EMD RECERTIFICATION TEST
PREPARATION QUESTIONS AND
ANSWERS
The 4 general functions of an EMD. - ANSWER-1 Receive and Process Telephone
Calls
2 Dispatch and Coordinate EMS Resources
3. Provide Instructions to Callers and Information to Responders.
4. Coordinate with other Public Safety Agencies.
What are the 5 roles of the EMD? - ANSWER-1 Telephone Interrogation
2 Triage
3 Dispatch Allocation and Field Communication
4 Logistics Coordination
5 Resource Networking.
List the Four Basic Protocol Components of MPDS. - ANSWER-1 Case Entry Protocol
2 Chief Complaint Protocols
3. Case Exit Protocol
4. Pre-Arrival Instruction Protocols.
The 4 objectives of the MPDS - ANSWER-1. Safety
2. System Response
3. Patient Care
4. Information for responders.
5 Techniques of Call Management - ANSWER-1. Minimising call-Processing gaps
2. Focus on the callers message, NOT the way it is delivered
3. Acknowledge the caller's emotion
4. Using calming techniques throughout the call.
5. Use repetitive persistance when necessary.
What is the difference between field and DLS assessment? - ANSWER-The field
provider is able to use all senses to assess a scene and the patient/s.
The EMD relies on the caller answering structured protocol driven questions to help
priorotise the key symptoms.
Repititive Persistance - ANSWER-1. Combine a command with a reason.
2. Firm but caring tone.
3. Repeat it Verbatim.
PREPARATION QUESTIONS AND
ANSWERS
The 4 general functions of an EMD. - ANSWER-1 Receive and Process Telephone
Calls
2 Dispatch and Coordinate EMS Resources
3. Provide Instructions to Callers and Information to Responders.
4. Coordinate with other Public Safety Agencies.
What are the 5 roles of the EMD? - ANSWER-1 Telephone Interrogation
2 Triage
3 Dispatch Allocation and Field Communication
4 Logistics Coordination
5 Resource Networking.
List the Four Basic Protocol Components of MPDS. - ANSWER-1 Case Entry Protocol
2 Chief Complaint Protocols
3. Case Exit Protocol
4. Pre-Arrival Instruction Protocols.
The 4 objectives of the MPDS - ANSWER-1. Safety
2. System Response
3. Patient Care
4. Information for responders.
5 Techniques of Call Management - ANSWER-1. Minimising call-Processing gaps
2. Focus on the callers message, NOT the way it is delivered
3. Acknowledge the caller's emotion
4. Using calming techniques throughout the call.
5. Use repetitive persistance when necessary.
What is the difference between field and DLS assessment? - ANSWER-The field
provider is able to use all senses to assess a scene and the patient/s.
The EMD relies on the caller answering structured protocol driven questions to help
priorotise the key symptoms.
Repititive Persistance - ANSWER-1. Combine a command with a reason.
2. Firm but caring tone.
3. Repeat it Verbatim.
