, What is communication? - CORRECT ANSWERS-the way we exchange information
with others
Sender - CORRECT ANSWERS-the person who wants to communicate information
Message - CORRECT ANSWERS-the information the person needs to send
What are the two types of channels in communication? - CORRECT ANSWERS-Verbal:
spoken or written words
Non-Verbal: facial expressions, posture, hand/body movements, and appearance
Who may be the primary person the resident communicates with on a daily basis? -
CORRECT ANSWERS-the CNA
Interact Stop and Watch - CORRECT ANSWERS-identify important changes while
caring for a resident and report any changes immediately
Communication should be what? - CORRECT ANSWERS-goal oriented; think about
what you want to accomplish and set a goal
What is more powerful than verbal communication? - CORRECT ANSWERS-nonverbal
messages b/c they reflect your true feelings
Communication Assistive Devices - CORRECT ANSWERS-picture boards or word
boards used with a resident that may have sensory loss
What are the most common causes of employee injury in long-term care facilities? -
CORRECT ANSWERS-slips/falls and back injuries from improper body mechanics
What is the best way to set priorities while working as a CNA? - CORRECT ANSWERS-
-rate each task in order of importance
-anything that has to be done at a specific time is a high priority
-things that must be done by the end of the shift are next
-be flexible when some priorities change
How should you do things while working as a CNA? - CORRECT ANSWERS-do things
the way you were taught and do not preform skills that you have not been trained to do
What should you do in a timely manner? - CORRECT ANSWERS-protect resident's
rights and meet the resident's needs in a timely manner
What is one of the most important qualities you should have as a CNA? - CORRECT
ANSWERS-dependability
How should you be dependable as a CNA? - CORRECT ANSWERS--attendance-
coming in on time when scheduled
with others
Sender - CORRECT ANSWERS-the person who wants to communicate information
Message - CORRECT ANSWERS-the information the person needs to send
What are the two types of channels in communication? - CORRECT ANSWERS-Verbal:
spoken or written words
Non-Verbal: facial expressions, posture, hand/body movements, and appearance
Who may be the primary person the resident communicates with on a daily basis? -
CORRECT ANSWERS-the CNA
Interact Stop and Watch - CORRECT ANSWERS-identify important changes while
caring for a resident and report any changes immediately
Communication should be what? - CORRECT ANSWERS-goal oriented; think about
what you want to accomplish and set a goal
What is more powerful than verbal communication? - CORRECT ANSWERS-nonverbal
messages b/c they reflect your true feelings
Communication Assistive Devices - CORRECT ANSWERS-picture boards or word
boards used with a resident that may have sensory loss
What are the most common causes of employee injury in long-term care facilities? -
CORRECT ANSWERS-slips/falls and back injuries from improper body mechanics
What is the best way to set priorities while working as a CNA? - CORRECT ANSWERS-
-rate each task in order of importance
-anything that has to be done at a specific time is a high priority
-things that must be done by the end of the shift are next
-be flexible when some priorities change
How should you do things while working as a CNA? - CORRECT ANSWERS-do things
the way you were taught and do not preform skills that you have not been trained to do
What should you do in a timely manner? - CORRECT ANSWERS-protect resident's
rights and meet the resident's needs in a timely manner
What is one of the most important qualities you should have as a CNA? - CORRECT
ANSWERS-dependability
How should you be dependable as a CNA? - CORRECT ANSWERS--attendance-
coming in on time when scheduled
