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1. Human Resource Management (HRM) - ANSWER ✓ - refers to policies,
practices and systems that influence employees' behaviors, attitudes and
performance
- Many companies refer to HRM as involving "people practices."
- HR professionals have to be able to use and analyze data to make a
business case for ideas and problem solutions
- HRM may be the most important lever for companies to gain a
competitive advantage over both domestic and foreign competitors
2. High-Impact HR Functions - ANSWER ✓ - more integrated with the
business, skilled at helping managers in attracting, building, engaging, and
retaining talented employees
- They can adapt quickly to business needs and workforce changes,
identify and promote talent from within the company, and are
continuously trying to identify what motivates employees to help
them grow and develop
- ensure that they are continuously building the talent and skills of HR
professionals necessary to help the company meet new competitive
challenges
,3. Mission - ANSWER ✓ - The mission is a statement of the organization's
reason for being; it usually specifies the customers served, the needs
satisfied and/or the values received by the customers, and the technology
used
- The mission statement is often accompanied by a statement of a
company's vision and/or values
4. Strategic Choice - ANSWER ✓ - the organization's strategy; the ways an
organization will attempt to fulfill its mission and achieve its long-term
goals
5. Strategy Formulation - ANSWER ✓ - the process of deciding on a strategic
direction by defining a company's mission and goals, its external
opportunities and threats, and its internal strengths and weaknesses
6. Strategy Implementation - ANSWER ✓ - the process of devising structures
and allocating resources to enact the strategy a company has chosen
7. Overall cost leadership - ANSWER ✓ - producing the lowest cost products
or services
8. Differentiation strategy - ANSWER ✓ - creating the perception that products
or services are different from others in the industry
9. Porter's Five Forces - ANSWER ✓ 1. Rivalry among existing competitors;
2. Threat of new entrants;
3. Bargaining power of suppliers;
4. Threat of substitute products or services;
5. Bargaining power of buyers.
,10.Organization structure - ANSWER ✓ - the relatively stable and formal
network of vertical and horizontal interconnections among jobs that
constitute the organization
11.Two dimensions of organizational structure are:
1. Centralization;
- degree to which decision-making authority resides at the top of the
organizational chart
2. Departmentalization
- degree to which work units are grouped based on functional similarity
or similarity of workflow
12.Two major types of organizational structural configurations: - ANSWER ✓
1. A *functional structure* employs a functional departmentalization scheme
with high levels of centralization.
2. A *divisional structure* employs a workflow departmentalization and low
levels of centralization.
13.Work-flow design - ANSWER ✓ - the process of analyzing the tasks
necessary for the production of a product or service, prior to allocating and
assigning these tasks to a particular job category or person
14.In a work-flow design, consideration is made of:
1. Inputs;
2. Resources;
3. Human capital;
4. Work activities;
5. Outputs
15.Work-Unit Analysis - ANSWER ✓ *Raw Inputs*
- what materials, data, and information are needed?
Equipment*
- what special equipment, facilities, and systems are needed?
Human Resources*
, - what knowledge, skills, and abilities are needed by those performing
the tasks?
NEXT STEP:
Activity*
- what tasks are required in the production of the output?
NEXT STEP:
Output*
- what product information, or service is provided?
- how is the output measured?
16.Work analysis - ANSWER ✓ - (also known as job analysis) is the process of
getting detailed information about the work that is assigned to individuals or
groups in an organization
- Work analysis has been called the building block of everything that
the personnel department does.
17.The following human resource practices rely upon a detailed understanding
of work:
Work redesign;
Recruitment;
Selection;
Training;
Performance appraisal;
Job evaluation
18.Job Description - ANSWER ✓ - is a list of the tasks, duties, and
responsibilities (TDRs) that a job entails