SCMN FINAL EXAM QUESTIONS AND
ANSWERS ALL CORRECT
When a company chooses not to purchase insurance for goods in transit, what are they
practicing? - Answer-Risk retention
In which situation would it be most appropriate to transfer risk by purchasing freight
insurance? - Answer-When the shipment is high value and you're moving it
internationally
According to this week's article, time spent in the careful preparation of trade
documentation is time well spent because it minimizes the risk of disputes and non-
payment. - Answer-true
According to this week's article, Incoterms only define contractual rights for risk and
responsibility. Both the buyer and seller must separately specify where ownership and
title transfer. - Answer-True
Which transportation decision focuses on issues like geographic coverage, on-time
history, technical capabilities, and relationship development? - Answer-Carrier selection
What type of international freight service is most appropriate for goods moving relatively
short distances between directly accessible origin and destination points? - Answer-
Direct service
Customers pay duties on the products and the products go through the Customs
clearance process when products are released from a free trade zone . - Answer-True
What type of facility is used to delay payment of duties and store goods for up to five
years under the joint custody of the importer or his agent, and Customs? - Answer-
Bonded Warehouse
The global journey is finished only when the customer has received, inspected, and
signed for the goods. - Answer-True
What is the advantage of rail over truck for the final port-to-customer leg of the
international delivery? - Answer-Lower transportation cost
Duties and taxes are paid during which phase of the importing process? - Answer-
Clearance process
, Which ocean carrier went bankrupt? - Answer-Hanjin
What is post sales customer service? - Answer-All of the help and information a
company provides its customers after they have purchased a product
-cheaper to work hard keeping current customer than having to get new ones
Examples: home delivery, installation, free repairing during warrantee period
Two different types
a. Customer service= focusing on enhancing the level of customer satisfaction
b. After sale support= focused on building an on-going relationship with the customer
What do call centers do? - Answer-Take orders and care for customers' needs; allowing
them to find information in the way most convenient to them
-inquiries, orders, complaints, helpdesk, dispatching, credit, returns
What is service part logistics? - Answer-Keeping track of things
-industry supports the overall repair and maintenance of equipment as it moves through
its post-sales lifecycle
-management of the time critical delivery of spare parts to end users as part of an after
sales service
-highly fragmented activity
How do service part logistics and traditional logistics differ? - Answer-Traditional
forecasting concepts and supply chain strategies do not apply to service parts
What is reverse logistics? - Answer-The backward flow of goods returned to the supply
chain
Consists of:
a. Returns
b. Remanufacturing
c. Refurbishment activities
Effective post sale service processes combined with appropriate technology creates
what benefit? - Answer-Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner
that increases loyalty, streamlines interactions, and reduces frustration? - Answer-
Customer relationship management
What is the goal of a service parts logistics operation? - Answer-Improve service quality
to reduce product downtime
From a supply chain standpoint, how do companies encourage customers to purchase
high value goods? - Answer-Provide post-sales warranty support
ANSWERS ALL CORRECT
When a company chooses not to purchase insurance for goods in transit, what are they
practicing? - Answer-Risk retention
In which situation would it be most appropriate to transfer risk by purchasing freight
insurance? - Answer-When the shipment is high value and you're moving it
internationally
According to this week's article, time spent in the careful preparation of trade
documentation is time well spent because it minimizes the risk of disputes and non-
payment. - Answer-true
According to this week's article, Incoterms only define contractual rights for risk and
responsibility. Both the buyer and seller must separately specify where ownership and
title transfer. - Answer-True
Which transportation decision focuses on issues like geographic coverage, on-time
history, technical capabilities, and relationship development? - Answer-Carrier selection
What type of international freight service is most appropriate for goods moving relatively
short distances between directly accessible origin and destination points? - Answer-
Direct service
Customers pay duties on the products and the products go through the Customs
clearance process when products are released from a free trade zone . - Answer-True
What type of facility is used to delay payment of duties and store goods for up to five
years under the joint custody of the importer or his agent, and Customs? - Answer-
Bonded Warehouse
The global journey is finished only when the customer has received, inspected, and
signed for the goods. - Answer-True
What is the advantage of rail over truck for the final port-to-customer leg of the
international delivery? - Answer-Lower transportation cost
Duties and taxes are paid during which phase of the importing process? - Answer-
Clearance process
, Which ocean carrier went bankrupt? - Answer-Hanjin
What is post sales customer service? - Answer-All of the help and information a
company provides its customers after they have purchased a product
-cheaper to work hard keeping current customer than having to get new ones
Examples: home delivery, installation, free repairing during warrantee period
Two different types
a. Customer service= focusing on enhancing the level of customer satisfaction
b. After sale support= focused on building an on-going relationship with the customer
What do call centers do? - Answer-Take orders and care for customers' needs; allowing
them to find information in the way most convenient to them
-inquiries, orders, complaints, helpdesk, dispatching, credit, returns
What is service part logistics? - Answer-Keeping track of things
-industry supports the overall repair and maintenance of equipment as it moves through
its post-sales lifecycle
-management of the time critical delivery of spare parts to end users as part of an after
sales service
-highly fragmented activity
How do service part logistics and traditional logistics differ? - Answer-Traditional
forecasting concepts and supply chain strategies do not apply to service parts
What is reverse logistics? - Answer-The backward flow of goods returned to the supply
chain
Consists of:
a. Returns
b. Remanufacturing
c. Refurbishment activities
Effective post sale service processes combined with appropriate technology creates
what benefit? - Answer-Greater flexibility to handle problems
Which software tool helps a company align its resources with its customers in a manner
that increases loyalty, streamlines interactions, and reduces frustration? - Answer-
Customer relationship management
What is the goal of a service parts logistics operation? - Answer-Improve service quality
to reduce product downtime
From a supply chain standpoint, how do companies encourage customers to purchase
high value goods? - Answer-Provide post-sales warranty support
