SOLUTION MANUAL Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase Chapters 1 - 22

SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
by F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | Complete




1-1

, • TABLE OF CONTENTS
R R




ChapterR1:RIntroduction

ChapterR2:RStrategy

ChapterR3:RDesignRofRProductsRandRServices

ChapterR4:RProjects

ChapterR5:RStrategicRCapacityRManagement

ChapterR6:RLearningRCurves

ChapterR7:RManufacturingRProcesses

ChapterR8:RFacilityRLayout

ChapterR9:RServiceRProcesses

ChapterR10:RWaitingRLineRAnalysisRandRSimulation

ChapterR11:RProcessRDesignRandRAnalysis

ChapterR12:RQualityRManagement

ChapterR13:RStatisticalRQualityRControl

ChapterR14:RLeanRSupplyRChains

ChapterR15:RLogisticsRandRDistributionRManagement

ChapterR16:RGlobalRSourcingRandRProcurement

ChapterR17:RTheRInternetRofRThingsRandRERP

ChapterR18:RForecasting

ChapterR19:RSalesRandROperationsRPlanning

ChapterR20:RInventoryRManagement

ChapterR21:RMaterialRRequirementsRPlanning

ChapterR22:RWorkcenterRScheduling
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,CHAPTER 1 R




OPERATIONS AND SUPPLY CHAIN MANAGEMENT
R R R R




DiscussionRQuestions
1. UsingRExhibitR1.3RasRaRmodel,RdescribeRtheRsource-make-deliver-
returnRrelationshipsRinRtheRfollowingRsystems:

a. AnRairline
Source:R AircraftRmanufacturer,Rin-flightRfood,RrepairRparts,RcomputerRsystems
Make:RAircraftRandRflightRcrewRscheduling,RgroundRservicesRprovidedRatRairports,Raircraf
tRmaintenanceRandRrepair
Deliver:ROutboundRandRarrivingRpassengerRservice,RbaggageRhandlingRRe
turn:RResolveRanyRpost-serviceRissuesRsuchRasRlostRorRdamagedRluggage

b. AnRautomobileRmanufacturer
Source:R SuppliersRofRcomponentsRandRrawRmaterials
Make:RManufacturingRofRvehiclesRandRcomponentsRorRsubassembliesRtoRbeRsoldRasRspare
Rparts

Deliver:RDeliveryRtoRandRsalesRfromRdealerships,RdeliveryRofRspareRpartsRtoRtheRwholesal
eRsystem
Return:R WarrantyRandRrecallRrepairs,Rtrade-ins

c. ARhospital
Source:RMedicalRsupplies,RcleaningRservices,RdisposalRservices,RfoodRservices,RqualifiedRpe
rsonnel
Make:R InpatientRrooms,RoutpatientRclinics,RemergencyRroom,RoperatingRrooms
Deliver:RSchedulingRpatients,RprovidingRtreatment,RambulanceRservice,RfamilyRcounselin
gRReturn:RBillingRerrors,RfollowRupRvisits

d. AnRinsuranceRcompany
Source:R SuppliesRneededRforRtheRoffice,Runderwriters,RlegalRauthorityRtoRoperate




1-3

, Make:REstablishRpolicyRguidelinesRandRpricing,RfieldRagent/representativeRandRfacilityRn
etwork,RdevelopRInternetRserviceRcapabilities,RestablishRpreferredRvehicleRrepairRserviceR
network
Deliver:RMeetRwithRandRadviseRclients,RwriteRpolicies,RprocessRandRpayRclaim
sRReturn:R refundRofRoverpayments


2. DefineRtheRserviceRpackageRofRyourRcollegeRorRuniversity.RWhatRisRitsRstrongestRelement?RWhatRisRi
tsRweakestRone?

TheRcategoriesRwithRexamplesRare:
SupportingRfacilityR-
Rlocation,Rbuildings,Rlabs,RparkingRFacilitatingRgoodsR–

RclassRschedules,Rcomputers,Rbooks,Rchalk

ExplicitRservicesR–
RclassesRwithRqualifiedRinstructors,RplacementRofficesRImplicitRservicesR

–RstatusRandRreputationR(e.g.,RIvyRLeagueRschools)

AtRIndianaRUniversityRandRtheRUniversityRofRSouthernRCalifornia,RamongRtheirRstrongestRelem
entsRareRtheirRbusinessRschoolsRandRtheirROperationsRManagementRprogramsR(ofRcourse).RBot
hRalsoRhaveRveryRdedicatedRalumniRnetworks.RARweakRelementRofRIndianaRUniversityRisRitsRwea
kRfootballRprogram;RforRUSC,RweakRelementsRareRon-campusRparkingRandRhousing.

3. WhatRserviceRindustryRhasRimpressedRyouRtheRmostRwithRitsRinnovativeness?

OurRvoteRgoesRtoRcruiseRlinesRwhichRhaveRintroducedRsuchRonboardRinnovationsRasRwaveRmac
hinesRforRbellyRboardingRandRrockRclimbingRwalls,RasRwellRasRallRsortsRofRotherRamenitiesRtoRkee
pRcruisersRinvolved.R TheRindustryRisRdoingRrecordRbusinessRasRwell.

SomeRofRtheRstandoutRcompaniesRinRlessRinnovativeRindustriesRareRBankRofRAmericaR(hasRaRform
alizedRresearchRprogramRtoRtryRoutRnewRcustomerRservices/amenitiesRsuchRasRvideoRscreensRinRn
extRtoRtellerRlines),RIntuitR(e.g.,RputtingRQuickenRmoneyRmanagementRsoftwareRonline),RIkea,RJet
BlueRAirlines,RandRProgressiveRInsuranceR(discussedRlaterRinRtheRbook).

4. WhatRisRproduct-serviceRbundlingRandRwhatRareRtheRbenefitsRtoRcustomers?

Product-serviceRbundlingRisRaddingRValue-
addedRservicesRtoRaRfirm’sRproductRofferingsRtoRcreateRmoreRvalueRforRtheRcustomer.RThisRprovid
esRbenefitsRinRtwoRareas.RFirst,RthisRdifferentiatesRtheRorganizationRfromRtheRcompetition.RSecon
dly,RtheseRservicesRtieRcustomersRtoRtheRorganizationRinRaRpositiveRway.RAlternatively,RbundlingR
canRalsoRinvolveRaddingRproductsRtoRaRservice,RforRexample,RaddingRtheRsaleRofRconvenienceRite
msRandRsnacksRatRaRhotel.

5. WhatRisRtheRdifferenceRbetweenRaRserviceRandRaRgood?

ARserviceRisRanRintangibleRprocessR(youRcan’tRholdRitRinRyourRhands),RwhileRaRgoodRisRtheRphysic
alRoutputRofRaRprocess.

6. LookRatRtheRjobRpostingsRatRhttp://www.indeed.comRandRevaluateRtheRopportunitiesRforRa
nROSMRmajorRwithRseveralRyearsRofRexperience.
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