive advantage requires management to
a. provide all customers with the same goods and services.
b. understand customer needs and expectations.
c. increase the price of the most popular goods or services.
d. commit to traditional manufacturing practices. - ANSWER b. understand customer
needs and expectations.
Which of the following statements about customer wants and needs is true?
a. Research has shown that segmenting customers into groups based on buying
behavior, demographics, and expected levels of service does not result in increased
profits.
b. Organizations must first understand how customers evaluate goods and services
before providing goods and services of value to customers.
c. Technology has allowed most companies to be able to satisfy all customers with the
same goods and services.
d. Doing formal marketing research is too far removed from the customer to be of much
help in knowing a customer's wants. - ANSWER b. Organizations must first understand
how customers evaluate goods and services before providing goods and services of
value to customers.
Which of the following statements about firms that focus on innovation as a core
component of their strategy is true?
a. They sacrifice quality to reduce costs.
b. They focus more on price than product performance.
c. They focus on outstanding product research, design, and development.
d. They stick to traditional production facilities while manufacturing products. - ANSWER
c. They focus on outstanding product research, design, and development.
, In the context of operations management and strategic planning, which of the following
types of strategy defines the focus for strategic business units (SBUs)?
a. Operations
b. Corporate
c. Business
d. Functional - ANSWER c. Business
In the context of sustainability and operations strategy, which of the following is driven
by ethics and human ideals of protecting the planet and its people for the well-being of
future generations?
a. Economic sustainability
b. Functional sustainability
c. Corporate sustainability
d. Social sustainability - ANSWER d. Social sustainability
A multinational enterprise is an organization that sources, markets, and produces its
goods and services in several countries to do all of the following EXCEPT
a. minimize costs.
b. maximize customer satisfaction.
c. minimize social welfare.
d. maximize profits. - ANSWER c. minimize social welfare.
Which of the following focuses on the nonprocess features and capabilities of an
organization and includes the workforce, operating plans and control systems, quality
control, organizational structure, compensation systems, learning and innovation
systems, and support services?
a. Operations design choice
b. Mass customization
c. Innovation
d. Infrastructure - ANSWER d. Infrastructure
Which of the following statements about decision loop #4 of Hill's generic strategy
framework is true?
a. It describes how operations evaluate the implications of competitive priorities in terms
of process choice and infrastructure.
b. It involves determining if process choice decisions and capabilities are consistent with
infrastructure decisions and capabilities.
c. It helps evaluate customer wants and needs and targets market segments.
d. It represents operations' input into the corporate and marketing strategies. -
ANSWER d. It represents operations' input into the corporate and marketing strategies.
UPDATE 2025 100% VERIFIED
Which of the following provides above-average performance and is essential to the
survival of a business in the long run?
a. Cost cutting
b. A traditional approach to manufacturing
c. A sustainable competitive advantage
d. Cheap labor - ANSWER c. A sustainable competitive advantage
Creating a competitive advantage requires management to
a. provide all customers with the same goods and services.
b. understand customer needs and expectations.
c. increase the price of the most popular goods or services.
d. commit to traditional manufacturing practices. - ANSWER b. understand customer
needs and expectations.
Which of the following statements about customer wants and needs is true?
a. Research has shown that segmenting customers into groups based on buying
behavior, demographics, and expected levels of service does not result in increased
profits.
b. Organizations must first understand how customers evaluate goods and services
before providing goods and services of value to customers.
c. Technology has allowed most companies to be able to satisfy all customers with the
same goods and services.
d. Doing formal marketing research is too far removed from the customer to be of much
help in knowing a customer's wants. - ANSWER b. Organizations must first understand
how customers evaluate goods and services before providing goods and services of
value to customers.
Which of the following statements about firms that focus on innovation as a core
component of their strategy is true?
a. They sacrifice quality to reduce costs.
b. They focus more on price than product performance.
c. They focus on outstanding product research, design, and development.
d. They stick to traditional production facilities while manufacturing products. - ANSWER
c. They focus on outstanding product research, design, and development.
, In the context of operations management and strategic planning, which of the following
types of strategy defines the focus for strategic business units (SBUs)?
a. Operations
b. Corporate
c. Business
d. Functional - ANSWER c. Business
In the context of sustainability and operations strategy, which of the following is driven
by ethics and human ideals of protecting the planet and its people for the well-being of
future generations?
a. Economic sustainability
b. Functional sustainability
c. Corporate sustainability
d. Social sustainability - ANSWER d. Social sustainability
A multinational enterprise is an organization that sources, markets, and produces its
goods and services in several countries to do all of the following EXCEPT
a. minimize costs.
b. maximize customer satisfaction.
c. minimize social welfare.
d. maximize profits. - ANSWER c. minimize social welfare.
Which of the following focuses on the nonprocess features and capabilities of an
organization and includes the workforce, operating plans and control systems, quality
control, organizational structure, compensation systems, learning and innovation
systems, and support services?
a. Operations design choice
b. Mass customization
c. Innovation
d. Infrastructure - ANSWER d. Infrastructure
Which of the following statements about decision loop #4 of Hill's generic strategy
framework is true?
a. It describes how operations evaluate the implications of competitive priorities in terms
of process choice and infrastructure.
b. It involves determining if process choice decisions and capabilities are consistent with
infrastructure decisions and capabilities.
c. It helps evaluate customer wants and needs and targets market segments.
d. It represents operations' input into the corporate and marketing strategies. -
ANSWER d. It represents operations' input into the corporate and marketing strategies.
