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USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM 2025| BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED QUESTIONS AND
CORRECT SOLUTIONS| GUARANTEED VALUE
PACK| ACE YOUR GRADES.
1. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
2. What are the three ways to initiate a domestic insurance claim?
- correct answer - Online at www.usps.com, by mail or at a
postal retail unit.
3. How does a customer initiate an International Insurance Claim?
- correct answer - Call the Postal Service International Inquiry
Center at 1-800-222-1811.
4. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer - 60 days.
, Page | 2
5. What handbook is your source of information on reatail counter
procedures? - correct answer - F 101 - Field Accounting
Procedures. "F" is for Financial.
6. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer - Money orders.
7. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer - True.
8. Who conducts counts on your cash drawer? - correct answer -
Both you and your supervisor/postmaster.
9. What is the minimum size for any mailpiece? - correct answer -
3 1/2 " height, 5" length, .007" thickness.
, Page | 3
10. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
11. What is form PS 3533 used for? - correct answer - To issue
Postal Refunds.
12. What are the restrictions/uses of Every Door Direct Mail? -
correct answer - 5,000 pieces or less flat-sized mailpieces
within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
13. What is PS Form 6401? - correct answer - Money Order
Inquiry Form.
14. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
, Page | 4
15. In the priority of protection, what item is considered the most
important? - correct answer - Postal funds.
16. What is the publication from HQ USPS Retail? - correct
answer - Retail Digest.
17. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer - First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
18. Shipping Services are those products in which the Postal
Service is competitive with other delivery companies. This
includes? - correct answer - Express mail, Priority Mail, Parcel
Select, Parcel Return Service.
19. Where are passport applications accepted? - correct answer
- At designated post offices.
20. What are the fines for non-compliance with the Bank
Secrecy Act? - correct answer - $25,000.
USPS SALES & SERVICES ASSOCIATE
TRAINING EXAM 2025| BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED QUESTIONS AND
CORRECT SOLUTIONS| GUARANTEED VALUE
PACK| ACE YOUR GRADES.
1. What must the SSA do when a customer present an article to
them that is considered anonymous mail? - correct answer -
Ask the hazmat question, weigh the article and determine if the
weight exceed 13 oz. If so, apply a $ 0.00 PVI or meter strip
and cancel the stamps. If the retail unit does not have PVI's or
meter strips, apply an AVSEC Clearance Stamp.
2. What are the three ways to initiate a domestic insurance claim?
- correct answer - Online at www.usps.com, by mail or at a
postal retail unit.
3. How does a customer initiate an International Insurance Claim?
- correct answer - Call the Postal Service International Inquiry
Center at 1-800-222-1811.
4. When a customer is denied on an insurance claim, how long do
they have to appeal the decision? - correct answer - 60 days.
, Page | 2
5. What handbook is your source of information on reatail counter
procedures? - correct answer - F 101 - Field Accounting
Procedures. "F" is for Financial.
6. The two leading causes of clerk shortages are the selling of
__________ and the failure to count money during a window
transaction. - correct answer - Money orders.
7. If your cash drawer is out of tolerance you may request a re-
count. Once you sign the count sheet, the count is over.
True/False? - correct answer - True.
8. Who conducts counts on your cash drawer? - correct answer -
Both you and your supervisor/postmaster.
9. What is the minimum size for any mailpiece? - correct answer -
3 1/2 " height, 5" length, .007" thickness.
, Page | 3
10. If a letter is polywrapped, polybagged, enclosed in any
plastic material or has an exterior surface made of a material
that is not paper, what surcharge is applied? - correct answer -
Non-machinable.
11. What is form PS 3533 used for? - correct answer - To issue
Postal Refunds.
12. What are the restrictions/uses of Every Door Direct Mail? -
correct answer - 5,000 pieces or less flat-sized mailpieces
within an area serviced by a single post office. Maximum
weight is 3.3 oz. No permit is required, only registration.
13. What is PS Form 6401? - correct answer - Money Order
Inquiry Form.
14. What is the purpose of bait money orders? - correct answer -
To aid the Postal Inspection Service in Postal burglary and
robbery investigations.
, Page | 4
15. In the priority of protection, what item is considered the most
important? - correct answer - Postal funds.
16. What is the publication from HQ USPS Retail? - correct
answer - Retail Digest.
17. Mailing Services are those products in which the Postal
Service has no competition from other delivery companies. This
includes? - correct answer - First-class mail, Periodicals,
Standard, Bound Printed Matter, Library Mail, Media mail.
18. Shipping Services are those products in which the Postal
Service is competitive with other delivery companies. This
includes? - correct answer - Express mail, Priority Mail, Parcel
Select, Parcel Return Service.
19. Where are passport applications accepted? - correct answer
- At designated post offices.
20. What are the fines for non-compliance with the Bank
Secrecy Act? - correct answer - $25,000.
