WVU BCOR 370 FINAL exam graded A SUCCESS
1. Motivation: Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
2. What are the six steps of the Motivation Process:
1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
3. Douglas McGregor: Basic human nature; 2 theories of motivation.
4. Theory X: average person has little ambition, dislikes work, avoids
responsibility.
5. Theory Y: Self-directed, enjoys work, accepts responsibility.
6. What is the best theory for basic human nature?: Theory Y
7. Maslow's Hierarchy of Needs: Academics do not like it because it can not be
tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
, 5. Physiological
8. Hertzberg's Two Factors: 1. Hygiene Factors - Company policies, quality of
supervision, relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
9. Equity Theory: Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
10. Change in inputs: Work Less
11. Attempts to change outcomes: Ask for raise
12. Cognitive Reevaluation: Employee causing problems or with bad attitude
could be from perceiving the situation as being unfair; manager can help them
see why/how it is fair.
13. Victor Veroom: Invented the Expectancy Theory.
14. Expectancy Theory: The extend to which someone will be motivated is
dependent on three subjective relationships. A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
15. Fields of Experience: Source/ sender -> Encoding -> Channel (message) <-
Decoding <- Receiver/ Audience.
16. Noise: Anything that can disrupt the communication process whether internal
or external in source.
17. Feedback Loop: Offers clarification
18. Nonverbal Communication: 90% of all communication -Actual words play
relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
1. Motivation: Process by which behavior is:
a) Energized - how hard a person works
b) Directed - what a person does
c) Maintained - how long a person works
2. What are the six steps of the Motivation Process:
1. Unsatisfied Needs
2. Tension
3. Drives
4. Behavior
5. Satisfied Needs
6. Reduction of Tension
3. Douglas McGregor: Basic human nature; 2 theories of motivation.
4. Theory X: average person has little ambition, dislikes work, avoids
responsibility.
5. Theory Y: Self-directed, enjoys work, accepts responsibility.
6. What is the best theory for basic human nature?: Theory Y
7. Maslow's Hierarchy of Needs: Academics do not like it because it can not be
tested.
1. Self Actualization
2. Esteem
3. Social
4. Safety
, 5. Physiological
8. Hertzberg's Two Factors: 1. Hygiene Factors - Company policies, quality of
supervision, relations with others, personal life, rate of pay, job security, working
conditions.
2. Motivational Factors - Achievement, career development, personal growth, job
interest, recognition, responsibility.
9. Equity Theory: Based on perceptions of fairness. Perceived inequalities can
cause certain behaviors.
10. Change in inputs: Work Less
11. Attempts to change outcomes: Ask for raise
12. Cognitive Reevaluation: Employee causing problems or with bad attitude
could be from perceiving the situation as being unfair; manager can help them
see why/how it is fair.
13. Victor Veroom: Invented the Expectancy Theory.
14. Expectancy Theory: The extend to which someone will be motivated is
dependent on three subjective relationships. A-> Effort Performance Linkage
B-> Performance Reward Linkage
C-> Attractiveness
15. Fields of Experience: Source/ sender -> Encoding -> Channel (message) <-
Decoding <- Receiver/ Audience.
16. Noise: Anything that can disrupt the communication process whether internal
or external in source.
17. Feedback Loop: Offers clarification
18. Nonverbal Communication: 90% of all communication -Actual words play
relatively small role in communication.
-Facial Expressions, tone of voice, gestures, body movement.
