WGU D359 Project Management Exam 2
(Chapters 5-8) correctly answered to
pass
Costs of Quality - correct answer ✔✔prevention costs, appraisal costs, internal failure costs,
external failure costs (the worst)
Quality - correct answer ✔✔the degree to which a set of inherent characteristics of a product,
service, or result fulfills the requirements
Quality "Control" - correct answer ✔✔set, measure, compare, act(adjust)
7 Quality Control TOOLS - correct answer ✔✔1. Check Sheets
2. Histogram
3. From Histogram to Pareto (reorders data)
4. Cause and Effect Diagrams
5. Scatter Diagrans
6. Flow Charts
7. Statistical Quality Control
Customer Satisfaction - correct answer ✔✔can be subjective --> up to the customer
Prevention over Inspection - correct answer ✔✔do it right the first time
Continuous Improvement - correct answer ✔✔- Plan -> Do -> Check -> Act (repeats)
, - Don't "beat a dead horse"
Management Responsibility - correct answer ✔✔takes responsibility
The cost of risk is comprised of.... - correct answer ✔✔-Retained losses
-Net Insurance Proceeds
-Cost for loss control activities
-Claim management expense
-Administrative cost to manage the program
Uncertainty - correct answer ✔✔A lack of understanding and awareness of issues, events, paths
to follow, or solutions to pursue
Threat - correct answer ✔✔a negative outcome
Opportunity - correct answer ✔✔a positive outcome
Known risks - correct answer ✔✔(probable risks) can be identified and analyzed; some known
risks can be planned for and managed, while others cannot be managed
Unknown risks - correct answer ✔✔(true uncertainty) cannot be managed
Risk attitudes - correct answer ✔✔- appetite
- tolerance
-threshold
(Chapters 5-8) correctly answered to
pass
Costs of Quality - correct answer ✔✔prevention costs, appraisal costs, internal failure costs,
external failure costs (the worst)
Quality - correct answer ✔✔the degree to which a set of inherent characteristics of a product,
service, or result fulfills the requirements
Quality "Control" - correct answer ✔✔set, measure, compare, act(adjust)
7 Quality Control TOOLS - correct answer ✔✔1. Check Sheets
2. Histogram
3. From Histogram to Pareto (reorders data)
4. Cause and Effect Diagrams
5. Scatter Diagrans
6. Flow Charts
7. Statistical Quality Control
Customer Satisfaction - correct answer ✔✔can be subjective --> up to the customer
Prevention over Inspection - correct answer ✔✔do it right the first time
Continuous Improvement - correct answer ✔✔- Plan -> Do -> Check -> Act (repeats)
, - Don't "beat a dead horse"
Management Responsibility - correct answer ✔✔takes responsibility
The cost of risk is comprised of.... - correct answer ✔✔-Retained losses
-Net Insurance Proceeds
-Cost for loss control activities
-Claim management expense
-Administrative cost to manage the program
Uncertainty - correct answer ✔✔A lack of understanding and awareness of issues, events, paths
to follow, or solutions to pursue
Threat - correct answer ✔✔a negative outcome
Opportunity - correct answer ✔✔a positive outcome
Known risks - correct answer ✔✔(probable risks) can be identified and analyzed; some known
risks can be planned for and managed, while others cannot be managed
Unknown risks - correct answer ✔✔(true uncertainty) cannot be managed
Risk attitudes - correct answer ✔✔- appetite
- tolerance
-threshold
