D253 Values Based Leadership- TASK 2: Becoming an
Effective Values-Based Leader passed in 1st attempt Western
Governors University
A. Prepare a document as the new customer service manager to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one of the
six company values provided in the scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
Good afternoon, your new customer service manager, is here. It is a pleasure to work with all of you to
grow within our value-based company. I look forward to providing my team with an atmosphere
conducive to growth, production, progress, and unity. I will focus on acknowledging that every
employee provides value to the company. I will make tough decisions by considering a scenario's facts
before acting. I will use creativity in projects and policies to utilize the different skill sets each of you
possesses. Together, I will provide you with respect while expecting respect in return. We succeed as we
all strive to respect and utilize each other's unique knowledge and perspectives.
2. Discuss how you and your team will use one of the following elements of self-awareness in
your daily interactions:
• emotional awareness
• accurate self-assessment
Effective Values-Based Leader passed in 1st attempt Western
Governors University
A. Prepare a document as the new customer service manager to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one of the
six company values provided in the scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
Good afternoon, your new customer service manager, is here. It is a pleasure to work with all of you to
grow within our value-based company. I look forward to providing my team with an atmosphere
conducive to growth, production, progress, and unity. I will focus on acknowledging that every
employee provides value to the company. I will make tough decisions by considering a scenario's facts
before acting. I will use creativity in projects and policies to utilize the different skill sets each of you
possesses. Together, I will provide you with respect while expecting respect in return. We succeed as we
all strive to respect and utilize each other's unique knowledge and perspectives.
2. Discuss how you and your team will use one of the following elements of self-awareness in
your daily interactions:
• emotional awareness
• accurate self-assessment
