BUSINESS
MANAGEMENT
AND
ADMINISTRATION
BUSINESS MANAGEMENT
AND ADMINISTRATION
EXAM; ANSWER KEY
PROVIDED WITH 100%
CORRECT ANSWERS
, BUSINESS MANAGEMENT Page 2
1. In a contract, what one party gives or receives in exchange for something else is an example
of - ANS-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish business
contracts with other companies. What is Jenna's role in the relationship? - ANS-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANS-A. think about what you are going to
say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANS-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a topic she
knows very little about. Her lack of knowledge in the subject makes her feel like she has little to
contribute to the group. Which of the following should she do to become a valuable participant: -
ANS-A. Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political views, incomes,
and ethnic backgrounds) are called - ANS-A. nationalities.
B. profiles.
C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to - ANS-A. develop
an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: - ANS-A.
Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
MANAGEMENT
AND
ADMINISTRATION
BUSINESS MANAGEMENT
AND ADMINISTRATION
EXAM; ANSWER KEY
PROVIDED WITH 100%
CORRECT ANSWERS
, BUSINESS MANAGEMENT Page 2
1. In a contract, what one party gives or receives in exchange for something else is an example
of - ANS-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish business
contracts with other companies. What is Jenna's role in the relationship? - ANS-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANS-A. think about what you are going to
say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANS-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a topic she
knows very little about. Her lack of knowledge in the subject makes her feel like she has little to
contribute to the group. Which of the following should she do to become a valuable participant: -
ANS-A. Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political views, incomes,
and ethnic backgrounds) are called - ANS-A. nationalities.
B. profiles.
C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to - ANS-A. develop
an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: - ANS-A.
Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
