CCRM ( CALIFORNIA CERTIFIED RESIDENTIAL MANAGER)
QUESTIONS AND ANSWERS
California law requirements - CORRECT ANSWER✅✅✅every rental housing community with 16 units
or more to have an employee or owner residing on site .
in order to maximize rental revenues - CORRECT ANSWER✅✅✅it is necessary to set competitive
rents
gross potential rent (GPR) - CORRECT ANSWER✅✅✅is a total of all current market rents for each
unit and can also be used as a rent roll . take the total number of units , multiply by the market rent rate
of each unit and multiply by 12 for annual gross revenue projection.
gross annual rent (GAR) - CORRECT ANSWER✅✅✅is a total of all current actual rental rates for
occupied units and a current market rent for vacant units (multiply by 12 for a yearly calculation) this
formula is use to calculate revenue for budgeting purposes .
rent per square foot. - CORRECT ANSWER✅✅✅is the current rent divided by the unit square
footage. (example : $1050 divided by 800 sq. ft= $1.31 per sq ft.) this formula is use to compare actual
pricing with competitors .
when applying concessions - CORRECT ANSWER✅✅✅is not necessary to give the discount of the
first month's rent discounts can be given off the last month or as a discounted rental rate for each
month of the tenancy.
ancillary income - CORRECT ANSWER✅✅✅refers to sources of revenue other than rents .
A reasonable accommodation is required when ? - CORRECT ANSWER✅✅✅a request for a
reasonable acomodation can be made a any time , from the initial contact with a prospect to the final
stages of the eviction process.
occupancy standards - CORRECT ANSWER✅✅✅are highly debated issues within the industry , since
there are mot set laws or regulations stating how many occupants an owner must allow in a rental unit.
,if 18 years or older - CORRECT ANSWER✅✅✅A separate application should be required of each
adult applicant .
a standard goal should be? - CORRECT ANSWER✅✅✅to convert 75% of all calls to walk - in traffic.
all emails - CORRECT ANSWER✅✅✅should be responded to immediately ( within the 2 hour time
frame ) prospects communicating email experts a quick reply .
what is the important objective of a prospect visit ? - CORRECT ANSWER✅✅✅to demonstrate the
product, benefits, and service of the property.
steering - CORRECT ANSWER✅✅✅is an attempt to control the outcome of where a person will live
based on their protected class or your personal opinion.
there are two types of objections. conditions and stalls - CORRECT ANSWER✅✅✅conditions : are
something that prevents the prospect from purchasing until their stipulation is met.
stalls: occur when the prospect is putting off making a decision.
criminal background checks - CORRECT ANSWER✅✅✅if criminal background checks are performed,
they must be performed on every applicant.
there must be a legal reason to deny an application such as - CORRECT ANSWER✅✅✅incomplete or
false information on the application , unverifiable information, poor rental history or poor credit.
california law states security deposit - CORRECT ANSWER✅✅✅charge can be no more than three
times the monthly rent if the unit is furnished . or more than twice the monthly rent if the unit is
unfurnished .
effective January 2013 - CORRECT ANSWER✅✅✅the law prohibits a landlord from requiring tenants
pay rent or the security deposit by electronic founds transfer (EFT) or cash only . A least one other form
of payment must be allowed, such as checks or money orders.
, how prospects can fill out a application - CORRECT ANSWER✅✅✅go through the screening and
approval process and fully execute their lease agreements using e- signature.
three items that should be included in a market survey - CORRECT ANSWER✅✅✅Age, lease and
occupancy level.
fair housing law prohibits - CORRECT ANSWER✅✅✅Encouraging families with young children to
leave near to the pool.
Requiring an applicant to wait until his/her application is approved before making a request for a
reasonable accommodation.
3 types of communications - CORRECT ANSWER✅✅✅Nonverbal, oral and written.
fixed terms leases - CORRECT ANSWER✅✅✅fixed terms leases ,usually helps reduce costly turn over
expenses although they limit the owner/agent ability to change the terms of tenancy
when the lease period is more than one month and the owner/agent negotiates primarily in spanish -
CORRECT ANSWER✅✅✅the owner/agent must deliver a translation of the contract or agreement in
the language in which the contract or agreement was negotiated.
rental/lease agreement - CORRECT ANSWER✅✅✅it should include information about the
management , also include the amount of rent , when is due, to whom the payment should be made,
where to make the payment and when it is considered late.
a building build prior 1978 - CORRECT ANSWER✅✅✅are presumed to contain lead based paint
Asbestos addendum - CORRECT ANSWER✅✅✅is recommended for all rental property build before
1981
house rules/policies - CORRECT ANSWER✅✅✅can be written in to the body of the lease or can be a
separate form
QUESTIONS AND ANSWERS
California law requirements - CORRECT ANSWER✅✅✅every rental housing community with 16 units
or more to have an employee or owner residing on site .
in order to maximize rental revenues - CORRECT ANSWER✅✅✅it is necessary to set competitive
rents
gross potential rent (GPR) - CORRECT ANSWER✅✅✅is a total of all current market rents for each
unit and can also be used as a rent roll . take the total number of units , multiply by the market rent rate
of each unit and multiply by 12 for annual gross revenue projection.
gross annual rent (GAR) - CORRECT ANSWER✅✅✅is a total of all current actual rental rates for
occupied units and a current market rent for vacant units (multiply by 12 for a yearly calculation) this
formula is use to calculate revenue for budgeting purposes .
rent per square foot. - CORRECT ANSWER✅✅✅is the current rent divided by the unit square
footage. (example : $1050 divided by 800 sq. ft= $1.31 per sq ft.) this formula is use to compare actual
pricing with competitors .
when applying concessions - CORRECT ANSWER✅✅✅is not necessary to give the discount of the
first month's rent discounts can be given off the last month or as a discounted rental rate for each
month of the tenancy.
ancillary income - CORRECT ANSWER✅✅✅refers to sources of revenue other than rents .
A reasonable accommodation is required when ? - CORRECT ANSWER✅✅✅a request for a
reasonable acomodation can be made a any time , from the initial contact with a prospect to the final
stages of the eviction process.
occupancy standards - CORRECT ANSWER✅✅✅are highly debated issues within the industry , since
there are mot set laws or regulations stating how many occupants an owner must allow in a rental unit.
,if 18 years or older - CORRECT ANSWER✅✅✅A separate application should be required of each
adult applicant .
a standard goal should be? - CORRECT ANSWER✅✅✅to convert 75% of all calls to walk - in traffic.
all emails - CORRECT ANSWER✅✅✅should be responded to immediately ( within the 2 hour time
frame ) prospects communicating email experts a quick reply .
what is the important objective of a prospect visit ? - CORRECT ANSWER✅✅✅to demonstrate the
product, benefits, and service of the property.
steering - CORRECT ANSWER✅✅✅is an attempt to control the outcome of where a person will live
based on their protected class or your personal opinion.
there are two types of objections. conditions and stalls - CORRECT ANSWER✅✅✅conditions : are
something that prevents the prospect from purchasing until their stipulation is met.
stalls: occur when the prospect is putting off making a decision.
criminal background checks - CORRECT ANSWER✅✅✅if criminal background checks are performed,
they must be performed on every applicant.
there must be a legal reason to deny an application such as - CORRECT ANSWER✅✅✅incomplete or
false information on the application , unverifiable information, poor rental history or poor credit.
california law states security deposit - CORRECT ANSWER✅✅✅charge can be no more than three
times the monthly rent if the unit is furnished . or more than twice the monthly rent if the unit is
unfurnished .
effective January 2013 - CORRECT ANSWER✅✅✅the law prohibits a landlord from requiring tenants
pay rent or the security deposit by electronic founds transfer (EFT) or cash only . A least one other form
of payment must be allowed, such as checks or money orders.
, how prospects can fill out a application - CORRECT ANSWER✅✅✅go through the screening and
approval process and fully execute their lease agreements using e- signature.
three items that should be included in a market survey - CORRECT ANSWER✅✅✅Age, lease and
occupancy level.
fair housing law prohibits - CORRECT ANSWER✅✅✅Encouraging families with young children to
leave near to the pool.
Requiring an applicant to wait until his/her application is approved before making a request for a
reasonable accommodation.
3 types of communications - CORRECT ANSWER✅✅✅Nonverbal, oral and written.
fixed terms leases - CORRECT ANSWER✅✅✅fixed terms leases ,usually helps reduce costly turn over
expenses although they limit the owner/agent ability to change the terms of tenancy
when the lease period is more than one month and the owner/agent negotiates primarily in spanish -
CORRECT ANSWER✅✅✅the owner/agent must deliver a translation of the contract or agreement in
the language in which the contract or agreement was negotiated.
rental/lease agreement - CORRECT ANSWER✅✅✅it should include information about the
management , also include the amount of rent , when is due, to whom the payment should be made,
where to make the payment and when it is considered late.
a building build prior 1978 - CORRECT ANSWER✅✅✅are presumed to contain lead based paint
Asbestos addendum - CORRECT ANSWER✅✅✅is recommended for all rental property build before
1981
house rules/policies - CORRECT ANSWER✅✅✅can be written in to the body of the lease or can be a
separate form
