CFSP Full Guide 2025 Questions and 100% Correct
Answers
List all the institutional market segments - ✔✔- Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment - ✔✔Are commonly chains; usually fast food
Describe Full Service Restaurant market segment - ✔✔Upscale dining experience
Describe Recreation market segment - ✔✔Foodservice operations at theme parks, stadiums,
arenas, or country clubs; customers are usually more interested in the activity than the food
Describe the Supermarket market segment - ✔✔Devoted space for hot and cold foodservice
operations
Describe the Bars & Taverns market segment - ✔✔Primary business is bar sales and food is
secondary
Describe the Cafeteria market segment - ✔✔Usually chain operations; popular with college
students, large families, and retirees
,Describe the Hotels & Motels market segment - ✔✔Most revenue comes from guests,
banquets, and conventions; breakfast and dinner are the major meals
Describe the Convenience Store market segment - ✔✔Sell mostly pre-prepared food
Describe the Business & Industry market segment - ✔✔Manufacturing concerns, financial
institutions, and utility companies that provide foodservice facilities at their companies
Describe the Schools market segment - ✔✔Public schools receive funding for assisted meals,
might get free USDA commodities like milk, butter, ground beef
Describe the Hospitals market segment - ✔✔All public and private critical and long term care
facilities; patient feeding, staff and visitor feeding in cafeterias, restaurants, coffee shops, and
snack kiosks
Describe the Military market segment - ✔✔Non-deployment base feeding of military
personnel in the army, navy, air force, marines, and coast guard
Describe the Vending market segment - ✔✔Grab-and-go units at business schools, colleges,
etc...
Describe the Colleges & Universities market segment - ✔✔Dorm board plan feeding,
cafeterias, pubs, carts and kiosks, and food courts
Describe the Nursing Homes market segment - ✔✔Aging popular is growing, creating a want
for upscale senior housing options and meal support in healthcare facilities
Describe the Airlines market segment - ✔✔Specialized equipment needed for storing,
preparing, and dining; usually provides meals or snacks for customers
,Name three ways that commercial restaurant segments can be categorized or subdivided -
✔✔Ownership - independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining, casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method, Money, and Menu)
In what institutional segments are contract management firms most dominant? -
✔✔Industrial, Universities, and Healthcare
List all the industry mega-trends and how they will impact all foodservice operators in the years
to come - ✔✔- Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues of obesity and weight loss
are also here to stay
- Food Safety - restaurants continue to be under the scrutiny of people worried about
foodborne illness
- Energy Conservation - high energy cost is an issue and continues to rise; operators will want to
invest in technology that offers energy savings
- Water Conservation - availability of water is limited to many areas west of the Mississippi
river; water conservation is a motivator from lots of people
- Labor Issues - hard to retain, train, and motivate people; pressure to increase minimum wage
- Sustainability
- Industry Demographic Shifts
, - Speed of Serving
- Millennial Generation
- Greater Competition
- Changing Consumer Tastes
- Changing Channels of Distribution
Name some of the current operator segment trends and how they will impact their respective
E&S purchases - ✔✔- Quick Service Restaurants - Adding salads and healthy options
- Full Service Restaurants
- Recreation
- Hotel / Motel Foodservice - Using buffets to reduce labor
- Supermarkets
- C-Stores - More fresh foods, better quality
- Universities - More cook to order, more ethnic menus
Identify the five basic reasons for equipment or supplies purchases - ✔✔New Construction -
Equipment/supplies purchased to outfit a new restaurant or institutional foodservice operation
Major Remodel - Equipment/supplies purchased for a remodeled kitchen or dining room
Menu Change - Equipment/supplies needed to add a menu item or revamp an existing menu
Energy or Technology Upgrade - Equipment purchased to reduce energy use or radically
improve operating efficiency
Replacement - Equipment purchased to replace an existing unit, which is broken, dysfunctional,
or incapable of performing its function. Supplies purchased to replace like items which were
broken, lost, or stolen
Answers
List all the institutional market segments - ✔✔- Business & Industry
- Schools
- Hospitals
- Military
- Vending
- Colleges & Universities
- Nursing Homes
- Airlines
- Other Non-Commercial
Describe QSR market segment - ✔✔Are commonly chains; usually fast food
Describe Full Service Restaurant market segment - ✔✔Upscale dining experience
Describe Recreation market segment - ✔✔Foodservice operations at theme parks, stadiums,
arenas, or country clubs; customers are usually more interested in the activity than the food
Describe the Supermarket market segment - ✔✔Devoted space for hot and cold foodservice
operations
Describe the Bars & Taverns market segment - ✔✔Primary business is bar sales and food is
secondary
Describe the Cafeteria market segment - ✔✔Usually chain operations; popular with college
students, large families, and retirees
,Describe the Hotels & Motels market segment - ✔✔Most revenue comes from guests,
banquets, and conventions; breakfast and dinner are the major meals
Describe the Convenience Store market segment - ✔✔Sell mostly pre-prepared food
Describe the Business & Industry market segment - ✔✔Manufacturing concerns, financial
institutions, and utility companies that provide foodservice facilities at their companies
Describe the Schools market segment - ✔✔Public schools receive funding for assisted meals,
might get free USDA commodities like milk, butter, ground beef
Describe the Hospitals market segment - ✔✔All public and private critical and long term care
facilities; patient feeding, staff and visitor feeding in cafeterias, restaurants, coffee shops, and
snack kiosks
Describe the Military market segment - ✔✔Non-deployment base feeding of military
personnel in the army, navy, air force, marines, and coast guard
Describe the Vending market segment - ✔✔Grab-and-go units at business schools, colleges,
etc...
Describe the Colleges & Universities market segment - ✔✔Dorm board plan feeding,
cafeterias, pubs, carts and kiosks, and food courts
Describe the Nursing Homes market segment - ✔✔Aging popular is growing, creating a want
for upscale senior housing options and meal support in healthcare facilities
Describe the Airlines market segment - ✔✔Specialized equipment needed for storing,
preparing, and dining; usually provides meals or snacks for customers
,Name three ways that commercial restaurant segments can be categorized or subdivided -
✔✔Ownership - independent, franchisee-owned, corporate-owned
Service Type - customer service, table to full service, cafeteria service, drive up, etc
Price Point or Sophistication - fast food, fast casual, family dining, casual dining, fine dining, etc
Menu Type - sandwich, chicken, pizza, seafood, ethnic, etc
This can also be remembered as the 4 M's (Management, Method, Money, and Menu)
In what institutional segments are contract management firms most dominant? -
✔✔Industrial, Universities, and Healthcare
List all the industry mega-trends and how they will impact all foodservice operators in the years
to come - ✔✔- Food inflation
- Technology
- Healthy Eating - healthy eating alternatives is here to stay; issues of obesity and weight loss
are also here to stay
- Food Safety - restaurants continue to be under the scrutiny of people worried about
foodborne illness
- Energy Conservation - high energy cost is an issue and continues to rise; operators will want to
invest in technology that offers energy savings
- Water Conservation - availability of water is limited to many areas west of the Mississippi
river; water conservation is a motivator from lots of people
- Labor Issues - hard to retain, train, and motivate people; pressure to increase minimum wage
- Sustainability
- Industry Demographic Shifts
, - Speed of Serving
- Millennial Generation
- Greater Competition
- Changing Consumer Tastes
- Changing Channels of Distribution
Name some of the current operator segment trends and how they will impact their respective
E&S purchases - ✔✔- Quick Service Restaurants - Adding salads and healthy options
- Full Service Restaurants
- Recreation
- Hotel / Motel Foodservice - Using buffets to reduce labor
- Supermarkets
- C-Stores - More fresh foods, better quality
- Universities - More cook to order, more ethnic menus
Identify the five basic reasons for equipment or supplies purchases - ✔✔New Construction -
Equipment/supplies purchased to outfit a new restaurant or institutional foodservice operation
Major Remodel - Equipment/supplies purchased for a remodeled kitchen or dining room
Menu Change - Equipment/supplies needed to add a menu item or revamp an existing menu
Energy or Technology Upgrade - Equipment purchased to reduce energy use or radically
improve operating efficiency
Replacement - Equipment purchased to replace an existing unit, which is broken, dysfunctional,
or incapable of performing its function. Supplies purchased to replace like items which were
broken, lost, or stolen
