USPS SSA ACADEMY 421 EXAM SCRIPT 2025/2026
QUESTIONS WITH ANSWERS GRADED A+
✔✔When would you recommend signature confirmation over certified mail - ✔✔If it is
not letter or flat
✔✔What service does certificate of mailing provide - ✔✔Proof of mailing
✔✔Under what circumstance would you recommend certificate of mailing? - ✔✔For mail
that need evidence of mail out but no tracking, no proof of delivery
✔✔What service does special handling provide - ✔✔Preferential handling in dispatch
and transit
✔✔Does Special Handling insure the article against loss or damage? - ✔✔No but it can
be purchased
✔✔Non-denominational first class meal postage that can be used ti mail first class mail
no matter the postal rate - ✔✔Forever stamp
✔✔What is a semi-postal stamp? - ✔✔Sold above market cost with the profits going to
a particular charity. Ex: breast cancer.
✔✔The study of stamps and postal materials - ✔✔Philately
✔✔Collection of seasonal stamps for all cultures - ✔✔Holiday stamps
✔✔List the security features found in a domestic money order - ✔✔Security strip (usps),
been Franklin watermark, dollar amount (discoloration, tamper)
✔✔Where should you look for a list of lost or stolen money orders - ✔✔Postal bulletin
✔✔What is the max for domestic money order - ✔✔$1000
✔✔What is the max for international money order - ✔✔$700
✔✔How many bait money orders should be issued - ✔✔3
✔✔What type of ID are required when cashing a domestic money order - ✔✔Valid
government issued photo id
✔✔What are 5 steps you should take when cashing a money order - ✔✔1. Check
security
2. Verify amount(not over limit)
, 3. Check lost stolen list
4. ID
5. Endorse
✔✔How must can a customer send using sure money in one day - ✔✔$1,500
✔✔Is sure money available in manual office - ✔✔No
✔✔What types of photo ID are acceptable when using sure money - ✔✔Valid govt ID,
Mexican matricula consular card, visa border crossing ID
✔✔Do gift cards expire? - ✔✔No
✔✔What payment methods can a customer use to purchase gift cards - ✔✔Debit cards
or cash
✔✔What services in cooperation with other government agencies does the Postal
service offer - ✔✔Passport, migratory bird stamps, selective service, burial flag
✔✔Can duck stamps be returned for a refund after purchase? - ✔✔No, all sales final
✔✔How often are duck stamps issued - ✔✔Once a year
✔✔how does the Postal Service help with Selective Service? - ✔✔Collects names and
addresses of men 18-25 years old
✔✔How many burial flags are provided per veteran - ✔✔One per veteran
✔✔What methods can customers use to submit a change of address order - ✔✔Online,
thru mail or pick up kit at office
✔✔how long may a customer receive temporary forwarding? - ✔✔6 months, can be
renewed additional 6 months. Total for 1 year
✔✔How does a residential customer who has purchased premium forwarding service
receive their mail - ✔✔All mail shipped weekly to temporary address
✔✔What is the minimum amount of time that a customer may request a hold on their
mail? Maximum amount of time? - ✔✔3 days, 30 days
✔✔What must be presented before a customer can pick up their mail at the post office -
✔✔Valid government issued photo ID
QUESTIONS WITH ANSWERS GRADED A+
✔✔When would you recommend signature confirmation over certified mail - ✔✔If it is
not letter or flat
✔✔What service does certificate of mailing provide - ✔✔Proof of mailing
✔✔Under what circumstance would you recommend certificate of mailing? - ✔✔For mail
that need evidence of mail out but no tracking, no proof of delivery
✔✔What service does special handling provide - ✔✔Preferential handling in dispatch
and transit
✔✔Does Special Handling insure the article against loss or damage? - ✔✔No but it can
be purchased
✔✔Non-denominational first class meal postage that can be used ti mail first class mail
no matter the postal rate - ✔✔Forever stamp
✔✔What is a semi-postal stamp? - ✔✔Sold above market cost with the profits going to
a particular charity. Ex: breast cancer.
✔✔The study of stamps and postal materials - ✔✔Philately
✔✔Collection of seasonal stamps for all cultures - ✔✔Holiday stamps
✔✔List the security features found in a domestic money order - ✔✔Security strip (usps),
been Franklin watermark, dollar amount (discoloration, tamper)
✔✔Where should you look for a list of lost or stolen money orders - ✔✔Postal bulletin
✔✔What is the max for domestic money order - ✔✔$1000
✔✔What is the max for international money order - ✔✔$700
✔✔How many bait money orders should be issued - ✔✔3
✔✔What type of ID are required when cashing a domestic money order - ✔✔Valid
government issued photo id
✔✔What are 5 steps you should take when cashing a money order - ✔✔1. Check
security
2. Verify amount(not over limit)
, 3. Check lost stolen list
4. ID
5. Endorse
✔✔How must can a customer send using sure money in one day - ✔✔$1,500
✔✔Is sure money available in manual office - ✔✔No
✔✔What types of photo ID are acceptable when using sure money - ✔✔Valid govt ID,
Mexican matricula consular card, visa border crossing ID
✔✔Do gift cards expire? - ✔✔No
✔✔What payment methods can a customer use to purchase gift cards - ✔✔Debit cards
or cash
✔✔What services in cooperation with other government agencies does the Postal
service offer - ✔✔Passport, migratory bird stamps, selective service, burial flag
✔✔Can duck stamps be returned for a refund after purchase? - ✔✔No, all sales final
✔✔How often are duck stamps issued - ✔✔Once a year
✔✔how does the Postal Service help with Selective Service? - ✔✔Collects names and
addresses of men 18-25 years old
✔✔How many burial flags are provided per veteran - ✔✔One per veteran
✔✔What methods can customers use to submit a change of address order - ✔✔Online,
thru mail or pick up kit at office
✔✔how long may a customer receive temporary forwarding? - ✔✔6 months, can be
renewed additional 6 months. Total for 1 year
✔✔How does a residential customer who has purchased premium forwarding service
receive their mail - ✔✔All mail shipped weekly to temporary address
✔✔What is the minimum amount of time that a customer may request a hold on their
mail? Maximum amount of time? - ✔✔3 days, 30 days
✔✔What must be presented before a customer can pick up their mail at the post office -
✔✔Valid government issued photo ID
