WGU C201 BUSINESS ACUMEN CHAPTER 10
OPERATIONS AND QUALITY MANAGEMENT
QUESTIONS WITH ACTUAL ANSWERS 2025 -
2026
Production,,,ANS,-,Begins,with,inputs,+,add,value,=,produce,a,good,or,service.,
Operations,Management,-,relates,to,this,process.
Why,is,production,such,an,important,business,activity?,,,ANS,-
,Without,products,to,sell,,companies,cannot,generate,money.,
Goal:,lower,the,cost,of,production,,boost,the,quality,of,goods,and,services,,respond,dependably,to,custo
mers,,and,continuously,improve.
In,what,ways,does,production,create,value,for,the,company,and,its,customers?,,,ANS,-
,Can,lower,production,costs.,
Improve,quality,of,goods,and,services.
Respond,to,customer,demands.
Provide,new,products.
Why,are,firms,now,moving,more,toward,flexible,production,and,customer-
driven,production,instead,of,mass,production?,,,ANS,-,To,improve,competitive,capabilities.
Mass,Production,,,ANS,-,A,system,for,manufacturing,products,in,large,quantities.,
Requires,the,highest,level,of,skilled,workers.,
Specialized,skills,+,mechanization,+,standardization.,
Not,good,for,producing,small,batches,of,different,things.,
Carries,highest,inventory.,
You,have,to,have,space,to,store,the,inventory.,
Assembly,line.,
Everyone,is,good,at,their,specific,job.,
, High,efficiency.
Example:,Ford,in,the,old,days.
Flexible,Production,,,ANS,-,Still,uses,the,assembly,line,process,,but,less,amount,of,skilled,workers.
Most,cost,effective,for,producing,small,runs.,
Utilizes,technology,to,fill,orders,so,there,is,less,inventory,to,store.
Utilizes,the,most,technology,and,automation.,
You,can,meet,demand,on,a,just,in,time,basis.,
High,efficiency.
Customer-Driven,Production,,,ANS,-
,Evaluates,buyer,demands,to,connect,what,is,produced,with,what,is,bought.,
Carries,little,to,no,finished,inventory,on,hand.
Uses,less,skilled,workers.
You,don't,utilize,inputs,until,you,have,demand.,Efficiency,can,be,a,challenge.
Example:,Bakery
Analytic,Production,System,,,ANS,-
,Reduces,raw,material,to,its,component,parts,to,extract,one,or,more,marketable,product:,
Examples:,petroleum,to,crude,oil,and,gasoline,,corn,into,sweetener,,grain,,syrup,and,animal,feed.
Synthetic,Production,System,,,ANS,-,Combines,raw,materials,and,parts,into,finished,products.,
Example:,cameras,,drugs,,computer,chips,,pharmaceuticals,,cell,phones,,automobiles
Continuous,Production,System,,,ANS,-,Generates,products,over,a,lengthy,amount,of,time.
Almost,never,shuts,down.,
Most,challenging.,
One,interruption,can,be,catastrophic.
Examples:,steel,,petroleum,refineries,,chemical,plants,,nuclear,power,plants,,electricity.
OPERATIONS AND QUALITY MANAGEMENT
QUESTIONS WITH ACTUAL ANSWERS 2025 -
2026
Production,,,ANS,-,Begins,with,inputs,+,add,value,=,produce,a,good,or,service.,
Operations,Management,-,relates,to,this,process.
Why,is,production,such,an,important,business,activity?,,,ANS,-
,Without,products,to,sell,,companies,cannot,generate,money.,
Goal:,lower,the,cost,of,production,,boost,the,quality,of,goods,and,services,,respond,dependably,to,custo
mers,,and,continuously,improve.
In,what,ways,does,production,create,value,for,the,company,and,its,customers?,,,ANS,-
,Can,lower,production,costs.,
Improve,quality,of,goods,and,services.
Respond,to,customer,demands.
Provide,new,products.
Why,are,firms,now,moving,more,toward,flexible,production,and,customer-
driven,production,instead,of,mass,production?,,,ANS,-,To,improve,competitive,capabilities.
Mass,Production,,,ANS,-,A,system,for,manufacturing,products,in,large,quantities.,
Requires,the,highest,level,of,skilled,workers.,
Specialized,skills,+,mechanization,+,standardization.,
Not,good,for,producing,small,batches,of,different,things.,
Carries,highest,inventory.,
You,have,to,have,space,to,store,the,inventory.,
Assembly,line.,
Everyone,is,good,at,their,specific,job.,
, High,efficiency.
Example:,Ford,in,the,old,days.
Flexible,Production,,,ANS,-,Still,uses,the,assembly,line,process,,but,less,amount,of,skilled,workers.
Most,cost,effective,for,producing,small,runs.,
Utilizes,technology,to,fill,orders,so,there,is,less,inventory,to,store.
Utilizes,the,most,technology,and,automation.,
You,can,meet,demand,on,a,just,in,time,basis.,
High,efficiency.
Customer-Driven,Production,,,ANS,-
,Evaluates,buyer,demands,to,connect,what,is,produced,with,what,is,bought.,
Carries,little,to,no,finished,inventory,on,hand.
Uses,less,skilled,workers.
You,don't,utilize,inputs,until,you,have,demand.,Efficiency,can,be,a,challenge.
Example:,Bakery
Analytic,Production,System,,,ANS,-
,Reduces,raw,material,to,its,component,parts,to,extract,one,or,more,marketable,product:,
Examples:,petroleum,to,crude,oil,and,gasoline,,corn,into,sweetener,,grain,,syrup,and,animal,feed.
Synthetic,Production,System,,,ANS,-,Combines,raw,materials,and,parts,into,finished,products.,
Example:,cameras,,drugs,,computer,chips,,pharmaceuticals,,cell,phones,,automobiles
Continuous,Production,System,,,ANS,-,Generates,products,over,a,lengthy,amount,of,time.
Almost,never,shuts,down.,
Most,challenging.,
One,interruption,can,be,catastrophic.
Examples:,steel,,petroleum,refineries,,chemical,plants,,nuclear,power,plants,,electricity.
