ITSS 3300 Midterm Exam
Define business processes and their relationship to information systems. - Correct
answer-A collection of related, structured activities or task that produce a specific
service or product. Information systems can automate many steps in business
processes that were formerly manually performed. New technology can change the flow
of information, making it possible for more people to access and share information,
eliminating delays in decision making.
Explain how enterprise applications improve organizational performance. - Correct
answer-They span functional areas, execute business processes across the firm and
include all levels of management.
Provide an example of a business process. - Correct answer-Manufacturing - a product
assembly process, a quality assurance process, a corrective/preventative maintenance
process.
What are the Six strategic business objectives? - Correct answer-Operational
excellence, New products services and business models, customer and supplier
intimacy, improved decisions making, competitive advantage, survival
Define data. - Correct answer-Raw material for processing. Relates to facts, events and
transactions. Refers to unprocessed information.
Define information. - Correct answer-Data that has been processed in such a way as to
be meaningful to the person who receives it.
What are the 3 activities used by information systems to produce information. Provide
examples. - Correct answer-Input, process, output. A manufacturing process that takes
raw materials as inputs, applies a manufacturing process, and produces manufactured
goods as output.
Define business process. - Correct answer-A network of activities that generates value
by transforming inputs into outputs.
How can information systems help businesses to achieve competitive advantages? -
Correct answer-This helps an organization focus on being the cost leader, or focus on
differentiating its products or services from those of the competition. Further, the
organization can employ the cost of differentiation strategy across an industry, or it can
focus its strategy on an industry segment.
Define disruptive technologies. - Correct answer-An innovation that creates a new
market and value network and eventually disrupts an existing market. Apple iPhone.
, What are the organizational factors in planning a new system? - Correct answer-
Environment, culture, structure, business processes, politics, management decisions.
What are Porter's 5 competitive forces? - Correct answer-Bargaining power of the
customer, threat of substitutions, bargaining power of suppliers, threat of new entrants,
Rivalry.
What are the four generic strategies for dealing with competitive forces? - Correct
answer-Focus, Industry-wide, cost, differentiation.
Locking in - Correct answer-makes a customer dependent on a sole vendor for products
and services.
Locking out - Correct answer-making it so no other vendor can service your product due
to design.
Switching cost - Correct answer-cost to replace what you have
Creating entry barriers - Correct answer-When a company copyrights a new program or
product.
threat of substitution - Correct answer-a product from another industry that offers same
benefits to the customer
Rivalry among existing firms - Correct answer-the degree to which firms respond to
competitive moves of other firms in the industry.
What are the effects of information systems on business and their relationship to
globalization? - Correct answer-The provide competitive advantages for business,
expedites the infill process and raise the barrier to globalization.
Explain why information systems are so essential in business today. - Correct answer-
They can be the foundation for new products, services and ways of conducting business
that provide firms with a strategic advantage.
Define information system and describe its management, organization, and technology
components. - Correct answer-Any structured arrangement of hardware, communication
networks, people, software, data resources, policies and procedures that stores,
transforms, retrieves and disseminates information in an organization. Produces the
information that organizations need to make decisions, control operations, analyze
problems, and create new products or services.
Bargaining power of customer/suppliers - Correct answer-the ability of the
customer/supplier of the industry to influence the price and terms of purchase.
Define business processes and their relationship to information systems. - Correct
answer-A collection of related, structured activities or task that produce a specific
service or product. Information systems can automate many steps in business
processes that were formerly manually performed. New technology can change the flow
of information, making it possible for more people to access and share information,
eliminating delays in decision making.
Explain how enterprise applications improve organizational performance. - Correct
answer-They span functional areas, execute business processes across the firm and
include all levels of management.
Provide an example of a business process. - Correct answer-Manufacturing - a product
assembly process, a quality assurance process, a corrective/preventative maintenance
process.
What are the Six strategic business objectives? - Correct answer-Operational
excellence, New products services and business models, customer and supplier
intimacy, improved decisions making, competitive advantage, survival
Define data. - Correct answer-Raw material for processing. Relates to facts, events and
transactions. Refers to unprocessed information.
Define information. - Correct answer-Data that has been processed in such a way as to
be meaningful to the person who receives it.
What are the 3 activities used by information systems to produce information. Provide
examples. - Correct answer-Input, process, output. A manufacturing process that takes
raw materials as inputs, applies a manufacturing process, and produces manufactured
goods as output.
Define business process. - Correct answer-A network of activities that generates value
by transforming inputs into outputs.
How can information systems help businesses to achieve competitive advantages? -
Correct answer-This helps an organization focus on being the cost leader, or focus on
differentiating its products or services from those of the competition. Further, the
organization can employ the cost of differentiation strategy across an industry, or it can
focus its strategy on an industry segment.
Define disruptive technologies. - Correct answer-An innovation that creates a new
market and value network and eventually disrupts an existing market. Apple iPhone.
, What are the organizational factors in planning a new system? - Correct answer-
Environment, culture, structure, business processes, politics, management decisions.
What are Porter's 5 competitive forces? - Correct answer-Bargaining power of the
customer, threat of substitutions, bargaining power of suppliers, threat of new entrants,
Rivalry.
What are the four generic strategies for dealing with competitive forces? - Correct
answer-Focus, Industry-wide, cost, differentiation.
Locking in - Correct answer-makes a customer dependent on a sole vendor for products
and services.
Locking out - Correct answer-making it so no other vendor can service your product due
to design.
Switching cost - Correct answer-cost to replace what you have
Creating entry barriers - Correct answer-When a company copyrights a new program or
product.
threat of substitution - Correct answer-a product from another industry that offers same
benefits to the customer
Rivalry among existing firms - Correct answer-the degree to which firms respond to
competitive moves of other firms in the industry.
What are the effects of information systems on business and their relationship to
globalization? - Correct answer-The provide competitive advantages for business,
expedites the infill process and raise the barrier to globalization.
Explain why information systems are so essential in business today. - Correct answer-
They can be the foundation for new products, services and ways of conducting business
that provide firms with a strategic advantage.
Define information system and describe its management, organization, and technology
components. - Correct answer-Any structured arrangement of hardware, communication
networks, people, software, data resources, policies and procedures that stores,
transforms, retrieves and disseminates information in an organization. Produces the
information that organizations need to make decisions, control operations, analyze
problems, and create new products or services.
Bargaining power of customer/suppliers - Correct answer-the ability of the
customer/supplier of the industry to influence the price and terms of purchase.
