Salesforce Admin Certification Final Exam Prep 2025/2026 Accurate Questions With Correct Detailed Answers || 100% Guaranteed Pass Recent Version

Salesforce Admin Certification FINAL EXAM PREP 2025/2026 ACCURATE QUESTIONS WITH CORRECT DETAILED ANSWERS || 100% GUARANTEED PASS RECENT VERSION 1. What is the Service Cloud Console? - ANSWER Fewer clicks Less Scrolling Multiple related records on one screen Maintain context Limit switching between pages Consists of navigation, tabs, sub tabs, highlights panel, interaction log, SoftPhone link, The SoftPhone pop-up is accessed via a footer instead of a side bar It is accessed through its own application Telephony reports are accessed from the phone system; not the Service Cloud 2. How to manage Service Cloud Console - ANSWER 1. Create a Service Clouds console app 2. Customize the highlights panel for objects 3. Create an interaction log layout 4. Assign users to the Service Cloud User feature license 3. How to set up Service Cloud Console - ANSWER SetupCreateAppsNewService Cloud ConsoleAdd objects to include as tabschoose subtabsSetup profiles and permissions 4. Service Cloud Console Best ptractices - ANSWER Salesforce CRM Call Center configuration allows Salesforce to communicate with CTA Use the Salesforce SoftPhone to provide agents context and improve efficiency Developers can extend the Service Cloud console with an Integration Toolkit 5. Case Teams - ANSWER allow users to grant additional access to their cases and related records. embers can be users, contacts, or predefined case teams. 6. Case feed - ANSWER enhances case management by introducing new ways to Create, review, and update cases 7. In order to set up case feed - ANSWER 1. Enable chatter 2. Enable case feed in Support settings 3. Add "Use Case Feed" to a new or existing permission set 4. Assign the permission set to users. 8. Features of a case feed - ANSWER Customizable highlights panel Chatter feed optimized for case management Easily accessible tools Articles tool makes it easy to search for help artibles feed filters List of case followers Totally customizeable with service cloud console and Salesforce Knowledge 9. Service Cloud Collaboration best practices - ANSWER Create workflow email alerts for case teams Configure assignment rules to automatically add case teams to cases See completed calls and interaction log entries in a case's feed when using Case Feed with the Service Cloud console 10. Common Support Reports - ANSWER Case History Reports (What is the data history of my case fields?) Cases and emails (Show me cases that have emails) Total Open Cases by Agent (Who owns open cases?) 11. appexchange - ANSWER Salesforce platform where specialized dashboard templates are available for download 12. Analyzing Support Data - ANSWER 1. Tailor reports to your support managers and agents. 2. Integrate surveys into Salesforce to measure customer satisfaction. 3. Create custom reports based on survey data. 13. Master-Detail Relationship Field Data Type - ANSWER Creates a special type of parent-child relationship between this object (the child, or "detail") and another object (the parent, or "master") where: *The relationship field is required on all detail records. *The ownership and sharing of a detail record are determined by the master record. *When a user deletes the master record, all detail records are deleted. *You can create rollup summary fields on the master record to summarize the detail records. 14. The relationship field allows users to click on a lookup icon to select a value from a popup list. The master object is the source of the values in the list. 15. Lookup Relationship Field Data Type - ANSWER Creates a relationship that links this object to another object. The relationship field allows users to click on a lookup icon to select a value from a popup list. The other object is the source of the values in the list. 16. Auto Number Field Data Type - ANSWER A system-generated sequence number that uses a display format you define. The number is automatically incremented for each new record. 17. How many custom fields can be created on an object? - ANSWER Up to 800 custom fields per object for unlimited Edition. 18. Master-Detail Relationships - ANSWER .Child records must have a parent .Record level security cascades from the parent to the child records .Record deletion cascades from the parent to the child records (delete the parent, the child is also deleted) .Roll-up summary fields can be created on the parent record .Standard objects cannot be the detail object in the relationship 19. Look-up relationships - ANSWER .A parent isn't needed, meaning the relationship is optional .There is no impact to security. Security will be set independent of any related object .Roll-up summary fields can not be created on lookup fields 20. What is the roll-up summary fields limit? - ANSWER Can display the sum, min, or max value of a field in a related list, or the record count of all records listed in a related list. 10 21. Visualforce expression - ANSWER is any set of literal values, variables, sub-expressions, or operators that can be resolved to a single value. Method calls aren't allowed in expressions. The expression syntax in Visualforce is: {! expression } 22. Coarse-grained components - ANSWER Coarse-grained components provide a significant amount of functionality in a single component, and might add a lot of information and user interface to the page it's used on. 23. These components adds many fields, sections, buttons, and other user interface elements to the page in just one line of markup 24. Fine-grained components - ANSWER Fine-grained components provide more focused functionality, and enable you to design the page to look and behave the way you want. 25. output components - ANSWER components that output data from a record and enable you to design a view-only user interface. 26. Sandbox storage limits - ANSWER .Partial Copy sandboxes have a 5 GB of files and a 5 GB of data storage limit. 27. .Developer Pro sandboxes have a 1 GB of files and a 1 GB of data storage limit. 28. .Developer sandboxes have a 200 MB of files and a 200 MB of data storage limit. .Full sandboxes have the same storage limit as your production organization. 29. Standard List Controller - ANSWER The standard list controller allows you to create Visualforce pages that can display or act on a set of records. 30. Adding the standard list controller to a page is very similar to adding the standard (record) controller, but with the intent of working with many records at once, instead of one record at a time. 31. The standard (record) controller makes it easy to get a single record loaded into a variable you can use on a Visualforce page. The standard list controller is similar, except instead of a single record, it loads a list, or collection, of records into the variable. 32. How do you emulate salesforce1 from your desktop browser? - ANSWER Add " one/" after your salesforce instance name in the URL. 33. Limitations of dynamic dashboards by Edition - ANSWER Enterprise edition can have up to 5, Unlimited and Performance Edition can have up to 10 and Developer Edition up to 3. 34. What is a controller? - ANSWER Controllers typically retrieve the data to be displayed in a Visualforce page, and contain code that executes in response to page actions, such as a button being clicked. 35. The primary purpose of most controllers is to retrieve data for display, or handle updates to data. 36. Describe the action types - ANSWER .Quick actions (New Account, New Event, New Task) .productivity action (Call) .standard buttons (Edit, Delete, Clone, Send an Email) .Chatter actions (Poll, Post) 37. Apex triggers - ANSWER Apex triggers enable you to perform custom actions before or after events to records in Salesforce, such as insertions, updates, or deletions. Use triggers to perform tasks that can't be done by using the point-and-click tools (declarative) in the Salesforce user interface. There are two types of triggers. Before triggers are used to update or validate record values before they're saved to the database. .After triggers are used to access field values that are set by the system (such as a record's Id or LastModifiedDate field), and to effect changes in other records. The records that fire the after trigger are read-only. 38. User License - ANSWER User License Determines the baseline of features that the user can access. 39. Permission Set - ANSWER A collection of settings and permissions that give users access to various tools and functions. The settings and permissions in permission sets are also found in profiles, but permission sets extend users' functional access without changing their profiles 40. Profile - ANSWER Defines how users access objects and data and what they can do within the application When you create users, each one gets a profile. 41. 2 reasons you can't deactivate a user - ANSWER User is a recipient of workflow email, user is a customer community administrator 42. Admin can't change Created Date field- why? - ANSWER It's a system audit field and can't be changed without logging a case 43. Need to store CC account numbers. 2 ways to enhance security - ANSWER Create encrypted text field. Update field level security settings 44. What feature allows same picklist fields for different teams? - ANSWER Record Types 45. What should you update to support different stage values for opportunities? - ANSWER Sales processes 46. Too many record types for all profiles- need to bypass choosing a record type every time - ANSWER User updates default record type in My Settings / Remove record types from users' profiles 47. Customer support wants a different page layout for closing cases - ANSWER New page layout called Case Close Page Layout 48. What is a formula field - ANSWER Read only field showing a value computed by an admin-defined formula: Number, currency, percent, date, date-time, checkbox, text 49. What is a custom object - ANSWER a user-created object having five standard fields 50. What is a roll up summary field - ANSWER Custom object field that compiles values from related records or related lists. Creates a value in a Master Record by looking at fields in a detail record. Master-Detail only. 51. Lookup field - ANSWER One to many relationship, Links two objects together. No effect on deletion or security. Lookup relationships are similar to master-detail relationships, except they do not support sharing or roll-up summary fields. With a lookup relationship, you can: Link two different objects or Link an object with itself (with the exception of the user object; see Hierarchical). 52. Master-Detail - ANSWER Closely links objects together such that the master record controls behaviors of the detail and subdetail record 53. Example: You can define a two-object master-detail relationship, such as Account—Expense Report, that extends the relationship to subdetail records, such as Account—Expense Report—Expense Line Item. You can then perform operations across the relationship. 54. one-to-many relationship - ANSWER Many child objects to one parent object, Example: Country to cities. Relationships can be Master-Detail, Lookup, Self, Hierarchical 55. Benefit of using Trusted IP ranges - ANSWER logging in on a trusted IP address doesn't require ID verification 56. Where do you change password expiration time? - ANSWER Profiles 57. Limit report visibility - ANSWER Save in a folder shared only with viewers 58. How can you tell who added a field to an account page layout? - ANSWER Setup audit trail 59. Private sharing model: narrow visibility of cases to one team - ANSWER Create the case teams and use case assignment rules 60. Custom object: some need read / write and some need read only. - ANSWER Set object organzation wide defaults to Public read / write, Give one group Profile R/W permission and the other profile read only permission 61. a Team can't see an object's tab what 2 settings to check? - ANSWER Team profiles, Team permission sets 62. Prevent users from selecting the wrong record type - ANSWER Remove the record type as an Assigned record type in profiles and/or permission sets 63. Admin can't share a report folder - ANSWER folder set to private 64. What are sharing rules - ANSWER Gives users special access my making exceptions to org-wide settings. Extends sharing access to public groups, roles or territories