HCA 101 REVIEW QUESTIONS & ANSWERS
self-awareness - Answers :Awareness of the beliefs, values , thoughts, inadequacies
and fears affecting and driving thoughts and responses to ones self during interactions
T or F Prejudices can be easily eliminated - Answers :False
T or F Personal assumptions can negatively alter communication - Answers :True
How can one self reflect - Answers :Journaling or a diary
talking to someone you trust that works with you
use a model of reflection to guide or organize our reflection
To effectively listen you must - Answers :Adapt to each individual and context, and
engage with the person/s and all elements of the message
Self awareness allows the healthcare worker to - Answers :Relate positively to those
around them regardless of the presence of negative emotions
control their thoughts and actions while communicating
communicate openly and honestly with the courage to care for those around them\
Recognize and respond without judgement to the needs of the people around them
stereotype - Answers :a fixed idea about a person or group of people
Example of a positive stereotype - Answers :Kids are resilient they bounce back
Where do irrational biases come/develop from - Answers :Parental models
Significant others
Characteristics of the ideal healthcare professional - Answers :Reflective and self-aware
Open and humble
How can you promote equality when communicating as a healthcare professional -
Answers :Acknowledge the person
T or F non-judgmental thoughts and behaviors promote equality and acceptance -
Answers :True
Prejudices - Answers :Opinions often negative of other people bases on inaccurate
stereotypes
T or F Can personal assumptions negatively affect communication - Answers :True
, A stereotypical judgement creates - Answers :barriers when communicating
Self-control - - Answers :allows to focus on the person who is seeking our assistance
rather than on our own needs and emotions.
Paraphrasing- - Answers :Paraphrasing- Restating the client's message in your own
words
Paraphrasing serves three purposes: - Answers :It shows you are listening
It lets the client see if you understand the message sent
It promotes further communication
Empathetic listening - - Answers :Means being open to and trying to understand the
experiences and feelings of others
Barriers to Communication - - Answers :barriers, such as vision and hearing problems,
cannot be avoided.
Cultural differences can also interfere
Environment - for example, loud noises or poor lighting
denial - - Answers :An unwillingness to accept the truth or a certain reality.
displacement - Answers :A transfer of feelings (usually of anger) onto another person or
item instead of onto the person who is the source of the anger.
fantasizing - Answers :Daydreaming as an escape instead of dealing with reality.
projection - Answers :Blaming someone else for one's own behaviour.
rationalization - Answers :Justifying a behaviour or action by explaining it as being less
harmful or hurtful than it really is.
regression - Answers :A return to an earlier developmental stage as a way to escape
from stress.
repression - Answers :The involuntary action of blocking painful memories from the
conscious mind.
suppression - Answers :A conscious refusal to acknowledge a painful or upsetting
situation.
passive-aggressiveness - Answers :The practice of expressing negative emotions,
resentment, or anger toward others through passive, indirect ways (such as through
procrastination or manipulation) instead of by verbalizing feelings in an assertive
manner.
self-awareness - Answers :Awareness of the beliefs, values , thoughts, inadequacies
and fears affecting and driving thoughts and responses to ones self during interactions
T or F Prejudices can be easily eliminated - Answers :False
T or F Personal assumptions can negatively alter communication - Answers :True
How can one self reflect - Answers :Journaling or a diary
talking to someone you trust that works with you
use a model of reflection to guide or organize our reflection
To effectively listen you must - Answers :Adapt to each individual and context, and
engage with the person/s and all elements of the message
Self awareness allows the healthcare worker to - Answers :Relate positively to those
around them regardless of the presence of negative emotions
control their thoughts and actions while communicating
communicate openly and honestly with the courage to care for those around them\
Recognize and respond without judgement to the needs of the people around them
stereotype - Answers :a fixed idea about a person or group of people
Example of a positive stereotype - Answers :Kids are resilient they bounce back
Where do irrational biases come/develop from - Answers :Parental models
Significant others
Characteristics of the ideal healthcare professional - Answers :Reflective and self-aware
Open and humble
How can you promote equality when communicating as a healthcare professional -
Answers :Acknowledge the person
T or F non-judgmental thoughts and behaviors promote equality and acceptance -
Answers :True
Prejudices - Answers :Opinions often negative of other people bases on inaccurate
stereotypes
T or F Can personal assumptions negatively affect communication - Answers :True
, A stereotypical judgement creates - Answers :barriers when communicating
Self-control - - Answers :allows to focus on the person who is seeking our assistance
rather than on our own needs and emotions.
Paraphrasing- - Answers :Paraphrasing- Restating the client's message in your own
words
Paraphrasing serves three purposes: - Answers :It shows you are listening
It lets the client see if you understand the message sent
It promotes further communication
Empathetic listening - - Answers :Means being open to and trying to understand the
experiences and feelings of others
Barriers to Communication - - Answers :barriers, such as vision and hearing problems,
cannot be avoided.
Cultural differences can also interfere
Environment - for example, loud noises or poor lighting
denial - - Answers :An unwillingness to accept the truth or a certain reality.
displacement - Answers :A transfer of feelings (usually of anger) onto another person or
item instead of onto the person who is the source of the anger.
fantasizing - Answers :Daydreaming as an escape instead of dealing with reality.
projection - Answers :Blaming someone else for one's own behaviour.
rationalization - Answers :Justifying a behaviour or action by explaining it as being less
harmful or hurtful than it really is.
regression - Answers :A return to an earlier developmental stage as a way to escape
from stress.
repression - Answers :The involuntary action of blocking painful memories from the
conscious mind.
suppression - Answers :A conscious refusal to acknowledge a painful or upsetting
situation.
passive-aggressiveness - Answers :The practice of expressing negative emotions,
resentment, or anger toward others through passive, indirect ways (such as through
procrastination or manipulation) instead of by verbalizing feelings in an assertive
manner.
