TEST BANK for Operations Management,
14th Editionby William J Stevenson
Chapters 1 - 19
,Table of Contents Xi Xi
Chapter 01 Introduction to Operations Management Ch
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a pter 02 Competitiveness, Strategy, and ProductivityC
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ha pter 03 Forecasting
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Chapter 04 Product and Service Design C
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hapter 04S Reliability Xi Xi
Chapter 05 Strategic Capacity Planning forhProducts and Services C
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hapter 05S Decision TheoryXi Xi Xi
Chapter 06 Process Selection and Facility Layou
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t Chapter 07 Work Design and Measurement Ch
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ap ter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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Chapter 08S The Transportation Model
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Ch apter 09 Management of Quality Chap
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ter 1 0 Quality Control
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Chapter 10S Acceptance Sampling Xi Xi Xi
Chapter 11 Aggregate Planning and Master Schedulin
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g Chapter 12 MRP and ERP
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Chapter 13 Inventory Management Chapt
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er 14 JIT and Lean Operations Chapter 14
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S Maintenance
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Chapter 15 Supply Chain Management Ch
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apter 16 Scheduling Xi Xi
Chapter 17 Project Management Xi Xi Xi
,Chapter 18 Management of Waiting Lines
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Chapter 19 LinearhProgramming
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Chapter 01 Introduction to Operations Management
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Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
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nd promoting the organization's goods orhservices.
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True False
2. Often, the collective success or failure of companies' operations functions will impact t
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he ability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of t
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he two types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mo
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st organizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design a
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nd management of operations.
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True False
, 6. Goods producing organizations are not involved in service activitie
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s. True False
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7. Service operations require additional inventory because of the unpredictability of consum
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er demand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
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or services.
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True False
9. The use of models will guarantee the best possible decision
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s. True False
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10. People who work in the field of operations should have skills that include both knowled
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ge and people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of livin
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g. True
Xi False
12. The operations manager has primary responsibility for making operations system desig
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n decisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology
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". True False
Xi
14th Editionby William J Stevenson
Chapters 1 - 19
,Table of Contents Xi Xi
Chapter 01 Introduction to Operations Management Ch
Xi Xi Xi Xi Xi Xi
a pter 02 Competitiveness, Strategy, and ProductivityC
Xi Xi Xi Xi Xi Xi
ha pter 03 Forecasting
Xi Xi Xi
Chapter 04 Product and Service Design C
Xi Xi Xi Xi Xi Xi
hapter 04S Reliability Xi Xi
Chapter 05 Strategic Capacity Planning forhProducts and Services C
Xi Xi Xi Xi Xi Xi Xi Xi
hapter 05S Decision TheoryXi Xi Xi
Chapter 06 Process Selection and Facility Layou
Xi Xi Xi Xi Xi Xi
t Chapter 07 Work Design and Measurement Ch
Xi Xi Xi Xi Xi Xi Xi
ap ter 07S Learning Curves
Xi Xi Xi Xi
Chapter 08 Location Planning and Analysis
Xi Xi Xi Xi Xi
Chapter 08S The Transportation Model
Xi Xi Xi Xi Xi Xi
Ch apter 09 Management of Quality Chap
Xi Xi Xi Xi Xi Xi
ter 1 0 Quality Control
Xi Xi Xi Xi
Chapter 10S Acceptance Sampling Xi Xi Xi
Chapter 11 Aggregate Planning and Master Schedulin
Xi Xi Xi Xi Xi Xi
g Chapter 12 MRP and ERP
Xi Xi Xi Xi Xi
Chapter 13 Inventory Management Chapt
Xi Xi Xi Xi
er 14 JIT and Lean Operations Chapter 14
Xi Xi Xi Xi Xi Xi Xi
S Maintenance
Xi
Chapter 15 Supply Chain Management Ch
Xi Xi Xi Xi Xi
apter 16 Scheduling Xi Xi
Chapter 17 Project Management Xi Xi Xi
,Chapter 18 Management of Waiting Lines
Xi Xi Xi Xi Xi X
Chapter 19 LinearhProgramming
i Xi Xi
Chapter 01 Introduction to Operations Management
Xi Xi Xi Xi Xi
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
nd promoting the organization's goods orhservices.
Xi Xi Xi Xi Xi
True False
2. Often, the collective success or failure of companies' operations functions will impact t
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
he ability of a nation to compete with other nations.
Xi Xi Xi Xi Xi Xi Xi Xi Xi
True False
3. Companies are either producing goods or delivering services. This means that only one of t
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
he two types of operations management strategies are used.
Xi Xi Xi Xi Xi Xi Xi Xi
True False
4. Operations, marketing, and finance function independently of each other in mo
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
st organizations.
Xi
True False
5. The greater the degree of customer involvement, the more challenging the design a
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
nd management of operations.
Xi Xi Xi
True False
, 6. Goods producing organizations are not involved in service activitie
Xi Xi Xi Xi Xi Xi Xi Xi
s. True False
Xi
7. Service operations require additional inventory because of the unpredictability of consum
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
er demand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
or services.
Xi Xi
True False
9. The use of models will guarantee the best possible decision
Xi Xi Xi Xi Xi Xi Xi Xi Xi
s. True False
Xi
10. People who work in the field of operations should have skills that include both knowled
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
ge and people skills.
Xi Xi Xi
True False
11. Assembly lines achieved productivity but at the expense of standard of livin
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g. True
Xi False
12. The operations manager has primary responsibility for making operations system desig
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
n decisions, such as system capacity and location of facilities.
Xi Xi Xi Xi Xi Xi Xi Xi Xi
True False
13. The word "technology" is used only to refer to "information technology
Xi Xi Xi Xi Xi Xi Xi Xi Xi Xi
". True False
Xi