MNGT 360 Chapter 10 Practice Study
Test.
What term refers to conflict due to incompatible needs or competition over perceived or actual
resource constraints?
-conflicts of interest
-process conflict
-information conflict
-structural conflict - CORRECT ANSWER conflicts on interest
By definition, ______________ conflict occurs between groups at the same organizational level.
-horizontal
-vertical
-functional
-process - CORRECT ANSWER horizontal
In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take
action without consulting the opponent?
-action over words
-threat as a strategy
-hardening
-images and coalitions - CORRECT ANSWER action over words
In which conflict management style does each side sacrifice something in order to end the conflict?
-compromising
-competing
-collaborating
-avoiding - CORRECT ANSWER compromising
, In which conflict management style does each side attempt to achieve its interests at the expense of the
other's?
-compromising
-competing
-collaborating
-avoiding - CORRECT ANSWER competing
Which conflict management style exhibits an "I lose / you win" mentality?
-compromising
-accommodating
-collaborating
-avoiding - CORRECT ANSWER accommodation
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
-winning at all costs
-retaliation
-avoiding the conflict
-demeaning the other party - CORRECT ANSWER retaliation
Even when two people disagree, conflict doesn't escalate unless one or both of the people experience
emotions as a result of the disagreement.
-True
-False - CORRECT ANSWER True
Research has shown that managers who have good conflict resolution skills __________ than managers
who don't.
-get fewer promotions
-fare no better in the workplace
-get more promotions
Test.
What term refers to conflict due to incompatible needs or competition over perceived or actual
resource constraints?
-conflicts of interest
-process conflict
-information conflict
-structural conflict - CORRECT ANSWER conflicts on interest
By definition, ______________ conflict occurs between groups at the same organizational level.
-horizontal
-vertical
-functional
-process - CORRECT ANSWER horizontal
In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take
action without consulting the opponent?
-action over words
-threat as a strategy
-hardening
-images and coalitions - CORRECT ANSWER action over words
In which conflict management style does each side sacrifice something in order to end the conflict?
-compromising
-competing
-collaborating
-avoiding - CORRECT ANSWER compromising
, In which conflict management style does each side attempt to achieve its interests at the expense of the
other's?
-compromising
-competing
-collaborating
-avoiding - CORRECT ANSWER competing
Which conflict management style exhibits an "I lose / you win" mentality?
-compromising
-accommodating
-collaborating
-avoiding - CORRECT ANSWER accommodation
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
-winning at all costs
-retaliation
-avoiding the conflict
-demeaning the other party - CORRECT ANSWER retaliation
Even when two people disagree, conflict doesn't escalate unless one or both of the people experience
emotions as a result of the disagreement.
-True
-False - CORRECT ANSWER True
Research has shown that managers who have good conflict resolution skills __________ than managers
who don't.
-get fewer promotions
-fare no better in the workplace
-get more promotions
