USPS Sales & Services Associate
Training 2024/2025 Exam Questions and
Answers | 100% Pass
Perception is - 🧠 ANSWER ✔✔Reality
What are our goals? - 🧠 ANSWER ✔✔Grow revenue, increase market
share, develop lifetime customers.
What are some non-verbal communication cues? - 🧠 ANSWER ✔✔Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat
question? - 🧠 ANSWER ✔✔True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - 🧠 ANSWER ✔✔Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - 🧠 ANSWER ✔✔The value to the customer of
the product features and benefits....how the customer feels the product
meets their needs.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
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STATEMENT. ALL RIGHTS RESERVED
,What is "need satisfaction selling"? - 🧠 ANSWER ✔✔The understanding of
a customer's needs through the use of probing questions and careful
listening.
What are some examples of the use of the "language of needs"? - 🧠
ANSWER ✔✔I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's
__________. - 🧠 ANSWER ✔✔Needs.
What is a need? - 🧠 ANSWER ✔✔A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - 🧠 ANSWER ✔✔A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - 🧠
ANSWER ✔✔Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. - 🧠 ANSWER ✔✔Message.
If you ask a customer if they would like to send a package Priority Mail
Express, which is guaranteed to arrive tomorrow, with $100 insurance and
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
, tracking included.....what park of G.I.S.T. would this be? - 🧠 ANSWER
✔✔Suggest.
Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you suggest? -
🧠 ANSWER ✔✔Stamps, PO Boxes, money orders, packaging supplies,
greeting cards, passports.
What is the maximum weight for any package? - 🧠 ANSWER ✔✔70 lbx.
How do you determine the dimensions of a mailpiece? - 🧠 ANSWER
✔✔Combine the length plus girth.
What are the 5 processing categories? - 🧠 ANSWER ✔✔Letters, flats
(large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? - 🧠 ANSWER ✔✔Clean, stocked and
Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - 🧠
ANSWER ✔✔130" for standard post only. Oversize charges will apply for
packages exceeding 108".
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
Training 2024/2025 Exam Questions and
Answers | 100% Pass
Perception is - 🧠 ANSWER ✔✔Reality
What are our goals? - 🧠 ANSWER ✔✔Grow revenue, increase market
share, develop lifetime customers.
What are some non-verbal communication cues? - 🧠 ANSWER ✔✔Body
movement, facial expressions, personal space.
The SSA shows communication is occurring when they ask the hazmat
question? - 🧠 ANSWER ✔✔True.
Communication skills require you to practice actively attending. What does
S.O.L.E.R. represent? - 🧠 ANSWER ✔✔Squarely face the person. Open
your posture. Lean towards the sender. Eye contact. Relax.
What is a value proposition? - 🧠 ANSWER ✔✔The value to the customer of
the product features and benefits....how the customer feels the product
meets their needs.
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
1
STATEMENT. ALL RIGHTS RESERVED
,What is "need satisfaction selling"? - 🧠 ANSWER ✔✔The understanding of
a customer's needs through the use of probing questions and careful
listening.
What are some examples of the use of the "language of needs"? - 🧠
ANSWER ✔✔I need, I want, I'm looking for, It's important, etc.
When you sell maximum value you are meeting the customer's
__________. - 🧠 ANSWER ✔✔Needs.
What is a need? - 🧠 ANSWER ✔✔A desire to improve or accomplish
something.
An informed mutual decision with the customer on service/products is
___________. - 🧠 ANSWER ✔✔A successful sales transaction.
What does G.I.S.T. stand for in the processing of engaging customers? - 🧠
ANSWER ✔✔Greet, Inquire, Suggest, Thank.
A common myth in communication is that listeners receive the same
______ all the time. - 🧠 ANSWER ✔✔Message.
If you ask a customer if they would like to send a package Priority Mail
Express, which is guaranteed to arrive tomorrow, with $100 insurance and
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
2
STATEMENT. ALL RIGHTS RESERVED
, tracking included.....what park of G.I.S.T. would this be? - 🧠 ANSWER
✔✔Suggest.
Once you determine how a customer wants to mail a package and have
offered additional insurance, what additional products may you suggest? -
🧠 ANSWER ✔✔Stamps, PO Boxes, money orders, packaging supplies,
greeting cards, passports.
What is the maximum weight for any package? - 🧠 ANSWER ✔✔70 lbx.
How do you determine the dimensions of a mailpiece? - 🧠 ANSWER
✔✔Combine the length plus girth.
What are the 5 processing categories? - 🧠 ANSWER ✔✔Letters, flats
(large envelopes), machinable parcels (SPRS), irregular parcels and
outside parcels (both non-machinable).
What is our "Retail Motto"? - 🧠 ANSWER ✔✔Clean, stocked and
Friendly...Everyday!.
What is the maximum length and girth (combined) for a parcel? - 🧠
ANSWER ✔✔130" for standard post only. Oversize charges will apply for
packages exceeding 108".
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
3
STATEMENT. ALL RIGHTS RESERVED
