USPS Exam 421 Window Clerk Questions
with Complete Solutions
How often is the Postal bulletin printed Correct Answ_Bi-weekly
Where do we find a list of lost or stolen MO (money orders) Correct Answ_Postal Bulletin
and POS
Postal Service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? Correct Answ_Directives
Priority Mail is delivered in Correct Answ_2-3 days
any mailable item that weighs less than 13 oz Correct Answ_First Class Mail
Global Express Guarantee (GXG) is shipped in Correct Answ_1-3 days
No mail piece can weigh more than except standard post Correct Answ_70lbs
,EDDM Correct Answ_Every Door Direct Mail
Express mail is delivered in Correct Answ_1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in Correct
Answ_oversize /parcel post
PS Form 3816 Correct Answ_COD
PS Form 3816-AS Correct Answ_More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use Correct Answ_Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Correct
Answ_Restricted delivery
, Post Office motto for providing the ideal customer experience Correct Answ_Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception Correct Answ_Personal,
Professional, Postal
What does G.I.S.T. stand for Correct Answ_Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling Correct Answ_Trigger Words
Words that make us feel relaxed and composed Correct Answ_Calming Words
What does POS stand for Correct Answ_Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are
all Correct Answ_Retail Communication Channels
with Complete Solutions
How often is the Postal bulletin printed Correct Answ_Bi-weekly
Where do we find a list of lost or stolen MO (money orders) Correct Answ_Postal Bulletin
and POS
Postal Service___________ are available online and provide guidance on regulations for
domestic/international/administrative/personnel fields support? Correct Answ_Directives
Priority Mail is delivered in Correct Answ_2-3 days
any mailable item that weighs less than 13 oz Correct Answ_First Class Mail
Global Express Guarantee (GXG) is shipped in Correct Answ_1-3 days
No mail piece can weigh more than except standard post Correct Answ_70lbs
,EDDM Correct Answ_Every Door Direct Mail
Express mail is delivered in Correct Answ_1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in Correct
Answ_oversize /parcel post
PS Form 3816 Correct Answ_COD
PS Form 3816-AS Correct Answ_More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use Correct Answ_Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee Correct
Answ_Restricted delivery
, Post Office motto for providing the ideal customer experience Correct Answ_Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception Correct Answ_Personal,
Professional, Postal
What does G.I.S.T. stand for Correct Answ_Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling Correct Answ_Trigger Words
Words that make us feel relaxed and composed Correct Answ_Calming Words
What does POS stand for Correct Answ_Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are
all Correct Answ_Retail Communication Channels
