Exam 2 NHS 111 questions with verified
solutions
Why is worsening advice so important - correct answer ✔✔Worsening advice is so important
because it tells the caller what to do if there condition gets worse
What is the purpose of other symptoms - correct answer ✔✔If there isn't a pathway for the
callers symptoms other symptoms will be used
What is a complex call? - correct answer ✔✔Any call that isn't straight forward and the health
advisor is working beyond there knowledge
What patients have a particular course of action? - correct answer ✔✔Patients with chronic
conditions e.g cancer, chronic illness, diabetes or people who have been discharged from
hospital
If a caller is reluctant to accept a disposition- what should you do ? - correct answer ✔✔Check
call report and make sure you get everything right
Why do we assess injury's older than 7 days as an illness - correct answer ✔✔Account for any
complicated symptoms from the injury rather than the injury itself
If a caller provides additional information during a call what action should you take ? - correct
answer ✔✔Fine the question and change the answer, CHECK AND CHANGE
If a person had a headache, sore throat and cough but was most worried about their fever what
pathway would you choose ? - correct answer ✔✔You WOULDNT take the fever pathway as this
pathway is only when fever is the only symptoms you would choose the cold and flu pathway
solutions
Why is worsening advice so important - correct answer ✔✔Worsening advice is so important
because it tells the caller what to do if there condition gets worse
What is the purpose of other symptoms - correct answer ✔✔If there isn't a pathway for the
callers symptoms other symptoms will be used
What is a complex call? - correct answer ✔✔Any call that isn't straight forward and the health
advisor is working beyond there knowledge
What patients have a particular course of action? - correct answer ✔✔Patients with chronic
conditions e.g cancer, chronic illness, diabetes or people who have been discharged from
hospital
If a caller is reluctant to accept a disposition- what should you do ? - correct answer ✔✔Check
call report and make sure you get everything right
Why do we assess injury's older than 7 days as an illness - correct answer ✔✔Account for any
complicated symptoms from the injury rather than the injury itself
If a caller provides additional information during a call what action should you take ? - correct
answer ✔✔Fine the question and change the answer, CHECK AND CHANGE
If a person had a headache, sore throat and cough but was most worried about their fever what
pathway would you choose ? - correct answer ✔✔You WOULDNT take the fever pathway as this
pathway is only when fever is the only symptoms you would choose the cold and flu pathway
