OMIS 338 Final Exam | Questions and Answers

OMIS 338 Final Exam | Questions and Answers What type of management is defined as the science and art of ensuring that goods and services are created and delivered successfully to customers? Operations When business analytics is used to understand past and current performance it is called what type of analytics? descriptive analytics Ensuring consumer safety in using goods and services is an example of _____ sustainability. social Industry 4.0 and service 4.0 are different from previous generations due to their complete globalization Which of the following statements is true of operations management? OM is the only function by which managers can directly affect the value provided to all stakeholders Which of the following statements is true of sustainability? Sustainability practices lead to better public perception In order to increase value, an organization must Decrease both perceived benefits and price or cost proportionally Which of the following is a network of facilities and processes that describes the flow of materials, finished goods, services, information, and financial transactions from suppliers, through the facilities and processes that create goods and services, and those that deliver them to the customer? Value chain A pizzeria produces 3,000 pizzas during its first week of operation using 10 drums of marinara sauce, 150 hours of labor, and therms of energy. Pizzas sell for $15 each, and workers are paid $18 per hour. The marinara sauce costs $200 per drum, and the energy cost is $7 per therm. During its second week of operation, it produces 2,900 pizzas using only 140 hours of labor. All costs and prices are constant from the first to second week. What has been the change in their labor productivity? Productivity has increased by 3.6%. Rationale: 3000/150= 20 pizzas per hour. 2900/140=20.72 per hour Category 4 of the Malcolm Baldrige criteria is Measurement, Analysis, and Knowledge Management. This category spans the breadth of which organizational performance model? Balanced scorecard In the context of the triple bottom line (TBL), which of the following is a performance measure of economic sustainability? Revenue from new goods and services measures the degree to which the output of a process meets customer requirements. Quality A barbershop tracks its customers through all stages of its process. Which of these process steps represents queue time? The customer enters the barbershop and watches SportsCenter until the next barber is ready. A pizzeria produces 3000 pizzas a week using 10 drums of marinara sauce. 20 pizzas per hour Which of the following models of organization performance is based on a set of our case and effect linkages between internal and external Service-Profit Chain model Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service? Customer needs and expectations Which of the following companies is most likely to have a true understanding of customer wants and needs? Blyrie apparel, where customers are segmented into groups based on buying behavior and demographics Strategic choices in operations should largely be driven by current and emerging customer needs and expectations. The Hill Framework, developed by H. Paul Hill, is a strategic management model that focuses on the alignment of an organization's operations with its overall strategy. It emphasizes the importance of making strategic choices related to an organization's operations to achieve its goals effectively. Two important elements within this framework are: Building the right infrastructure Noah is admitted to a hospital to undergo a surgery for hernia. He is unable to discern the expertise of his surgeon before the surgery nor evaluate the quality of the service after the surgery. In this case, the expertise of Noah's surgeon is an example of what type of attribute? Credence Online University has the most skilled instructional designers and telegenic faculty found anywhere. What do these strengths form that others cannot match and explains why their strategy is to expand their services into new markets? Core competency Which of the following statements is true of mass customization? Flexibility is manifested in mass-customization strategies that are becoming increasingly prevalent today Which of the following is a disadvantage of push systems? They result in higher costs when forecasting sales is difficult. Which of the following refers to acquiring capabilities for distribution or even customers? Forward integration Woodstock 99 planners would like to locate the porta potties using the center of gravity criterion. The various stages and centers on concert grounds are indicated in the table, along with their location and daily tonnage. What is the x-y coordinate of the location of the porta potties? How to solve Weighted Average of x-coordinates = (5000 200 + 4000 200 + 4000 250 + 9000 350 + 4000 150 + 4000 100) / (5000 + 4000 + 4000 + 9000 + 4000 + 4000) Weighted Average of x-coordinates = 32,000,000 / 30,000 Weighted Average of x-coordinates = 1066.67 Commercial grunion fishing operations in the western United States are responsible for meeting demand in four large population centers in the eastern United States. The demands, supply capacity, and cost to ship one ton between each combination of cities are shown in the following table. Supply and demand figures are in tons. How many decision variables exist in a transportation model formulation of this problem? 4*4=16 What is Zara's term for subcontracting labor-intensive sewing and finishing work to small regional facilities? Proximity sourcing Which of these supply chain practices does Inditex follow? It observes what is selling and makes more of that product while eliminating what is not selling. In location decision process, which of the following factors are considered in local site location decision? sustainability issues A difference between flow shops and job shops is that unlike flow shops, job shops Unlike flow shops, job shops require frequent machine changeovers and delays. What processes are organized around particular purpose equipment that are flexible and capable of customizing work for individual customers? Job shop processes The civil engineering firm of Monty & Python was contracted to design a bridge between the peaks of Mount Kilimanjaro. Continuous flow The service positioning matrix's customer service encounter activity sequence varies from not repeatable to highly repeatable A decision that might result in alternate paths is represented in a value stream map by which of these symbols diamond. Large-scale, customized initiatives consisting of several smaller tasks and activities that must be coordinated and completed on time and within budget are _______. Projects Just as Henry Ford had declared that "a customer can have any color he wants, as long as it's black," Monica had two options in her salon, a wash and style or simply a style. The style happened to be a bowl placed on the customer's head with all protrusions lopped off. This lack of variety was necessary to maintain the speed of service, and there were a few customers that preferred these customer-routed services The more unique the service encounter the less repeatable it is The rocket widget for Guinness is made using a 12-step process with task names and durations (in minutes) as shown in the following table. The goal of the line is to produce 40 rocket widgets in an 8 -hour shift. (8 hours 60/40); 128 = 96; 14/96 = 14.58% A shave, shoeshine, facial, and haircut are performed by a single operator who rents booth space at a local barbershop with no magazines. While an industrial engineer waits his turn, he surreptitiously records the time for each service for the four customers ahead of him. The engineer also rates the performance of the operator and has recorded all this information in the following table. All times are in minutes. What is the standard time for the entire barbershop experience if the allowance factor is 10 percent? Observed time = sum time/cycles NT= sum of OT*Ratings AF=10% ST=NT*(1+AF) Six departments are arranged in a 2x3 grid of offices as shown below. What is the best location for department 3? Space 3 Which of the following types of facility layouts is best suited for a heavy machine tools factory? fixed position layout Which of these policies does the ethical trading initiative promote? providing regular employment Which of the following is true of fixed-position layouts? The automation potential is moderate. Which of the following is a limitation of a process layout? it has higher worker skill requirements A well educated poultry farmer - Regression analysis would have the greatest chance for success with which data pattern? Trend The forecasting technique that uses a weighted average of past time series values to the time series in the next period is known as Single exponential smoothing A donut shop in Bangalore models demand its savory donuts based on the number of hours the store is open, the advertising budget, the high temperature in degrees C, and the number of days remaining until Diwali. The regression output is shown below. The baker studies these results and decides to simplifty the model. Which independent variable should be retained for another round of donut demand modeling? Days left The following table contains sales data for the last eight periods. Forecast the sales for period 3 using single exponential smoothing with a = 0.3. Round your results to the nearest integer. F2 = 0.324 + (1-0.3) 24 = 24; F3 = 0.3 48 + (1-0.3)24 =31 A forecaster who never finished an operations management course developed a forecast for the number of people who would supersize their orders each day. The tracking signal determines which period the forecast goes out of control. period 4 Which of these is a common approach gather data for judgmental forecasts? survey questionnaire Harlose Suits owns more equipment than required for manufacturing goods during periods of regular demand in order to tackle sudden demand surges. It also has a certain reserve of produced goods to tackle material shortages. In this case, the reserve of equipment and produced goods are examples of _____. the capacity cushion A poultry farmer decides to model hens' egg production based on the number of hours daylight and the percentage of protein in the layer pellets they are fed. Develop a multiple regression model for this data. How many eggs should the the farmer expect if the food pellets contains 8% protein and there are 17 hours of daylight? 10.2 A restaurant mobile app shows the average wait times at each dining establishment that registers for its service, thereby letting would-be diners know when to leave the house, join the waitlist, or make a reservation for next week. This service takes which approach to managing capacity? Providing customers with more information Unlike a focused factory, an unfocused factory is characterized by: dissimilar product lines Paul and John have been writing pop songs for quite a while. Their first song took 16 hours of collaboration, and their 40th song took only 30 minutes. What experience curve are they operating on? 52% Which of the following phenomena occurs when capacity exceeds demand? inventory builds up A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average. Scooters are rented for an average of five days. Which of the following can you use to start figuring out the average process performance? WIP = R * T Avexim Pharmaceutical Laboratories is an international group of companies that manufactures an antiepileptic prescription drug in huge volumes. The setup time for manufacturing the drug is 75 minutes, the processing time is 8 minutes, and the order size is 700 units. In this case, which of the following is the total time required to meet the given production volume? 75+(8*700)=5675