WGU D253 - TASK 1: Becoming an Effective Values-
Based Leader | Latest Update with Complete Solution
A. Complete..the..VIA..Character..Strengths..Survey..using..the..“VIA..Character..Strengths..Surve
y”..web..link,..and..use..the..results..of..the..survey..to..complete..the..following:
1. Describe..an..experience..in..which..you..used..one..of..your..five..signature..strengths..(i.e.,..t
he..first..five)..from..the..survey..results..to..overcome..a..challenge.
Note:..Consider..experiences..from..a..school,..volunteer,..personal,..or..professional..setting.
An..experience..where..I..used..forgiveness..to..overcome..a..challenge..recently..occurred..i
n..my..role..as..a..disability..specialist...An..employee..I..was..in..contact..with..to..initiate..her..cl
aim..was..extremely..upset..with..me,..using..curse..words..and..calling..me..all..sorts..of..nam
es...I..allowed..her..to..vent,..and..once..she..seemed..to..have..calmed..down,..I..expressed..t
hat..I..understood..how..frustrating..the..policy..can..be..and..that..I..was..simply..doing..my..job
..by..enforcing..it...I..explained..our..process..and..assured..her..that..I..was..here..to..help..her..
and..make..this..process..as..quick..and..easy..as..possible...Toward..the..end..of..the..call,..th
e..employee..apologized..for..her..behavior..and..shared..that..she..was..going..through..a..lot,
..dealing..with..a..spouse’s..terminal..illness...I..told..her..it..was..okay..since..I..understood..her
..situation..and..was..able..to..forgive..her..actions,..knowing..she..was..facing..so..much.
a. Explain..how..you..could..apply..the..strength..identified..in..part..A1
As..a..customer..service..manager..,..forgiveness..is..a..crucial..strength..to..have..as..a.
.value-
based..leader...Being..in..a..management..role..requires..making..many..decisions..that.
.may..not..satisfy..everyone...Some..of..these..decisions..might..involve..letting..go..of
certain..employees..due..to..performance..issues..or..taking..disciplinary..actions...When..
an..employee..finds..themselves..in..such..situations,..it's..normal..to..feel..upset..and..pos
sibly..say..unkind..things..to..their..manager...Practicing..forgiveness..can..be..extremely..
beneficial..in..this..role,..as..the..manager..will..face..many..negative..interactions..and..mu
st..forgive..others..for..their..shortcomings.
2. Describe..an..experience..in..which..being..stronger..in..one..of..your..five..lesser..strengt
hs..(i.e.,..the..last..five)..from..the..survey..results..could..have..positively..influenced..the
..outcome.
Of..my..many..skills,..bravery..is..perhaps..one..that..I..am..least..proficient..in...In..my..last..post..
as..an..HR..Coordinator,..I..was..the..initial..contact..for..virtually..all..employees..and..supervis
ors...There..was..a..case..in..which..a..worker..was..very..angry..with..her..supervisor,..so..she..
called..me..and..started..to..literally..scream..at..me..as..if..I..was..to..blame..for..everything...My.
.initial..reaction..was..to..get..in..touch..with..my..HR..manager..and..ask..for..advice..on..how..I..
should..approach..the..situation..because..I..was..feeling..very..unsure..of..myself...When..I..sp
oke..with..my..manager..and..explained..to..her..how..I..was..going..to..respond..and..the..strate
gy..I..was..planning..on..using,..my..manager..told..me..to..relax..because..I..understand..how..t
o..manage..those..situations..and..should..be..confident..in..implementing..my..plan..without..a
ny..doubts...In..that..moment,..being..brave..would..have..had..the..most..positive..outcome..be
cause..I..could..have..followed..through..on..my..action..plan..and..been..certain..that..I..was..co
rrect..and..had..no
a. Explain..how..improving..the..lesser..strength..identified..in..part..A2..will..help..accelerate
Based Leader | Latest Update with Complete Solution
A. Complete..the..VIA..Character..Strengths..Survey..using..the..“VIA..Character..Strengths..Surve
y”..web..link,..and..use..the..results..of..the..survey..to..complete..the..following:
1. Describe..an..experience..in..which..you..used..one..of..your..five..signature..strengths..(i.e.,..t
he..first..five)..from..the..survey..results..to..overcome..a..challenge.
Note:..Consider..experiences..from..a..school,..volunteer,..personal,..or..professional..setting.
An..experience..where..I..used..forgiveness..to..overcome..a..challenge..recently..occurred..i
n..my..role..as..a..disability..specialist...An..employee..I..was..in..contact..with..to..initiate..her..cl
aim..was..extremely..upset..with..me,..using..curse..words..and..calling..me..all..sorts..of..nam
es...I..allowed..her..to..vent,..and..once..she..seemed..to..have..calmed..down,..I..expressed..t
hat..I..understood..how..frustrating..the..policy..can..be..and..that..I..was..simply..doing..my..job
..by..enforcing..it...I..explained..our..process..and..assured..her..that..I..was..here..to..help..her..
and..make..this..process..as..quick..and..easy..as..possible...Toward..the..end..of..the..call,..th
e..employee..apologized..for..her..behavior..and..shared..that..she..was..going..through..a..lot,
..dealing..with..a..spouse’s..terminal..illness...I..told..her..it..was..okay..since..I..understood..her
..situation..and..was..able..to..forgive..her..actions,..knowing..she..was..facing..so..much.
a. Explain..how..you..could..apply..the..strength..identified..in..part..A1
As..a..customer..service..manager..,..forgiveness..is..a..crucial..strength..to..have..as..a.
.value-
based..leader...Being..in..a..management..role..requires..making..many..decisions..that.
.may..not..satisfy..everyone...Some..of..these..decisions..might..involve..letting..go..of
certain..employees..due..to..performance..issues..or..taking..disciplinary..actions...When..
an..employee..finds..themselves..in..such..situations,..it's..normal..to..feel..upset..and..pos
sibly..say..unkind..things..to..their..manager...Practicing..forgiveness..can..be..extremely..
beneficial..in..this..role,..as..the..manager..will..face..many..negative..interactions..and..mu
st..forgive..others..for..their..shortcomings.
2. Describe..an..experience..in..which..being..stronger..in..one..of..your..five..lesser..strengt
hs..(i.e.,..the..last..five)..from..the..survey..results..could..have..positively..influenced..the
..outcome.
Of..my..many..skills,..bravery..is..perhaps..one..that..I..am..least..proficient..in...In..my..last..post..
as..an..HR..Coordinator,..I..was..the..initial..contact..for..virtually..all..employees..and..supervis
ors...There..was..a..case..in..which..a..worker..was..very..angry..with..her..supervisor,..so..she..
called..me..and..started..to..literally..scream..at..me..as..if..I..was..to..blame..for..everything...My.
.initial..reaction..was..to..get..in..touch..with..my..HR..manager..and..ask..for..advice..on..how..I..
should..approach..the..situation..because..I..was..feeling..very..unsure..of..myself...When..I..sp
oke..with..my..manager..and..explained..to..her..how..I..was..going..to..respond..and..the..strate
gy..I..was..planning..on..using,..my..manager..told..me..to..relax..because..I..understand..how..t
o..manage..those..situations..and..should..be..confident..in..implementing..my..plan..without..a
ny..doubts...In..that..moment,..being..brave..would..have..had..the..most..positive..outcome..be
cause..I..could..have..followed..through..on..my..action..plan..and..been..certain..that..I..was..co
rrect..and..had..no
a. Explain..how..improving..the..lesser..strength..identified..in..part..A2..will..help..accelerate
