BUS 271 midterm EXAM 85 COMPLETE
SOLUTIONS DETAILED.
BUS 271 midterm EXAM 85 COMPLETE
SOLUTIONS DETAILED.
Downward communication - ANSWER *the communication that flows from supervisor to employee,
from policy makers to operating personnel, or from top to bottom on the organizational chart*
-policies and procedures, organizational goals and strategies, work assignments, employee development
-job role/ responsibility
-performance appraisal (formal and informal)
-constructive criticism
-deserved praise and resognition
elements of downward communication: - ANSWER -teaching people how to perform their specific tasks
-orientation to a company's rules, practices, procedures, history and goals
-employees learn about the quality of their job performance
-involves both written and spoken methods
downward communication assumptions: - ANSWER -people at high risks in the organization, usually
have greater knowledge of the organization's mission and goals than do people at lower levels
-both spoken and written messages tend to become larger as they move downward through
organizational levels. this expansion results from attempts to prevent distortion and is more noticeable
in written messages
-spoken messages are subject to greater changes in meaning than are written messages
upward communication - ANSWER *the information that flows from the front lines of an organization to
the top*
-progress reports spoken and written
-results/ accomplishments
-problems/ clarifications
-ideas/ suggestions
, BUS 271 midterm EXAM 85 COMPLETE
SOLUTIONS DETAILED.
-feelings/ attitudes
*involves risks*
upward communication factors: - ANSWER -upward communication is primarily feedback to the
requests and actions of the supervisors
-upward communication can be misleading bc lower-level employees often tell their supervisors what
they think their supervisors want to hear. Therefore, their messages might contradict their true
observations and perceptions
-upward communication frequently involves risks to an employee and is dependent on his or her trust in
the supervisor.
-Employees will reject superficial attempts by management to obtain feedback.
horizontal (or lateral) communication - ANSWER -interactions between organizational units on the same
hierarchical level
-coordination of interrelated activities
-problem solving efforts
synergy - ANSWER a situation in which the whole is greater than the sum of the parts
interferences - ANSWER *barriers to effective communication*
examples:
-differences in the sender and the receiver
-physical inferences in the channel
-mental distractions
[interferences] differences in the sender and the receiver - ANSWER -education level, experience,
culture, and other characteristics
-increase the complexity of encoding and decoding a message
SOLUTIONS DETAILED.
BUS 271 midterm EXAM 85 COMPLETE
SOLUTIONS DETAILED.
Downward communication - ANSWER *the communication that flows from supervisor to employee,
from policy makers to operating personnel, or from top to bottom on the organizational chart*
-policies and procedures, organizational goals and strategies, work assignments, employee development
-job role/ responsibility
-performance appraisal (formal and informal)
-constructive criticism
-deserved praise and resognition
elements of downward communication: - ANSWER -teaching people how to perform their specific tasks
-orientation to a company's rules, practices, procedures, history and goals
-employees learn about the quality of their job performance
-involves both written and spoken methods
downward communication assumptions: - ANSWER -people at high risks in the organization, usually
have greater knowledge of the organization's mission and goals than do people at lower levels
-both spoken and written messages tend to become larger as they move downward through
organizational levels. this expansion results from attempts to prevent distortion and is more noticeable
in written messages
-spoken messages are subject to greater changes in meaning than are written messages
upward communication - ANSWER *the information that flows from the front lines of an organization to
the top*
-progress reports spoken and written
-results/ accomplishments
-problems/ clarifications
-ideas/ suggestions
, BUS 271 midterm EXAM 85 COMPLETE
SOLUTIONS DETAILED.
-feelings/ attitudes
*involves risks*
upward communication factors: - ANSWER -upward communication is primarily feedback to the
requests and actions of the supervisors
-upward communication can be misleading bc lower-level employees often tell their supervisors what
they think their supervisors want to hear. Therefore, their messages might contradict their true
observations and perceptions
-upward communication frequently involves risks to an employee and is dependent on his or her trust in
the supervisor.
-Employees will reject superficial attempts by management to obtain feedback.
horizontal (or lateral) communication - ANSWER -interactions between organizational units on the same
hierarchical level
-coordination of interrelated activities
-problem solving efforts
synergy - ANSWER a situation in which the whole is greater than the sum of the parts
interferences - ANSWER *barriers to effective communication*
examples:
-differences in the sender and the receiver
-physical inferences in the channel
-mental distractions
[interferences] differences in the sender and the receiver - ANSWER -education level, experience,
culture, and other characteristics
-increase the complexity of encoding and decoding a message
