QUALITY MNGT COMPLETE STUDY GUIDE TEST.

QUALITY MNGT COMPLETE STUDY GUIDE TEST. Six Sigma can have a significant impact on the cost of quality because of its focus on financial return. - CORRECT ANSWER True Of the four levels of awards given in Australia, the _____ recipients will demonstrate Approach and Deployment that are well defined, planned, subject to review, and show evidence of improvement over time. - CORRECT ANSWER Bronze Award Level The vision, values, and mission area to address asks organizations to answer the following question: In creating a sustainable organization, how do senior leaders develop and enhance their leadership skills? - CORRECT ANSWER True In the Baldrige assessment, _____ refers to the extent to which the approach is applied by a company in addressing item requirements relevant and important to the organization, the approach is applied consistently, and the approach is used by all appropriate work units. - CORRECT ANSWER deployment After the _____ review process for the Baldrige Award, the Panel of Judges selects potential applicants for site visits. - CORRECT ANSWER consensus Joseph Juran viewed the Baldrige Award as a competition, which was fundamentally at odds with his teachings. - CORRECT ANSWER False Process management activities are: - CORRECT ANSWER included in the Baldrige and the ISO 9000:2000 standards. The senior management at Life Inc., a pioneer in the health care domain, came up with a blueprint to address the current issues facing the company. This blueprint provides the framework for the company to address the current business needs while giving it the agility and strategic management to prepare successfully for the future, to prepare for real-time or short-term emergencies, and for workforce and customer engagement. Which of the following Baldrige organizational concepts is being used by the company? - CORRECT ANSWER Sustainability A fundamental aspect of Six Sigma methodology is identification of CTQ characteristics that are vital to customer satisfaction. "CTQ" denotes: - CORRECT ANSWER critical to quality characteristic In the context of the criteria for performance excellence, the results category provides "real-time" information for evaluation and improvement of processes and products, in alignment with overall organizational strategy. - CORRECT ANSWER True - CORRECT ANSWER In the context of the criteria for performance excellence, the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy. - CORRECT ANSWER False The criteria for performance excellence consist of a hierarchical set of categories, items, and areas to address. - CORRECT ANSWER True Which of the following focuses on measuring product quality and driving process improvement and cost savings throughout the organization? - CORRECT ANSWER Six Sigma Topline Inc. is a leading supplier of food products to retailers across the U.S. As part of its quality management principle, it focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities, with the key requirement being customer focus. The guidelines for the quality management system followed by Topline are as per the framework of _____. - CORRECT ANSWER ISO 9000:2000 In the Baldrige assessment, _____ refers to the methods a company uses to achieve the processes addressed in each category. - CORRECT ANSWER approach Six Sigma initiatives fulfill in part many of the elements of ISO 9000:2000. - CORRECT ANSWER True _____ is probably the most challenging concept for an organization to master in order to receive the Baldrige Award. - CORRECT ANSWER Work systems and work processes Six Sigma is based on understanding and improving processes on a project-by-project basis. - CORRECT ANSWER True - CORRECT ANSWER Which of the following is an advantage of the matrix type of organizations? - CORRECT ANSWER It improves the efficiency of personnel use. An iterative process in which employees at the lower level in the organization ask what senior management can do, what they need, and what conflicts may arise can avoid many of the implementation problems that managers typically face. - CORRECT ANSWER False In many cases, the decision to vertically integrate is based solely on costs without considering the impact on other business priorities. - CORRECT ANSWER True The Organizational Profile provides the "finer picture" of the various organizational parts and thus sets the context for good strategic decisions. - CORRECT ANSWER False Effective strategy deployment is dependent upon, and tends to shape, organizational structure because the organizational structure must be aligned with and support the accomplishment of strategic initiatives. - CORRECT ANSWER True Catchball is an up, down, and sideways communication process as opposed to an autocratic, top-down management style. - CORRECT ANSWER True Strategic planning is the process of envisioning the organization's future and developing the necessary goals, objectives, and action plans to achieve that future. - CORRECT ANSWER true The goal of _____ is to envision the future for purposes of decision making and resource allocation. - CORRECT ANSWER strategy development