Questions and Answers 100% Pass
main types of AI capabilities - ✔✔Numeric Predictions
Classifications
Robotic Navigation
Language Processing
uses of AI to improve business out comes - ✔✔marketing
sales productivity
customer service
retail & commerce
Natural Language Understanding (NLU) - ✔✔refers to systems that handle
communication between people and machines
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Katelyn Whitman, All Rights Reserved © 2025
, Natural Language Processing (NLP) - ✔✔is distinct from NLU and
describes a machine's ability to understand what humans mean when they
speak as they naturally would to another human
Named Entity Recognition (NER) - ✔✔labels sequences of words and picks
out the important things like names, data, and times. NER involves
breaking apart sentences into segments that a computer can understand
and respond to quickly.
Deep Learning - ✔✔refers to artificial neural networks being developed
between data points in large databases
Einstein Agent - ✔✔drive agent productivity across the contact center
Einstein Discovery - ✔✔helps managers take action with predictive service
KPIs
Einstein Vision for Field Service - ✔✔automates image classification to
resolve issues faster on-site
Einstein Language - ✔✔brings the power of deep learning to developers
Einstein Bots Tool - ✔✔Einstein Bot Builder
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Katelyn Whitman, All Rights Reserved © 2025