MPDSl Examl Reviewl (Latestl 2025/l 2026l
Update)l Questionsl &l Answers|l Gradel A|l
100%l Correctl (Verifiedl Solutions)
Q:l Thel Fourl Commandmentsl ofl thel EMD
Answer:
1.l Chiefl Complaint
2.l Age
3.l Statusl ofl Consciousness
4.l Statusl ofl Breathing
Q:l Fourl Priorityl symptoms
Answer:
1.l Abnormall Breathing
2.l Chestl Painl /l Discomfort
3.l Decreasel levell ofl consciousness
4.l SERIOUSl Haemorrhage
Q:l Namel somel techniquesl forl al childl caller
Answer:
1.l Askl tol speakl tol anl adultl (ifl childl unablel tol answerl questions(
2.l Gol tol child'sl level
3.l Determinel correctl address
4.l Determinel callbackl nnumber
5.l Telll childl tol stayl onl phone.
,Q:l Repetitivel Persistance
Answer:
Explainingl anl actionl andl reason
Q:l Whatl isl Hysterial Threshold?
Answer:
Thel pointl atl whichl al callerl losesl control
Q:l Strategiesl forl Callerl Management
Answer:
bel mentallyl prepared,l acceptl alll calls,l remainl objective,l answerl alll callsl promptly,l
assurel callers,l explainl whatl isl happening,l usel callersl name,l remainl confidentiality,l activel
listening,l providel alternatives,l appropriatel language
Q:l Strategiesl forl dealingl withl anl elderlyl caller
Answer:
Morel processingl time,l shorterl sentences,l lowerl voice,l verifyl often
Q:l Strategiesl forl dealingl withl mentall illness
Answer:
Concernl andl respect,l assumel they'rel reportingl al reall emergency
,Q:l Strategiesl forl dealingl withl foreignl language
Answer:
Dol theyl knowl enoughl English?l Foreignl languagel interpretivel support,l initiall response.
Q:l Howl wouldl youl providel emotionall support?
Answer:
Hysterial Threshold,l assurance,l activel listening,l beingl empathetic,l reliefl actionl (wherel
theyl arel overcome),l watchl forl al re-freak
Q:l Whatl isl repetitivel resistance?
Answer:
Repeatingl anl instructionl overl anl over
Q:l Whatl arel somel strategiesl tol minimisel gaps?
Answer:
Compliancel tol protocol,l tellingl callerl whatl you'rel doingl andl how,l focusl onl callersl
message,l acknowledgingl callersl emotion,l usel calmingl techniques
Q:l Fourl essentiall elementsl ofl negligence
Answer:
Duty,l breachl ofl duty,l injuryl &l damage,l causation.
, Q:l Whatl arel thel dangerl zonesl inl call-taking?
Answer:
Failurel tol verify,l failurel tol followl protocols,l delayedl response,l confidentiality,l attitudel
problems,l misinterpretation
Q:l Whatl arel thel mainl objectivesl ofl Qualityl Improvement?
Answer:
Continuousl processl designedl tol improvel humanl performancel throughl measurement,l
feedbackl andl education
Q:l Whatl informationl isl gatheredl atl Casel Entry?
Answer:
townl orl suburb,l exactl address,l phonel number,l callerl partyl chiefl complaint,l numberl ofl
patients,l age,l Statusl ofl Consciousness,l statusl ofl breathing
Q:l Whatl situationsl givel anl echol response?
Answer:
Obviouslyl notl breathingl ANDl unconscious;l hanging,l strangulationl &l suffocation;l
underwaterl (domesticl rescue);l underwaterl (specialisedl rescue);l personl onl fire
Q:l Explainl differencel betweenl uncertainl andl unknownl breathing.
Update)l Questionsl &l Answers|l Gradel A|l
100%l Correctl (Verifiedl Solutions)
Q:l Thel Fourl Commandmentsl ofl thel EMD
Answer:
1.l Chiefl Complaint
2.l Age
3.l Statusl ofl Consciousness
4.l Statusl ofl Breathing
Q:l Fourl Priorityl symptoms
Answer:
1.l Abnormall Breathing
2.l Chestl Painl /l Discomfort
3.l Decreasel levell ofl consciousness
4.l SERIOUSl Haemorrhage
Q:l Namel somel techniquesl forl al childl caller
Answer:
1.l Askl tol speakl tol anl adultl (ifl childl unablel tol answerl questions(
2.l Gol tol child'sl level
3.l Determinel correctl address
4.l Determinel callbackl nnumber
5.l Telll childl tol stayl onl phone.
,Q:l Repetitivel Persistance
Answer:
Explainingl anl actionl andl reason
Q:l Whatl isl Hysterial Threshold?
Answer:
Thel pointl atl whichl al callerl losesl control
Q:l Strategiesl forl Callerl Management
Answer:
bel mentallyl prepared,l acceptl alll calls,l remainl objective,l answerl alll callsl promptly,l
assurel callers,l explainl whatl isl happening,l usel callersl name,l remainl confidentiality,l activel
listening,l providel alternatives,l appropriatel language
Q:l Strategiesl forl dealingl withl anl elderlyl caller
Answer:
Morel processingl time,l shorterl sentences,l lowerl voice,l verifyl often
Q:l Strategiesl forl dealingl withl mentall illness
Answer:
Concernl andl respect,l assumel they'rel reportingl al reall emergency
,Q:l Strategiesl forl dealingl withl foreignl language
Answer:
Dol theyl knowl enoughl English?l Foreignl languagel interpretivel support,l initiall response.
Q:l Howl wouldl youl providel emotionall support?
Answer:
Hysterial Threshold,l assurance,l activel listening,l beingl empathetic,l reliefl actionl (wherel
theyl arel overcome),l watchl forl al re-freak
Q:l Whatl isl repetitivel resistance?
Answer:
Repeatingl anl instructionl overl anl over
Q:l Whatl arel somel strategiesl tol minimisel gaps?
Answer:
Compliancel tol protocol,l tellingl callerl whatl you'rel doingl andl how,l focusl onl callersl
message,l acknowledgingl callersl emotion,l usel calmingl techniques
Q:l Fourl essentiall elementsl ofl negligence
Answer:
Duty,l breachl ofl duty,l injuryl &l damage,l causation.
, Q:l Whatl arel thel dangerl zonesl inl call-taking?
Answer:
Failurel tol verify,l failurel tol followl protocols,l delayedl response,l confidentiality,l attitudel
problems,l misinterpretation
Q:l Whatl arel thel mainl objectivesl ofl Qualityl Improvement?
Answer:
Continuousl processl designedl tol improvel humanl performancel throughl measurement,l
feedbackl andl education
Q:l Whatl informationl isl gatheredl atl Casel Entry?
Answer:
townl orl suburb,l exactl address,l phonel number,l callerl partyl chiefl complaint,l numberl ofl
patients,l age,l Statusl ofl Consciousness,l statusl ofl breathing
Q:l Whatl situationsl givel anl echol response?
Answer:
Obviouslyl notl breathingl ANDl unconscious;l hanging,l strangulationl &l suffocation;l
underwaterl (domesticl rescue);l underwaterl (specialisedl rescue);l personl onl fire
Q:l Explainl differencel betweenl uncertainl andl unknownl breathing.
